Vispastrasse 10, 3920 Zermatt, Switzerland
#228 of 465 hotels in Zermatt
Guests' ChoiceBased on 504 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.3
Facilities
8.6
Staff
9.2
Value for money
8.3
Free WiFi
8.8
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End of dialog contentReviewed: 14 October 2023
Jéssica
BrazilI had some difficulty with the shower splash
The reception staff was very friendly and helpful!
Stayed in October 2023
Reviewed: 14 October 2023
Barbara
United StatesLoved everything!
The view of the Matterhorn from our balcony was AMAZING! Beds were the most comfortable on this trip. Breakfast was bountiful and delicious. The staff was very welcoming, warm and helpful. i would definitely recommend staying here!
Stayed in September 2023
Reviewed: 12 October 2023
Yun
TaiwanThere’s no air conditioner.
Clean room and wonderful view of the Matterhorn.
Stayed in October 2023
Reviewed: 10 October 2023
Sean
AustraliaNo coffee making facilities and kettle in the room.
Proximity to Matterhorn view and town centre.
Stayed in October 2023
Reviewed: 8 October 2023
Barron
United StatesOnly issue was the tub/shower. For people with minor mobility problems, the shower is difficult to enter and exit. It is also quite narrow.
Staff was extremely helpful and friendly. Facility and location was very good. Great views.
Stayed in October 2023
Reviewed: 8 October 2023
Ruiting
SingaporePerhaps all the accommodation in Zermatt are all not very equipped? No aircon, curtain not working, no slipper….
The view is nice from room, open the door of the balcony, Matterhorn is right there
Stayed in October 2023
Reviewed: 7 October 2023
Varisara
ThailandIt too close to Gornergrat bahn so you can hear every train come and go
This hotel is big , clean and not far from the train station. The internet quality is the best
Stayed in October 2023
Reviewed: 7 October 2023
Chiu
Hong KongNone
Location is excellent, the balcony just facing the Matterhorn!
Stayed in October 2023
Reviewed: 2 October 2023
Shamseer
Saudi Arabiasingle bed
very close to main station good and welcoming staff affordable tarif
Stayed in October 2023
Reviewed: 30 September 2023
Kong
United StatesThe only minor complaint is the size of the bathroom.
The staff was very friendly and helpful and their breakfast was pretty good even though it’s the same food everyday.They have a nice sauna and a reading room.
Stayed in September 2023
Reviewed: 30 September 2023
Lee
SingaporeGood location. Helpful staff.
Stayed in September 2023
Reviewed: 25 September 2023
Piyabutr
ThailandA little small room.
Helpful and friendly staff. Very clean room l
Stayed in September 2023
Reviewed: 24 September 2023
Naughton
IrelandRooms need updating
location is excellent facilities are excellent Breakfast is the best in town
Stayed in September 2023
Reviewed: 21 September 2023
Mary
United StatesNo refridgerator
The view
Stayed in September 2023
Reviewed: 21 September 2023
Jeffrey
United StatesNo fridge in room. Staff did put some items in their fridge for us.
Awesome view of Matterhorn. Large rooms. Friendly staff. Nicely decorated foyer. Took our bags to our room. Refreshments available at an honesty bar in lounge area.
Stayed in September 2023
Reviewed: 18 September 2023
Cheng
ChinaThe quilt is kind of short and one end of it is not sewn, a little uncomfortable.
The view from the balcony is splendid! The lovely blue stream is just below the hotel. And I never thought I can get a Mountain View at this price! The room is spacious enough for one people.
Stayed in September 2023
Reviewed: 18 September 2023
Helson
United Statesbalcony view was another building
clean. nice staff.
Stayed in September 2023
Reviewed: 15 September 2023
George
United StatesNo complaints.
Good quality breakfast in pleasant surroundings. . Appreciated that a helpful staff member readied a room quickly when I arrived ill and before checkin time.
Stayed in September 2023
Reviewed: 12 September 2023
Walker
United KingdomBathroom was a bit small (but spotlessly clean).
A lovely building in a great location. Helpful, friendly staff. Decent breakfast.
Stayed in September 2023
Reviewed: 11 September 2023
Mamdouh
United Arab EmiratesNo fridge in the room
Room are spacious, location in the heart of the town
Stayed in August 2023
Reviewed: 11 September 2023
Edward
United StatesNothing
Location, clean aesthetically pleasing facilities, comfortable beds, polite & helpful multilingual staff, spa & delicious full breakfast included, magnificent Mountain View.
Stayed in September 2023
Reviewed: 9 September 2023
Divya
IndiaTaxi service not provided as a gesture by hotel because it was not direct booking and that is unfair to a customer. Slightly over priced for what was provided.. basic toiletries was also not given nor a kettle
Friendly staff, room was clean and spacious, basic amenities provided, good breakfast
Stayed in September 2023
Reviewed: 7 September 2023
Declan
IrelandEverything was OK
Nice clean hotel in good location
Stayed in September 2023
Reviewed: 4 September 2023
Jagannath
IndiaExtremely friendly and helpful staff
Stayed in September 2023
Reviewed: 3 September 2023
Jared
SwitzerlandLocation, Value, Staff
Stayed in August 2023
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