to strat with, Zermatt is an excellent place. The Hotel: Staff: Super Supportive, positive all the time. Hotel Location: Perfectly located at the center, where everything is a 5min walk distance

Stayed in June 2024

Nothing! If I were to nitpick, perhaps the lack of elevator from Level 5 to Level 6 (which was where our room was). But the staff were helpful to carry our luggage to the room, so not so much a problem.

First of all, the hotel provides shuttle services to/fro Zermatt train station. That truly helps travellers a lot especially with the luggages we are carrying. Upon reaching the hotel, the staff provided very warm welcome to us. We reached around 11AM. Even though our room was not ready yet, the staff kindly offered to bring our luggages into our room once it is available. That allowed us to explore the town while waiting for our room to be ready. We were stunned by the beauty of the room when the room was ready. We booked a room with Matterhorn view, and were given the top floor at the main building. The room was spectacular, very warmly decorated and equipped with good amenities. The management team also kindly provided us some snacks and personalized welcome card at the mini bar. The mini bar is equipped with all kinds of snacks (chargeable) and truly provide the convenience. What's even more stunning are the view from the windows. Our room has 4 big windows - 3 in the room, 1 in the bathroom. 2 of the windows in the room provide a direct view of the famous Matterhorn, while the other faces the Zermatt-Gronergrat train track. The window in the bathroom faces the Zermatt-Gronergrat train track. Both views allowed us to stay comfy in the room, while not missing out on the beautiful view of Matterhorn and the incredible Gronergrat train which pass by every 30 mins. The hotel is equipped with multiple pools, the most incredible being the heated outdoor pool which provides a view to the Matterhorn. There are 2 indoor jacuzzis and 1 indoor swimming pool, as well as multiple sauna rooms. We used all the pools everyday during our stay there. The outdoor pool was our favourite, soaking in the warm pool, while taking in the view and enjoying the sun. The breakfast spread was the best among all the hotels we staying in throughout Switzerland. Be sure to include it in your stay.

Stayed in June 2024

No AC available

I booked Beausite Hotel for the great reviews and beautiful scenery on booking and it definitely matched the praise. From the moment I arrived, I was impressed by the attentiveness and professionalism of the staff. The concierge service was outstanding (Thomas and Anja). They were incredibly helpful in recommending restaurants, arranging activities, and answering any questions I had about the city. They went above and beyond to ensure my stay was as enjoyable as possible. The room service was also excellent. The rooms themselves were spacious and beautifully decorated. They offered stunning views of the Matterhorn which added to the overall ambiance. The beds were comfortable, and the amenities were top-notch. The reception desk staff was also very welcoming and friendly. They greeted me with a smile and made the check-in and check-out processes smooth and efficient. The breakfast buffet was a highlight of my stay. The variety of food was incredible, with fresh fruits, pastries, hot dishes, and a wide selection of beverages. It was a great way to start the day.

Stayed in April 2024

Very nicely made. Open heated pool.

Stayed in April 2024

The breakfast was very disappointing.

Great spacious room, cozy lounge, pool and sauna are a great plus.

Stayed in April 2024

The coffee at the breakfast bar

The decor, the staff, the amazing pool, the room, it was all great

Stayed in April 2024

It was very pricey

Location, hotel design, SPA, staff, and the bedroom size and views

Stayed in April 2024

The man at the counter near the taxi drop off . He never spoke to us the entire stay. Even our taxi driver said he was rude to him also. Didn’t serve Margaritas at the bar and couldn’t make them.

Outdoor spa at the end of the day to relax into with great views. The staff at breakfast were so friendly and went above and beyond to interact and chat. Front counter staff were also very friendly. Loved the dog in the day spa. Loved the piano bar playing live music at night.

Stayed in February 2024

Nothing

Clean hotel and great decor in all areas. Staff are always in communication with each other and they handled an issue we had very well.

Stayed in April 2024

Reception and dining staff were great, concierge was not very helpful and missed our car transfer booking to the train station that was slightly stressful

Beautiful location, top wonderful facilities, great ambience, fantastic dining options

Stayed in April 2024

The gentleman at the concierge could be a bit more friendly and acting more open. The food quality at the bar or lobby was good and could be better given the price.

