Brunnmattgasse 9, 3920 Zermatt, Switzerland
#18 of 477 hotels in Zermatt
Guests' ChoiceBased on 555 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.7
Facilities
9.7
Staff
9.6
Value for money
8.8
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2024
Yijun
ChinaThere’s a slight smell of recent renovations, but keeping the windows open helps.
Breakfast is great and the restaurant is cozy.
Stayed in September 2024
Reviewed: 15 September 2024
Deborah
AustraliaLux comfort great views, great pool, sauna, spa. good staff
Stayed in September 2024
Reviewed: 12 September 2024
Altwies
United StatesAbsolutely beautiful!!
Stayed in August 2024
Reviewed: 10 September 2024
Jane
United KingdomNothing
This was the perfect place to end our Haute Route hike. We finished earlier than expected and we were luckily able to check in early. Our room was exceptionally comfortable with beautiful linens, furnishing and bathroom. The spa was a delight and completely banished our aches and pains. The breakfast buffet was fabulous. The staff were all exceptionally helpful and friendly. We would love to return.
Stayed in September 2024
Reviewed: 4 September 2024
Dan
Israelthe spa - 100%
Stayed in September 2024
Reviewed: 2 September 2024
Saskia
GermanyVegan breakfast options very limited and rather limited vegan options overall
great value for money. Super nice attention to detail. Great decor. Matterhorn view from the terrace
Stayed in September 2024
Reviewed: 2 September 2024
Marissa
United StatesI wish you had a bigger gym
I liked everything!! Our room was so pretty and the view amazing!! The breakfast buffet super good, lots of options ! The bread, fresh orange juice, eggs station et etc etc!! Lovely tables and flower arrangements!!
Stayed in September 2024
Reviewed: 31 August 2024
Aldo
CanadaNothing !
We loved the hotel , our view of the Matterhorn was breathtaking to wake up to each morning. The room and bathroom were so comfortable and clean . We had delicious treats left each day in our room to enjoy . The breakfast was outstanding and the staff so pleasant and helpful . The pool and spa facilities were fabulous. The restaurant was also exceptional. I would highly recommend staying here . It would be my first choice if I was to return to Zermatt .
Stayed in August 2024
Reviewed: 30 August 2024
Nikolas
United KingdomRestaurant could be better Unlucky about ongoing construction
Good room and good view Good cocktails Shuttle service
Stayed in August 2024
Reviewed: 29 August 2024
David
United StatesEverything was perfect.
We didn’t eat the breakfast.
Stayed in August 2024
Reviewed: 29 August 2024
A
Hong KongIt was rather hot without the aircon in summer even with windows open, had to request for electric fan
Decent triple room, nice layout, absolutely clean Love the deluxe breakfast, best food I've had in Switzerland!
Stayed in July 2024
Reviewed: 27 August 2024
Arshia
United Arab EmiratesI would have given this property a very high rating if I had not seen a big spider 3 times out of 4 we stayed.
It’s a beautiful hotel with great outdoor pool and very nice bedrooms and breakfast.
Stayed in August 2024
Reviewed: 25 August 2024
Kerli
EstoniaOutdoor pool temperature could be a little lower during the summer time
Best views over Mattehorn. Such a great spa and outdoor relaxation area.
Stayed in August 2024
Reviewed: 21 August 2024
Marinel
United StatesNo issues at all during our stay.
The breakfast was great and the location and room were awesome!
Stayed in August 2024
Reviewed: 21 August 2024
Jerome
Chinanothing, everything is perfect!
best view, nice staff, clearn room and friendly staffs
Stayed in August 2024
Reviewed: 13 August 2024
Zheng
CanadaNothing
Great location with best view of Matterhorn
Stayed in August 2024
Reviewed: 5 August 2024
Suchit
IndiaAmazing location, suite with Matterhorn view makes the stay completely worth it!!!
Stayed in August 2024
Reviewed: 4 August 2024
Vasileios
SwitzerlandHigh price, to be expected.
Very nice spa facilities with an amazing heated outdoor pool with Matterhorn view! Great breakfast. Transport service from/to train station. I will be back for sure!
Stayed in August 2024
Reviewed: 1 August 2024
Geeti
United StatesLocation , view , bar , food everything was excellent
Stayed in July 2024
Reviewed: 14 July 2024
Vira
UkraineIncredible place,beautiful,clean, delicious and varied breakfast, amazing!!!
Stayed in July 2024
Reviewed: 14 July 2024
Michael
United StatesNo ventilation in the room, no screens on the windows or balcony doors therefore if you left the windows or balconies doors open flys would come in. Since it was at ground level poor security with the windows and balcony doors open
Good location, beautiful facility, great staff
Stayed in July 2024
Reviewed: 7 July 2024
Melissa
SwitzerlandGreat location and pools
Stayed in July 2024
Reviewed: 7 July 2024
Philip
CanadaCouldn't understand why the spa only opened from 3 pm - 8 pm. Most of Japanese ansen in Japan opened 6 am to midnight. Hotel needs to understand there are rainy days & sometimes guests only hike in the morning or afternoon & need spa earlier than 3 pm.
Spa facility & view on Matterhorn
Stayed in July 2024
Reviewed: 6 July 2024
Sreedhar
United StatesA tad expensive
This hotel is conveniently located just 5 minutes away by walk from the Zermatt station and alongsode the Gornergrat track. Our room had a terrace from where we could see the trains. We could also view the Matterhorn from the front side of the hotel. The staff were absolutely amazing and very helpful. We were guided throughout by Melanie who was exceptional in helping us get to the property and around. Her passion, knowledge and willingness to help guests were amazing . The breakfast was awesome with a decent buffet spread. The lady who worked at the breakfast hall was also amazing with her service. Overall Zermatt is a must for a Swiss vacation and this hotel is certainly worth the money.
Stayed in July 2024
Farnborough, UK
Paraty, Brazil
Kuah, Malaysia
Saint Petersburg, Russia
Zagradec, Slovenia
Dawson Creek, Canada
Gdańsk, Poland
Lamphun, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content