Brunnmattgasse 9, 3920 Zermatt, Switzerland
#18 of 478 hotels in Zermatt
Guests' ChoiceBased on 555 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.7
Facilities
9.7
Staff
9.6
Value for money
8.8
Free Wifi
9.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 22, 2024
Yijun
ChinaThere’s a slight smell of recent renovations, but keeping the windows open helps.
Breakfast is great and the restaurant is cozy.
Stayed in September 2024
Reviewed: September 15, 2024
Deborah
AustraliaLux comfort great views, great pool, sauna, spa. good staff
Stayed in September 2024
Reviewed: September 12, 2024
Altwies
United States of AmericaAbsolutely beautiful!!
Stayed in August 2024
Reviewed: September 10, 2024
Jane
United KingdomNothing
This was the perfect place to end our Haute Route hike. We finished earlier than expected and we were luckily able to check in early. Our room was exceptionally comfortable with beautiful linens, furnishing and bathroom. The spa was a delight and completely banished our aches and pains. The breakfast buffet was fabulous. The staff were all exceptionally helpful and friendly. We would love to return.
Stayed in September 2024
Reviewed: September 4, 2024
Dan
Israelthe spa - 100%
Stayed in September 2024
Reviewed: September 2, 2024
Saskia
GermanyVegan breakfast options very limited and rather limited vegan options overall
great value for money. Super nice attention to detail. Great decor. Matterhorn view from the terrace
Stayed in September 2024
Reviewed: September 2, 2024
Marissa
United States of AmericaI wish you had a bigger gym
I liked everything!! Our room was so pretty and the view amazing!! The breakfast buffet super good, lots of options ! The bread, fresh orange juice, eggs station et etc etc!! Lovely tables and flower arrangements!!
Stayed in September 2024
Reviewed: August 31, 2024
Aldo
CanadaNothing !
We loved the hotel , our view of the Matterhorn was breathtaking to wake up to each morning. The room and bathroom were so comfortable and clean . We had delicious treats left each day in our room to enjoy . The breakfast was outstanding and the staff so pleasant and helpful . The pool and spa facilities were fabulous. The restaurant was also exceptional. I would highly recommend staying here . It would be my first choice if I was to return to Zermatt .
Stayed in August 2024
Reviewed: August 30, 2024
Nikolas
United KingdomRestaurant could be better Unlucky about ongoing construction
Good room and good view Good cocktails Shuttle service
Stayed in August 2024
Reviewed: August 29, 2024
David
United States of AmericaEverything was perfect.
We didn’t eat the breakfast.
Stayed in August 2024
Reviewed: August 29, 2024
A
Hong KongIt was rather hot without the aircon in summer even with windows open, had to request for electric fan
Decent triple room, nice layout, absolutely clean Love the deluxe breakfast, best food I've had in Switzerland!
Stayed in July 2024
Reviewed: August 27, 2024
Arshia
United Arab EmiratesI would have given this property a very high rating if I had not seen a big spider 3 times out of 4 we stayed.
It’s a beautiful hotel with great outdoor pool and very nice bedrooms and breakfast.
Stayed in August 2024
Reviewed: August 25, 2024
Kerli
EstoniaOutdoor pool temperature could be a little lower during the summer time
Best views over Mattehorn. Such a great spa and outdoor relaxation area.
Stayed in August 2024
Reviewed: August 21, 2024
Marinel
United States of AmericaNo issues at all during our stay.
The breakfast was great and the location and room were awesome!
Stayed in August 2024
Reviewed: August 21, 2024
Jerome
Chinanothing, everything is perfect!
best view, nice staff, clearn room and friendly staffs
Stayed in August 2024
Reviewed: August 13, 2024
Zheng
CanadaNothing
Great location with best view of Matterhorn
Stayed in August 2024
Reviewed: August 5, 2024
Suchit
IndiaAmazing location, suite with Matterhorn view makes the stay completely worth it!!!
Stayed in August 2024
Reviewed: August 4, 2024
Vasileios
SwitzerlandHigh price, to be expected.
Very nice spa facilities with an amazing heated outdoor pool with Matterhorn view! Great breakfast. Transport service from/to train station. I will be back for sure!
Stayed in August 2024
Reviewed: August 1, 2024
Geeti
United States of AmericaLocation , view , bar , food everything was excellent
Stayed in July 2024
Reviewed: July 14, 2024
Michael
United States of AmericaNo ventilation in the room, no screens on the windows or balcony doors therefore if you left the windows or balconies doors open flys would come in. Since it was at ground level poor security with the windows and balcony doors open
Good location, beautiful facility, great staff
Stayed in July 2024
Reviewed: July 7, 2024
Melissa
SwitzerlandGreat location and pools
Stayed in July 2024
Reviewed: July 7, 2024
Philip
CanadaCouldn't understand why the spa only opened from 3 pm - 8 pm. Most of Japanese ansen in Japan opened 6 am to midnight. Hotel needs to understand there are rainy days & sometimes guests only hike in the morning or afternoon & need spa earlier than 3 pm.
Spa facility & view on Matterhorn
Stayed in July 2024
Reviewed: July 6, 2024
Sreedhar
United States of AmericaA tad expensive
This hotel is conveniently located just 5 minutes away by walk from the Zermatt station and alongsode the Gornergrat track. Our room had a terrace from where we could see the trains. We could also view the Matterhorn from the front side of the hotel. The staff were absolutely amazing and very helpful. We were guided throughout by Melanie who was exceptional in helping us get to the property and around. Her passion, knowledge and willingness to help guests were amazing . The breakfast was awesome with a decent buffet spread. The lady who worked at the breakfast hall was also amazing with her service. Overall Zermatt is a must for a Swiss vacation and this hotel is certainly worth the money.
Stayed in July 2024
Reviewed: July 1, 2024
Joan
United KingdomMy original room was in the extension and didn’t have a balcony, although it was spacious, I found it slightly claustrophobic with a sloping roof. After the first night, I requested and was given a room in the main building with a lovely big balcony and a view from the back of the hotel. The staff were excellent in meeting my request.
Location is perfect, close to the centre of Zermatt but away from the busy Main Street. The staff are exceptionally helpful, responding to messages immediately and arranging a change of room to provide a balcony. Lots of lovely little touches such as the daily mini cakes, and evening turn-down service. Great breakfast and a lovely indoor pool.
Stayed in June 2024
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