Riedstrasse 9, 3920 Zermatt, Switzerland
#64 of 463 hotels in Zermatt
Guests' ChoiceBased on 266 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.3
Staff
9.8
Value for money
8.8
Free WiFi
9.4
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End of dialog contentReviewed: 19 June 2024
Joel
PhilippinesNone that I can think of.
Lovely and attentive staff, fantastic facilities, great on site bakery and restaurant...and i love the contemporary wabi sabi decor. Delicious breakfast too. They even have a complete spa with pool
Stayed in June 2024
Reviewed: 27 April 2024
Maria
BelgiumWould be nice if they would accept dogs
Everything, location, breakfast, attention to details, staying here for the second time and would love to stay next time I’m in zermatt
Stayed in March 2024
Reviewed: 24 April 2024
Deniz
NetherlandsBeautifully designed rooms & common areas, kind and child friendly staff, excellent location. Transfer from the train station was a godsent! Highly recommended to any Zermatt traveler.
Stayed in March 2024
Reviewed: 12 April 2024
Thomas
SwitzerlandThe wine menu in the cellar of the restaurant was actually a bit disappointing because the cellar was not as cosy as the restaurant itself IMHO. But it was nice to talk to the chef about the dishes, I enjoyed that!
The service was always so friendly, really relaxing, and I liked the room, especially cosy. In the room I found two books about orange wine and bread, which I would buy also for myself. Could only read one, so I have to come back :)
Stayed in March 2024
Reviewed: 1 April 2024
Douglas
United KingdomHaving to go home.!
The staff make this hotel what it is. Everyone is super polite and very informative. The bakery is a great addition. They make fresh coffee too. Breakfast was good. Lots of fresh bread. The Spa is pretty good - it was nice and relaxing until 4 young kids arrived and screamed their heads off. Our room was nice. (Superior) - Fridge in the room which allowed us to get a few things from the local shop. Eating out can be expensive compared with UK but its Zermatt. Ate at the Hotels Grill on the first night. Really good food, the staff were fun and made you feel welcome. The grill chef is really good to watch. Ski boot room is nice and warm. Rented skis from the ski shop across the road. Get a discount when you say you are from the Rex. Location to get the Ski Bus's are great - short 3-5 minute walk down to get bus. We would stay at the Rex if we came back to Zermatt. Many Thanks.
Stayed in March 2024
Reviewed: 24 March 2024
Clare
United KingdomBoot room - not enough seats, possibly better security.
Pool area, bar and location
Stayed in March 2024
Reviewed: 8 March 2024
Cansu
TurkeyThe beds were uncomfortable, too firm for my liking
The staff was really friendly and helpful.
Stayed in March 2024
Reviewed: 6 March 2024
Zachary
United StatesPillows could be better, could have better sound proofing
Great breakfast, amazing spa
Stayed in March 2024
Reviewed: 5 March 2024
Sohaila
United Arab EmiratesEverything from the breakfast to the staff to the facilities (sauna, pool, steam room) and the location. Truly, a wonderful experience.
Stayed in February 2024
Reviewed: 2 March 2024
Scott
United StatesFrankly nothing. It hit the mark.
Location ws the best. Breakfast two thumbs up. Free E-Bus to the slopes every 10 minutes and a short walk into town even in ski boots. And the spa and pools at the Rex were the perfect antidote after a long day skiing.
Stayed in March 2024
Reviewed: 11 February 2024
Clare
United KingdomThe lack of bistro restaurants and making reservations and then being let down. Poor choice of hood good and most restaurants have 2 sittings, if you are first sitting they rush you to be out by 8pm for the next sitting at 8.30pm
Zermatt is a fantastic and unique ski resort, we loved the village feeling, the clean streets and no cars.
Stayed in February 2024
Reviewed: 8 February 2024
Carmen
SwitzerlandLocation as it’s a bit too far from lift to walk all the way with skiing equipment
Design, breakfast, staff, spa
Stayed in February 2024
Reviewed: 5 February 2024
Parry
United KingdomThe breakfast coffee wasn't the best. Would love the hotel shuttle to also drop off at the ski lifts in the morning.
A lovely friendly and comfortable hotel. Very helpful staff. Collected from the train station in the hotel shuttle. The room was very comfortable and very quiet. We even slept with the window open as we like a cool room and were not disturbed as it is in a quieter area. The breakfasts were lovely with very healthy options. The spa was great with a nice Finnish sauna and cold shower, steam room and a hot tub & swimming pool. Would without doubt stay at The Rex again.
Stayed in January 2024
Reviewed: 28 January 2024
Karmen
AustraliaSound proofing can be better
Great property with lots of character. The staff were fantastic.
Stayed in January 2024
Reviewed: 25 January 2024
Yuan
United KingdomVery nice SPA facility! Booked the room with Matthorn view which is so beautiful. Very friendly staff.
Stayed in January 2024
Reviewed: 24 January 2024
Andrew
United KingdomEverything
Everything.
Stayed in January 2024
Reviewed: 15 January 2024
Crystal
AustraliaPillows were quite soft and didn’t provide the best support for our necks.
Stayed in January 2024
Reviewed: 14 January 2024
Jennifer
SwitzerlandThe Stockhorn restaurant was a bit pricey for its offerings.
The staff was very nice and accommodating, the room was spacious and esthetic, the bar had amazing cocktails with friendly staff, the spa was perfect, breakfast was nice, transfer to and from the station included and the price was sensible.
Stayed in January 2024
Reviewed: 13 January 2024
Sergey
United KingdomClean and spacious room, breakfast was delicious. Great SPA. Hotel provided good recommendations for the restaurants.
Stayed in January 2024
Reviewed: 26 September 2023
Lily
United KingdomIt was fairly expensive, but I think that’s pretty standard for Zermatt
This was an amazing place to stay. The spa is lovely, the breakfast is great and the staff are so friendly and helpful. The room was great and had lots of little touches that really made it stand out
Stayed in September 2023
Reviewed: 21 September 2023
Kei
United KingdomNothing
The Spa and the Suana are absolutely fantastic for relaxation. The room is gorgeous with the mountain view. There is welcoming home-made sourdough cookies which are very delicious as well. This hotel is highly recommended to anyone which wish to have a relax stay.
Stayed in September 2023
Reviewed: 18 September 2023
Fannie
SingaporeThe elevator door can be automated.
The warm and cosy decorations of the room, lovely view of the Matterhorn from the balcony, the friendly staff, jacuzzi and spa facilities and central local made our stay in Zermatt very memorable.
Stayed in September 2023
Reviewed: 18 September 2023
Doug
United StatesThe church bell in Zermatt that rang every 15 min was quite annoying.
We traveled 15 days in Switzerland, all hotels were in the $350 per night range, This was by far the best hotel out of every place we stayed, The view of the matterhorn from the room was Epic!, the breakfast that was included was 10 times better than any other hotel we stayed at, they bake bread every morning, Coffee was delicious, Staff were extremely helpful and to top it off the Resturant attached to the Hotel made an Epic Spicy Stake skewer! Fantastic Resturant!!!! I don't have enough good things to say about the REX. For context we are Americans from Hawaii that extremely enjoyed our relaxed trip through Switzerland and this was the best hotel we stayed at during our stay, a few of the other places in Interlaken and Zurich were much more expensive and not even close to as nice.
Stayed in September 2023
Reviewed: 17 September 2023
Kristen_landis
United StatesFrom dinner to cocktails to breakfast - the Rex was truly special and a wonderful way to welcome us to Switzerland.
Stayed in September 2023
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