Staff are very nice, specially Matilde at the reception and the lady at concierge. Breakfast was good, the pool is very nice indeed and the room is clean and spacious. Location is also convenient.

Stayed in April 2024

If you're after a dinner reservation at The Grill, make sure you book in advance. We didn't (our fault) so missed out on a table here. Literally everything else was perfect.

What a fantastic hotel! Extremely classy and high quality design. Very welcoming with friendly service by all staff. We had our bags delievered by SBB the day we arrived and it was already in our room when we checked in. Room was spacious, ours had a great little alcove/bay window with cute armchair to admire the view, room seemed to be serviced multiple times a day and little treats were left every day much to our delight. We wanted to ski but the weather was terrible (Easter 2024) and the concierge was so reluctant to sell us ski passes as only a few lifts were opened. We appreciated this concern , rather than just selling us full priced ski passes without warning. The spa and wellness area was exceptional. Good number of saunas (note - these are naked areas) including the cute little one outside (not a naked one!). Loved the outdoor heated pool, great temperature, and perfect for those snowy/windy days when the slopes are closed! Due to the weather, we spent a lot of time in the bar playing cards and having drinks with friends - the two bartenders there were so friendly and professional without being pushy with drink service. They joked with us and made us feel very welcomed and comfortable. Honestly, it's one of the best mountain hotels I've stayed in.

Stayed in April 2024

Stunning views, perfect options for breakfast, and spacious bathroom and room. Great spa and hot tub!

Stayed in March 2024

I requested a high floor earlier (a few weeks) before my reservation. A bit disappointed that I was only given the 2nd floor on arrival. I did request to change to the 3rd floor after check-in, however, I have been informed the room has been arranged for someone else, but I found out there was no one staying in the room above during my 3-day stay there. On the last day, I checked out early (7.00 am) to chase for the Glacier Express train and informed reception the day before. Rushed to pack some food for breakfast in the hotel restaurant on the checkout day, but a bit frustrated when the restaurant people informed me that they could help prepare and pack some food for my family if the reception people informed them. Seems there was no communication there. The rest are all great. Well done.

The hotel provided excellent 'Swiss vibes' for vacation, the panoramic room view was cool, breakfast was great and all staff were friendly. The hotel provided a shuttle service to the train station and kept me updated on my arrival for pick-up, which was very helpful. The concierge gave me suggestions on a suitable place for my kid to play snow in Zermatt. Kudos to the guy! (Sorry, I forgot his name). I was lucky the weather in Zermatt was great during my stay, I could see the 'golden' Matterhorn view every morning from my room - simply magical!

Stayed in March 2024

Nothing

Lara at the front desk is fantastic.

Stayed in February 2024

The staff are super friendly and accommodating. The hotel is so close to everything .

Stayed in February 2024

Nothing!!

Anja at reception was one of the most friendly/helpful staff members of a hotel that we have ever stayed at. The room we stayed in matched the pictures completely and was something out of a movie. Also the concierge couldn't remember her name but she was very helpful as well.

Stayed in February 2024

Nothing!

The unobstructed view of the Matterhorn! Our room was on the top floor.. It was spacious, clean & beautifully decorated! The bed was super comfortable!

Stayed in January 2024

Zermatt as a ski resort

Excellent

Stayed in January 2024

Parts of the spa were not very comfortable and the fact that the sauna and hammam were not open in the am

Location, decor, breakfast

Stayed in January 2024

Nothing.

Everything, plenty of space for a family travelling together, the outdoor pool, the sauna facilities, the massages. Just perfect.

Stayed in January 2024

Breakfast, location

Stayed in January 2024

No ski rental at the hotel, breakfast is the same every day, no desserts options, no free shuttle service to the gondola

Heated floor in the bathroom, outdoor pool, spa area, ski depo, lovely concierge Katharina, bed and linen

Stayed in December 2023

Sauna, bed room was nice. Little details everywhere.

Stayed in November 2023