The showers in the room had barely any pressure & didn’t get more than lukewarm. The ones downstairs at the baths were perfect though.

Great views from the balcony, very clean rooms and the place was beautifully furnished. The staff was very professional. The free thermal baths on-site were also a plus.

Stayed in February 2024

Not close to town, restaurant. Swimming pool too deep for children.

View was great

Stayed in February 2024

Outside swimming pool not in service (not specified on website) Hôtel need to be renovated

Stayed in June 2023

Pool and whirlpool supplied with unfiltered hot spring water provide very relaxing experiences after a long hike. Onsite message services were great.

Stayed in March 2023

Big rooms

Stayed in February 2023

Because of how isolated it was, be prepared with snacks and food to avoid late night hunger. The hotel was very accommodating however and had necessary items. The breakfast was great, and had quite a variety. I was powered up and ready for a long day of hiking.

I loved how isolated it was. It was me and nature, which is was I needed.

Stayed in July 2022

Everything a bit run down, but in a charming rather than uncomfortavle way.

Location, restaurant, baths, welcoming staff, dogs welcome

Stayed in April 2022

Car park problems, no room for all the cars and is after payment.

It is so good to have the thermal pool in the hotel, very hot water from local stream. There is the hotel shuttle bus that gives free rides to the village.

Stayed in March 2022

We booked a "Family 2 bedroom suite" so we thought and we ended-up with 2 separate rooms side-by-side, which is fine. However, it was confusing at first. They did provide minimal kitchenette utensils just one of the room so we had to go to our daugthers' room to "cook" and eat. But that was fine also. We saw some people with slippers, but we were not provided, so perhaps we had to ask etc. So overall it's good, but just a bit confusing.

Breakfast was great! It has an old charm to the place... We didn't mind the dogs/pets noises etc.

Stayed in February 2022

sometimes it all comes to attention to detail : no kettle in the kitchen (but I could get one from the main desk) or chairs with a table in the terrace. I booked the time for a sauna, but no one ever came to open the door for me to access it. … so I shifted to the swimming pool and jacuzzi (which I had then all by myself :-) ) otherwise, as I spent my 31st December there, I was notified that an apéro was offered at 18h30 … which was a glass of wine, so that you were directly lead to the dinner table , where the service was rushed (the set menu came to me in random order as the server was so motivated to rush it to the next step !) . the aim was obviously to get the dinner over as soon as possible for all guests. Not a very festive feeling …

The transfer from the train station was nice : ponctual and welcoming !! The room and terrace were big and had a mini kitchen. The view was fantastic ! The massage therapist was super good and the swimming pool facilities were pleasant and with a nice view , no need to go to the crowded public thermal centres. There is a pleasant walking path to the village, and you are there in 15mn. Otherwise there are other walking paths accessible from the hotel

Stayed in January 2022

Fridge didn't work. No kitchen equipment (plates, glasses, cups etc)

Huge room, big balcony with outstanding view. Comfy beds. Good food.

Stayed in February 2022

some aspects rather dated. bathroom door hinge broken and would not close properly. we reported to reception, but did not get fixed

clean and retro looking

Stayed in January 2022

They do need to change their Bedsheets and Towels with new ones.. these were worn out with yellow spots on it. Everything seems really old, also the pools, like if they havent been changing or renovating stuff since the 1990s. The prices are ok but then you have to pay for everything, at the end you pay ca. 170-180 chf/person, with the same price you get a 4-stars-Hotel somewhere else.. The Sauna has no alarm.. if you are alone inside and something happens, you die and nobody knows.

Cool location, from which you can enjoy an excellent view of the Mountains. The personal is nice but they dont make any effort, they give you a piece of paper where you can read everything by yourself and they dont even tell you the most important things. Years of travelling and I never saw this happening..

Stayed in February 2024

It is to know that the pool (free for people staying) is closed on Wednesday (the day we were there), and we weren’t warned while making the reservation. And everything is EXTRA charge, the spa and sauna cost, the pool game and other as well, the parking is also extra, there is a city tax to pay, and so on…

The staff is really nice and welcoming. The rooms are big and clean, very comfortable, and the breakfast had a lot of choice and variety !

Stayed in July 2023

despite the front desk trying to fix the heating, the room was cold. slatted bed base was broken.

