Bahnhofstrasse 80, 3920 Zermatt, Switzerland
#96 of 478 hotels in Zermatt
Guests' ChoiceBased on 89 hotel reviews
9.2Cleanliness
9.5
Comfort
9.6
Location
9.7
Facilities
9.1
Staff
9.7
Value for money
8.8
Free WiFi
9.6
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End of dialog contentReviewed: 24 September 2024
Martin
United KingdomThere was absolutely nothing to dislike
I’m aware of this hotel from I first visited Zermatt in 2002, I’ve always wanted to stay there as it is a beautiful and traditional hotel, historic and where Edward Whymper stayed in 1865.
Stayed in August 2024
Reviewed: 17 July 2024
William
United StatesNot a thing. Everything was terrific. Our room was excellent. The staff in all areas went out of their way to be helpful and professional.
Monte Rosa Is an exceptional hotel. Deborah and other staff members go out of their way to help guests. During the registration process Deborah and others provided valuable information about Zermatt. The staff working the breakfasts were extremely helpful and the food was terrific. While The property is older, the facilities have been tastefully updated.
Stayed in July 2024
Reviewed: 8 July 2024
Stephen
AustraliaThe double bed being two singles.
Location
Stayed in July 2024
Reviewed: 6 July 2024
Maysa
United StatesThe property has a great view, fantastic breakfast and very friendly service
If you’re planning on getting this hotel don’t think twice. The staff were beyond friendly. The breakfast was beyond perfect, and the view was a stunning.
Stayed in July 2024
Reviewed: 6 April 2024
Dudester
United Statesnothing really better weather
location is excellent walking distance to all places.
Stayed in March 2024
Reviewed: 15 January 2024
Rehab
Saudi ArabiaDining in room
Location atmosphere
Stayed in January 2024
Reviewed: 21 September 2023
Hart
United StatesVery nice older hotel in amazing town. The staff were so kind and everything was very charming. The hotel is older but very nice sized rooms. The location is great. Just a very nice and cozy place to be. It would have had a view of the Matterhorn but it was raining and cloudy. City was so neat. We ate at the hotel and the food was great!
Stayed in August 2023
Reviewed: 16 September 2023
Rajendrakumar
United StatesFrom pickup to drop off to yrain station the service was exceptional. They even provided box lunch on last day when we needed to leave early in the morning. Room was comfortable with balcony facing matterhorn.
Stayed in August 2023
Reviewed: 14 September 2023
Jia
United KingdomNothing
Due to the closure, I was given Mont Cervin Palace which absolutely is stunning. Good facilities, cute horse carriage pick-up service from train station. You have to try the gelato from the restaurant, it is top-class!
Stayed in September 2023
Reviewed: 28 August 2023
Andreas
SwitzerlandThe hotel is in need of renovations. Everything feels old and dated. Breakfast area is horrible
Old style property and great location
Stayed in August 2023
Reviewed: 19 August 2023
Alexis
United StatesA lovely boutique hotel with old world charm. Helpful and friendly staff-especially George at the front desk. Helped with planning hikes, dining suggestions, and everything you might need to know!
Stayed in July 2023
Reviewed: 18 August 2023
Khalid
BahrainNone
Great location very friendly staff
Stayed in August 2023
Reviewed: 7 August 2023
Yiheng
United KingdomHard to find food at night in the city.
Very good experience here, people here are very friendly! The build is old but the interior are great, there is no ‘old’ smell here. And the hotel can pick u up from the station.
Stayed in August 2023
Reviewed: 25 July 2023
Jonathan
United StatesCool history right in the middle of town. The staff was amazing very friendly and accommodating!
Stayed in July 2023
Reviewed: 19 July 2023
Mohammad
KuwaitNo air conditioning in the hotel 😒 and the disaster when we open the windows, people staying at the bar are shouting most of the night. This bad issue didn't let us have comfortable sleep during our stay. Please resolve this major issue if you want your customers come back and write an excellent review.
The hotel location in the centre, staff were friendly and very helpful. Breakfast was great although it was few types of food. Transportation from the train station to the hotel and vice versa free and you just need to call the hotel. Thanks to 5he staff especially Mr George.
Stayed in July 2023
Reviewed: 11 July 2023
Martin
United StatesWow! Where do we start? The staff were over the top in their help, their customer service, and their kindness. It was like coming back to family every time we returned from an outing. They would always ask us how we were and what we ended up doing. The food was phenomenal and the hotel itself was exquisite. Such a special place. It will always be our home away from home if we are lucky enough to visit Zermatt again. And we know the staff will welcome us back and ask how we have been. Breathtakingly beautiful property!
Stayed in July 2023
Reviewed: 10 July 2023
Nancy
United StatesAbsolutely nothing
It was so charming! Amazing location. Was able to use the grant spa across the street it was incredible! The staff was fantastic. Bed was beyond comfortable. They took amazing care of me!
Stayed in July 2023
Reviewed: 6 July 2023
Mindy
United StatesLoved everything.
Hands down we had the best stay ever!!! When we arrived our room wasn’t ready yet so we returned an hour later and we were greeted by George at the front desk who went above and beyond for us!! He guided us on how to get up to see the Matterhorn. The hotel has a sister property that has a pool and fabulous amenities. George told us all about that opportunity and we took advantage of it after going on the train. We had a drink in the bar before heading to dinner. George told us where we should eat and he was spot on with his recommendation!!! We also wanted to catch some late night live music and he told us where to go. Hands down he was phenomenal!! We will definitely be coming back with our daughter and staying here!!! So so glad we got to experience this hotel. The rooms were awesome too and the breakfast was so so good.
Stayed in July 2023
Reviewed: 6 July 2023
Georgi
ArmeniaVery comfortable rooms in this hotel. Very clean and located right in the center. What you need in 5 minutes walk from the hotel. Very good value for money. Breakfast also was perfect.
Stayed in July 2023
Reviewed: 27 June 2023
Hermann
United StatesThe only downside was that 2 of our rooms faced a busy area and drunk people were yelling and laughing loudly until the wee hours. To get expected in a resort town, next time we will just ask for offside rooms
Everything
Stayed in June 2023
Reviewed: 19 June 2023
Anne
United KingdomThe booking
I had a problem - I thought I had booked Thursday and Friday nite 15 and 16th - the hotel or you booked me 16th and 17th So i paid for 2 nites, one of which i paid for and could not use The hôtel was re-opening on the Friday
Stayed in June 2023
Reviewed: 12 April 2023
Edward
United Kingdompillows, but this is a personal thing they just evaporate when you put your head on them. much prefer a firmer pillow.
Location and staff were amazing
Stayed in April 2023
Reviewed: 13 March 2023
Sarah
United Kingdomrooms a bit outdated but that’s fine, part of the charm
location is perfect and staff is super nice!
Stayed in March 2023
Reviewed: 9 March 2023
Adam
AustraliaNothing
Elegant
Stayed in March 2023
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