Untere Wiestistrasse 11, 3920 Zermatt, Switzerland
#138 of 475 hotels in Zermatt
Guests' ChoiceBased on 183 hotel reviews
9.0Cleanliness
9.4
Comfort
9.3
Location
8.7
Facilities
9.0
Staff
9.5
Value for money
8.6
Free WiFi
8.9
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End of dialog contentReviewed: 23 September 2024
Philo
United StatesClean and Comfortable
Stayed in September 2024
Reviewed: 18 August 2024
Alan
AustraliaNo fridge in the room and no handrails on the stairwells
Stayed in August 2024
Reviewed: 14 August 2024
Russell
United StatesCan't think of anything.
The hotel itself was stylishly modern and ecologically focused. Constructed of high-end materials like stacked stone and exposed wood accent walls, the rooms and property had a sophisticated feel. Perhaps more important, the reception desk staff were superb. Jolanda, in particular, went out of her way to orient us to the environs, to recommend hiking trails and restaurants, and to engage us in pleasant conversation. We were sad to leave!
Stayed in August 2024
Reviewed: 14 August 2024
Dawn
United StatesNothing
View of Matterhorn!!
Stayed in August 2024
Reviewed: 5 August 2024
Han
SingaporeNA
Good view and very clean.
Stayed in August 2024
Reviewed: 13 July 2024
Robert
United StatesWifi was not very strong.
Room was very clean and nicely decorated. The breakfasts were excellent and had such a good variety. The staff kept up with clearing the tables discreetly and kept the food restocked. The staff was so helpful and friendly and ready to make our stay as great as possible.
Stayed in July 2024
Reviewed: 3 July 2024
Michael
United StatesThe staff gave us a lecture about don’t take food out of breakfast room, is it necessary for a seasoned travelers like me?
Clean , well designed, good facility
Stayed in July 2024
Reviewed: 17 June 2024
Scott
United StatesNothing
Great location with great view. Big clean rooms and wonderful staff.
Stayed in June 2024
Reviewed: 12 June 2024
Mario
Costa Ricano comments
Just stayed 2 nights in Phoenix hotel. The location is pretty good , just a 7 min walk from Zermatt station. The breakfast is very complete and they even offered me a GF bread as I am allergic but overall I will highlight the great and friendly service from all the staff specially at the front desk. Friendly, polite and always willing to help with anything! I will definitely return if coming back to Zermatt.
Stayed in June 2024
Reviewed: 11 June 2024
David
United StatesFabulous breakfast buffet every morning!
Stayed in June 2024
Reviewed: 24 May 2024
Eyal
AustraliaBasic bedroom
Great location and service Staff is very friendly
Stayed in May 2024
Reviewed: 5 April 2024
Beverlie
United StatesNothing.
Staff was very nice and helpful. Accommodations were great and in a quiet area of town. The breakfast was great with an amazing cheese spread! The bar was great for a quick apres hike.
Stayed in April 2024
Reviewed: 29 March 2024
Yuki
DenmarkNothing.
We liked the nice balcony and the large bathroom.
Stayed in March 2024
Reviewed: 19 February 2024
Tom
BelgiumThere wasn't made any offer for transport to/from the station.
Nice and modern hotel outside the center of the town, so very quiet. The room is nicely decorated en very clean. The staff is very friendly and helpful. Good breakfast with a great variety of products.
Stayed in February 2024
Reviewed: 8 February 2024
Camden
United StatesNo thermostat
Great location, owners were very nice
Stayed in February 2024
Reviewed: 27 January 2024
Fiona
AustraliaA sauna would have been great for after skiing. The location is about an 8 minute walk to the Sunnegga lift which is very squishy in the mornings - and a much further walk to other lifts.
The room was very comfortable and modern, however maybe a little bit small for a week long stay. The breakfast buffet was sensational - so much variety. We also very much appreciated the English tv channels, it was great to watch a movie in English after a day of skiing. Nice big ski room.
Stayed in January 2024
Reviewed: 21 January 2024
Adam
SwitzerlandOur room for three with three singles did not leave much space (the third bed was a pull-out couch, which must have been the free space in a two singles room). It was tight but clean, and with a tidy-up between nights.
Fantastic breakfast, nice variety, good coffee. Nice bar and bartender and lounge space for an after dinner drink and chat or game of cards.
Stayed in January 2024
Reviewed: 7 January 2024
Ryan
United StatesOur only wish is that the hotel had a sauna, steam or something - there really wasn’t anything that we disliked about the property.
The staff are wonderful, it’s like staying with family. the breakfast, apero, snacks and daily soup are excellent. We enjoyed the location as gave us a walk before and after dinner. Also very close to the rental shop. The hotel is spotless and the cleaning crew is amazing.
Stayed in January 2024
Reviewed: 6 January 2024
Pamela
United StatesI can’t think of anything I did not like.
We enjoyed our stay at Hotel Phoenix very much and would recommend it to anyone planning a trip to Zermatt. The hotel itself is located conveniently, a short 5-10 minute walk to the train station and 5 minute walk to the Sunnegga lift. If you prefer to go a little further to the Gonergrat train to the top, that is walkable as well. The hotel is so clean, the staff friendly, and the rooms are beautiful. It was truly a 5 star experience. The free breakfast was nice with an assortment of cheeses, meats, fruit, eggs, and freshly baked breads and bakery items. We hope to be back to Zermatt and will definitely stay here again.
Stayed in January 2024
Reviewed: 25 October 2023
Elaine
CanadaThe location is a short walk from the train station, but that was not an issue for us.
We booked a Standard Double Room and really enjoyed staying here. The room and hotel facilities were modern, very clean, and comfortable. Staff were friendly to deal with. Breakfast was a small selection but everything looked fresh. We did not have issues with noise during our stay.
Stayed in August 2023
Reviewed: 1 October 2023
Mathieu
United KingdomSo welcoming staff. Great view on the Matterhorn!
Stayed in September 2023
Reviewed: 22 September 2023
Samuel
United StatesThe location was difficult for my wife to walk to from the train station.
The property was nice and the breakfast was delicious. The staff was very professional, friendly, helpful and knowledgeable. The room was clean and comfortable.
Stayed in September 2023
Reviewed: 20 September 2023
Megan
AustraliaThe breakfast was acceptable but could be improved upon.
The room was as advertised. Clean and comfortable and close enough to walk to all attractions.
Stayed in September 2023
Reviewed: 18 September 2023
Samuel
United StatesTheir night lights near the bed need to be replaced.
Hotel Phoenix was a great place to stay. They were friendly, helpful, had a great breakfast, flexible and accommodating.
Stayed in September 2023
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