Location, friendly and helpful staff, nice views

Stayed in April 2023

it’s a mix between hotel Transylvania and an Eastern European hotel during the cold war. everything is outdated, rusty and worn. breakfast is simple but if you decide to book the half board option you will find that some dinner courses might actually be leftover items from breakfast, like “a glass of juice” or “fruit salad”. the pool is something else you need to see for yourself. if it’s not the murky unfiltered water straight from the source that scares you off, it might be the sterile atmosphere of a butcher shop or the rust stains on the ceiling. overall, if you are into murder mysteries, this might be the place for you as I am almost certain, this place has been the scene for the odd unsolved disappearances. but don’t trust the pictures. some very skilled photographer took these and probably dedicated half a day to edit and enhance every single one.

The hotel has internet. that’s an information families with teenagers find crucial. the staff is oblivious to the fact they work in a ghost hotel from another era and are actually quite chirpy and nice. everything else is pretty terrible.

Stayed in February 2023

Everybody was friendly with me.

Breakfast was nice. The indoor pool with a lot of natural light.

Stayed in August 2022

Great location, friendly staff, gorgeous view.

Stayed in July 2022

There is too much hot i the room

very well the dinner will be exceptional the same for facilities as like SWimming pool

Stayed in April 2022

While the restaurant staff is very welcoming, the front staff expiernce could be improved since a bit distant. The cleaning service should be done more often - our towels were not changed in 3 days...

This is a charming hotel located at the top of the village -15’ walk to city center (main entertaining area for kids). There was no shuttle transfer during our stay, therefore the return with a small child was a bit sporty 😊 The rooms are very large, clean, warm, and quiet, having a great sunny terrace overlooking the valley. The bed is two mattresses, but they found a solution to top this as one. The restaurant area is nice - with huge windows, elegant chandeliers, a fireplace, and candles – all to ensure a pleasant moment. Good breakfast (and dinner), welcoming staff and quick service. We truly enjoyed the thermal pool with natural spring water – so lovely and so convenient. I highly appreciated the presence of the lady landlord and the natural flowers into the vases – while snowing outside. I found this rare and authentic. All in all, this was a very nice, relaxing, and surprising experience! Though I’m a demanding customer, I found nothing to complain, and I consider this hotel is unfairly (under) rated. I acknowledge there are aspects to be improved and people might have high expectations. Yet, in my opinion, considering the room size, views, and the in house thermal pool - this hotel is above the standards of a 3 stars in Swiss.

Stayed in February 2022

The Spa was really nice. It was a privilege to have a warm thermal baths and not need to go out from hotel. The breakfast was great.

Stayed in March 2022

super piscine thermale et super massage !

Stayed in January 2022

cleanliness was terrible

the view was awesome, I like the room but cleanliness

Stayed in January 2022

well, let’s start with the check in process . I am still argue with them . we arrived there and we checked in at 11:40 and they tried to said that we done check in earlier at 10:00 but I have sent them a picture with Google maps timeline to demonstrate they are not right . then when we checked in not information about breakfast, parking fees , hidden taxes , swimming pool, what floor are the rooms located, about the village , nothing . by law they are required to look at vaccin and pcr and they didn’t even look only to mine one , they are not compliant with the law . when u check in you should be provided with all the informations as is like you are coming to my house and I will show and explain everything you need to know as I never been before in that place to be aware of everything. at the check out , I got a message from them with an open bill for parking and tax. is not first time when I travel , and I have been travelling around the world more than the receptionist has travelled ever ! if there is a tax the hotel will ask u you to pay when u checked in. most of the rooms they have the tax included in the price. surprise , after I checkered out, I left the place, I gave them the keys IN HAND, I said good bye and thank you , they said I have an open bill ( around 90£ amount which is much for 3 days) to pay for car ,and that his dentist tax which I wasn’t aware of at the beginning! secondly, the blanket’s we re short , not enough to cover yourself . even if it has a kitchenette they don’t provide only 2 glassed, not even a plate or forks or any ustensils. the receptionist said to me twice to put the mask on even if I had something around my neck but she wasn’t wear the mask at all! don’t tell me something,as I should be an exemple for everyone as you represent image of the hotel. front desk is the main part of a co ordinate hotel . then was also another discussions about a meal.

rooms we re warm enough

Stayed in December 2021