Alte Bahnhofstrasse 1, 7250 Klosters, Switzerland
#2 of 34 hotels in Klosters
Guests' ChoiceBased on 182 hotel reviews
9.1Cleanliness
9.5
Comfort
9.6
Location
9.5
Facilities
9.5
Staff
9.4
Value for money
8.4
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 June 2024
Katherine
United KingdomThe WiFi could be a bit slow at times
We arrived in pouring rain but the warm welcome we received at reception made us feel instantly glad we booked this hotel - it's amazing! The rooms are large but cosy and the pine scented toiletries smelt So good! It felt like Christmas in June! The food at the restaurant is delicious and the staff are super attentive and friendly. We had breakfast, lunch and dinner at the restaurant and they were possibly our favourite meals in Switzerland. The spa was perfect for our wet weather day in Klosters. I would 100% stay here again!
Stayed in June 2024
Reviewed: 7 April 2024
Joseph
United StatesGood breakfast with made-to-order eggs and pancakes.
Stayed in March 2024
Reviewed: 2 March 2024
Fabiola
FranceNothing
Everything
Stayed in February 2024
Reviewed: 19 February 2024
Anna
SwitzerlandBreakfast was poor, too crowded and unclean
Location and great service
Stayed in December 2023
Reviewed: 4 February 2024
Suzanne
SwitzerlandReally comfortable, spacious room and even had a small kitchen area with a table in it. The pool area was beautiful and breakfast was delicious. The hotel is very close to the Gotschnaboden gondola so perfect for skiing and right in the centre of Klosters. We were sad we only stayed here for one night.
Stayed in January 2024
Reviewed: 30 January 2024
Samuel
Switzerlandcozy bar for Apéro was missing (as the bar turns into a restaurant in the evening)
room, breakfast, staff friendliness
Stayed in January 2024
Reviewed: 19 December 2023
Emma
SwitzerlandThe swimming pool was cold. Needs to be heated especially in winter Their ski room could be presented nicer. It’s a bit shabby.
The rooms are stunning. Brilliant location. Loved the fireplace in our room. Comfortable beds. Very clean. Great room service and food. Absolutely love this place. The breakfast is simple but has everything you need. Great to see healthy options for kids and no junk food. The staff are very friendly and always offering to help.
Stayed in December 2023
Reviewed: 16 December 2023
Warwick
SwitzerlandClean and good ambiance
Stayed in December 2023
Reviewed: 16 December 2023
Chris
United KingdomLeaving
This is one very serious establishment. Great facilities, spotlessly clean, sensational food and attentive staff.
Stayed in December 2023
Reviewed: 21 November 2023
Marco
SwitzerlandEasy to reach from the station, very friendly staff. The room had all the necessary amenities, was comfortable and cozy. Great SPA and pool, such as the gym and a tasty restaurant. Would definitely go back
Stayed in September 2023
Reviewed: 4 November 2023
Tony
United KingdomNothing
Great position, great views. Autumn travel and we visited mountains, walked, used the local transports systems to see Davos too.
Stayed in October 2023
Reviewed: 1 October 2023
Aline
SwitzerlandThe staff was not always friendly.
The room, the spa and breakfast were amazing!
Stayed in October 2023
Reviewed: 28 September 2023
Dimitar
SwitzerlandGreat spa and rooms
Stayed in September 2023
Reviewed: 26 September 2023
Eynav
IsraelThe hotel is wonderful, very friendly for babies, the staff organized everything we needed in advance- including baby bath. The location is fantastic near the river and you can have a lovely walk besides the river. Breakfast was fantastic, we loved it!
Stayed in September 2023
Reviewed: 29 August 2023
Graham
United KingdomNothing not to like whole experience was positive.
Excellent friendly service from start to finish. Location of hotel made exploring the local area very easy indeed. Breakfast was amazing.
Stayed in August 2023
Reviewed: 20 August 2023
Lev
SwitzerlandWeak WiFi in room
Central location, excellent spa, comfortable bed
Stayed in August 2023
Reviewed: 19 July 2023
Sue
Australiano free parking
The room was clean and spacious. Nice facilities
Stayed in July 2023
Reviewed: 26 June 2023
Jens
SwitzerlandThe sofa bed for the kids was a bit uncomfortable. The shower head in the room was not the best.
Good sized room with nice decor. Lovely pool and spa area. Good Finnish sauna. Breakfast was small but tasty, had all you need. Good options for parking, either in the hotels garage (CHF 20) or a special parking permit from the hotel (CHF 10), which you can use for all public parking in Klosters. Public bus stops right in front of the hotel, which is very convenient for going around without a car.
Stayed in June 2023
Reviewed: 26 June 2023
Mihai
SwitzerlandEverything was great. Staff were nice, room was large and very clean. We let them know we will be coming with our 2y old and they went the extra mile and provided us with a crib, diper basket, changing mat etc.
Stayed in June 2023
Reviewed: 24 June 2023
Suba
Switzerland-
Homely feeling and the spa facilities!
Stayed in May 2023
Reviewed: 18 June 2023
Philip
United KingdomN/A
Beautiful rooms, great staff, super tasty food and excellent secure underground parking for cars and motorbikes. Clean and the pool and sauna facilities are fabulous.
Stayed in June 2023
Reviewed: 4 June 2023
Nicoleta
SwitzerlandN/A
great value for money, perfect location, clean and super nice environment
Stayed in June 2023
Reviewed: 30 May 2023
William
SwitzerlandRooms are comfortable, staff are friendly, breakfast is good, the indoor pool & spa area is stylish. The hotel is next to a small river & there's a nice walk along both sides of the river for some kilometres through the countryside. There's also a large children's playground, a park & sports, tennis, open-air swimming facilities nearby. Klosters generally is a pleasant, quiet village with mountains, forests & meadows all around.
Stayed in May 2023
Reviewed: 24 April 2023
Marta
SwitzerlandFor me the place would be 10/10 if it could take cats too!
I liked it all! The room was big, nice and comfy, the breakfasts were good, and the location itself was perfect - small town in the mountains! Very close ski lifts and there is a beautiful and easy hike/walk trail close by!
Stayed in April 2023
Tauplitz, Austria
Viña del Mar, Chile
Antalya, Turkey
Val Thorens, France
Split, Croatia
Rimini, Italy
Cameron Highlands, Malaysia
Elounda, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content