Never mind the exceptional location and room, I loved the stylish decor and the best ever hand-made, unlimited breakfast you can possibly imagine; I would stay in this place in the future for sure!

Stayed in August 2024

This is a beautiful, relaxed, comfortable hotel with a magnificent view of the Matterhorn

Stayed in September 2024

Bathroom a little stuffy as no exhaust fan - or it wasn’t working.

Beautiful hotel with great decor that was natural and well designed for the premises. A really nice vibe. The outdoor garden/bar was relaxing and the breakfast superb. Great location - close to everything but also quiet. Good size room and comfortable beds. Friendly, helpful staff. Would definitely stay there again and recommend it.

Stayed in August 2024

None

View from room is superb. Unbeatable view of the Matterhorn directly from room. Excellent staff with super friendly and helpful manner. Front desk staff of all shifts (morning, afternoon, night) were surprisingly friendly and helpful. Separate toilet and shower. Shower gel and shampoo are great. Excellent sourdough reads were made heartily from the in-house bakery. Breakfast area is clean and comfortable.

Stayed in August 2024

My only complaint is that there was a fair amount of noise from the neighbouring suites. Since it's a wood building, it can be a problem if you're a light sleeper, but I imagine every building in the area is made of wood and has the same issue. Nothing some earplugs or AirPods can't fix :)

The views and location were great, staff were very friendly, breakfast was great.

Stayed in August 2024

The Rex hotel is the best hotel we stayed overall Switzerland. The staff is really helpful and friendly, more than helpful with everything. Check-in is quite convenient and the lobby is well decorated and spacious. Chilling at the garden, relaxing in the spa area was amazing. The experience shower is a must-try as well. The pool is rather big. They have shuttle service from and to the train station and they are always at your convenience. Special thanks to Robin, Rafaela and our shuttle driver for being amazing people. Thank you so much Robin for recommending us the Stockhorn restaurant, we had the best cote du boeuf ever! Fabulous hotel with fantastic people. Fully recommend!

Stayed in August 2024

Nothing

Fantastic staff, great spa and views. Room well appointed

Stayed in August 2024

Spa is outstanding. Staff are extremely friendly and attentive. Room was beautiful and the location excellent. Very much enjoyed my time here.

Stayed in August 2024

Really have noting to complain.

(1) I loved how peaceful the hotel was, a perfect escape from the main street noise, but it was still close enough to everything. (2) The front yard was my favorite spot! Guest can spent mornings there sipping coffee and dreaming, and evenings grilling and laughing with friends. (3) The hotel managed to keep that old-world charm while adding modern touches. It felt so cozy and inviting. (4) The staff were absolutely wonderful! They went out of their way to make me feel welcome and taken care of. (5) Breakfast was a highlight. Those fresh pastries from the hotel's bakery were to die for! (6) The Stockhorn restaurant is a must-try! Their grilled meats were incredible. It was such a treat to have a delicious meal right next to the hotel (to me, it is really a big plus upon my arrival after a long train journey) (7) !!! You can enjoy the Matterhorn every single day from your balcony!!!

Stayed in August 2024

the breakfast was not as extraordinary as we read in the other reviews, normal basic one.

love the design, the style, the location, the kombucha

Stayed in August 2024

The staff is amazing. They were exceedingly helpful and kind. The rooms were large and we loved the kitchen.

Stayed in July 2024

Only thing that could have been better is because there is no AC, perhaps they could provide a fan in the room

Loved my stay at the Rex, it was everything I needed and more for my short stay in Zermatt. The facilities overall are very up to date and has a wonderful, cozy feel to it. You walk in through their outdoor garden area which is great to relax in during the day or the evening. They have a big, comfortable bar area inside, their own bakery, a sitting area with communal board games, etc. My favorite amenity was the spa which was more extensive than the typical hotel, they have multiple saunas, steam room, hot tub, a large pool, relaxation areas and more. I loved this after my day long hikes. The room itself is quite spacious and very comfortable. I selected a room with a Matterhorn view and it was wonderful. I also loved how in the summer they offered an outdoor BBQ menu, I ended up eating there both nights since the food was so good. The breakfast was delicious, although I wish I realized you could order dishes from the menu vs. buffet style earlier on! The staff was great at all times, always cheerful and willing to help. Lastly, in terms of its location, while its a short walk from the main street, I think this is a plus because you can escape the busy area and the area is actually equidistant to both the Zermatt train station and gondola station (which are in opposite directions). There are a handful of restaurants and bars nearby so it’s still lively! Definitely stay at the Rex if you plan to visit Zermatt, you won’t be disappointed

Stayed in July 2024

nothing

Cozy Room, Amenities, Staffs, Breakfast

Stayed in June 2024

Beautiful hotel! Very centrally located to walk wherever you need to go. The staff was wonderful and very helpful. The breakfast was great, buffet style but also a few options you could order from the kitchen. There’s a lovely little bakery attached and an outdoor garden bar during summer. And our room had a beautiful view of the Matterhorn right from the terrace. Overall, we had an amazing stay and would definitely return our next time in Zermatt.

Stayed in July 2024

They put us (my wife and me) on the 5th floor room without elevator. It is very difficult to bring a big luggage from 3rd floor to 5th floor on a very narrow. The Rex only have a elevator from ground to the 3rd floor.

Stayed in July 2024

I wish they had aperol spritz

The Rex was great - I would definitely stay there again. I loved the front lawn - all super comfortable.

Stayed in June 2024

Great location, wonderful view of the Matterhorn. We love the cozy interior design!

Stayed in June 2024

Everything was amazing!

Stayed in July 2024

No.

Staff was amazing, super helpful and informative. Very welcoming and assisted with all our needs. Hotel was great with views of the Matterhorn. Breakfast was great and so was the Spa. Loved the bakery downstairs, best cinnamon rolls. Great pick up and drop off from train station.

Stayed in June 2024

When poor weather and floods stopped us leaving for the night the staff asked us to leave the room at normal time instead of offering a late checkout. We ended up staying an extra night and unnecessarily using more bedding as well as having to pack and unpack.

The Rex is a lovely warm and welcoming hotel. Great location, friendly staff, great view of the Matterhorn (weather dependent), lovely bedding, great spa and fabulous breakfast.

Stayed in June 2024

The property was amazing in every sense. The staff was polite and very cooperative. Would highly recommend this property.

Stayed in June 2024

None that I can think of.

Lovely and attentive staff, fantastic facilities, great on site bakery and restaurant...and i love the contemporary wabi sabi decor. Delicious breakfast too. They even have a complete spa with pool

Stayed in June 2024

Would be nice if they would accept dogs

Everything, location, breakfast, attention to details, staying here for the second time and would love to stay next time I’m in zermatt

Stayed in March 2024

Beautifully designed rooms & common areas, kind and child friendly staff, excellent location. Transfer from the train station was a godsent! Highly recommended to any Zermatt traveler.

Stayed in March 2024