Bahnhofstrasse 35, 3800 Interlaken, Switzerland
#20 of 59 hotels in Interlaken
Guests' ChoiceBased on 399 hotel reviews
8.4Cleanliness
8.6
Comfort
8.7
Location
9.6
Facilities
8.3
Staff
9.3
Value for money
8.1
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 September 2024
Di
United KingdomThe room is a bit outdated but still clean
Great location for tourist. The front desk staff is very helpful!
Stayed in September 2024
Reviewed: 8 September 2024
Jinn
United KingdomQuite hot during the summer as there was no air conditioning
Great location. Very near to the train and bus station.
Stayed in August 2024
Reviewed: 6 September 2024
Shafiq
Canadaover priced!! rooms are small
great location, friendly staff, rooms are too small, little over priced!!
Stayed in September 2024
Reviewed: 2 September 2024
Basant
Saudi ArabiaNothing
Every thing. Its peacefull facilt with very good restaurant they are offering fresh break fast every morning with lot of food variety. It is neat and clean facility. Restaurents and other shops very close. It is very close to Interlaken main railway station and bus stand.. I enjoyed the station view. Room size very good. Front dest staff and kitchen staff is very cooperatiove. I stayed in hotel for one night and was perfact safe and enjoyable stay. Good room with outside view. In fact if I will come again in this city, I will stay here. Thanks a lot to hotel management and staff.
Stayed in August 2024
Reviewed: 26 August 2024
Rosanjiela
AustraliaNone.
The location is great! It's just across Interlaken West train station. The staff are friendly and accommodating. The room is nice and just enough for my brother and I.
Stayed in August 2024
Reviewed: 16 August 2024
Shilpa
IndiaNo Air conditioner
Location
Stayed in August 2024
Reviewed: 14 August 2024
Ishup
FinlandNothing
Location
Stayed in August 2024
Reviewed: 12 August 2024
Alexander
SwitzerlandQuite costly but similar to other places in Interlaken. It can be some noise from the street as well from neighbors as some of them are leaving quite early (and slamming doors).
Very well located - a train station is just on the other side of street. A number of parking lots is available around if you travel by car. Great breakfast on the terrace. Shops and cafes are nearby. The room is quite comfortable and clean. The hotel team is really great!
Stayed in August 2024
Reviewed: 10 August 2024
Deborah
AustraliaNo air conditioning. It was uncomfortable to sleep even with the windows open and ceiling fan on. Air conditioning is needed for a comfortable sleep in summer
Wonderful location and view
Stayed in August 2024
Reviewed: 7 August 2024
George
OmanThe location is the best thing apart from friendly front office staff.
Stayed in July 2024
Reviewed: 5 August 2024
Maria
AustraliaMaybe some extra fresh fruit (Not cut and mixed)
Friendly and helpful staff. Excellent service. Clean bedroom and excellent location
Stayed in August 2024
Reviewed: 4 August 2024
Sarah
AustraliaAlthough we knew this at the time of booking and finding a hotel that has aircon is rare in Switzerland, we did find the rooms extremely warm. We did have a fan as promised in description and that was very helpful.
Great location. Although room was on the small side it was exactly what we expected and needed. Cleanliness of hotel was great. Staff were extremely helpful, they go above and beyond for your stay to be comfortable. Bed was very comfy.
Stayed in July 2024
Reviewed: 25 July 2024
Luke
AustraliaRooms tired.
Location and staff great.
Stayed in July 2024
Reviewed: 22 July 2024
Shangjun
ChinaPrice is a little expensive No complementary water No coffee machine in room
Breakfast is quite good The hotel location is very good and convenient for transportation. Hotel owner is very kind and nice to provide detailed & good advices for travelers
Stayed in July 2024
Reviewed: 20 July 2024
Mellissa
AustraliaSmall rooms, no air con.
Great location to train station. Breakfast lady and front desk girls were helpful and friendly.
Stayed in June 2024
Reviewed: 8 July 2024
Kevin
CanadaRoom was smallish. Beds were on the firm side. Bathroom space was so-so. Compared to other locations we stayed in Switzerland it didn't offer as good value for money.
Location is excellent, right across the street from West train station and also good for walking to many areas of town. Staff was excellent. Breakfast has good amount of selection. Quiet.
Stayed in July 2024
Reviewed: 7 July 2024
Ajay
IndiaNothing specific
Location and breakfast balcony is very good.
Stayed in April 2024
Reviewed: 2 July 2024
Manish
SingaporeBreakfast too monotonous and very less choices. Stayed 4 nights and got everyday same. Not sure if every hotel has the same cold breakfast issue.
Nice memorable stay. Good location, nice clean rooms. But rooms were bit small.
Stayed in June 2024
Reviewed: 28 June 2024
Susan
United KingdomVery nice breakfast staff, friendly and helpful
Stayed in June 2024
Reviewed: 28 June 2024
Tuomioja
DenmarkNo complaints
Location staff and the fact I booked same evening
Stayed in June 2024
Reviewed: 28 June 2024
Christine
AustraliaComfortable, clean and quiet room in the heart of Interlaken, right opposite Interlaken West train station. Staff were friendly and helpful.
Stayed in June 2024
Reviewed: 22 June 2024
Nancy
EgyptPlease get AC
The location and the view
Stayed in June 2024
Reviewed: 5 June 2024
Trenton
AustraliaThe breakfast lacked variety. In most European hotels baked beans have been offered as a vegan/veg alternative to the standard scrambled eggs and bacon. Sadly not at Hotel Merkur
Location/Staff/Views
Stayed in June 2024
Reviewed: 3 June 2024
Changyang
AustraliaPriscilla at reception was very kind and helpful.
Stayed in May 2024
Teaneck, USA
Strobl, Austria
Hanoi, Vietnam
Carboneras, Spain
Megève, France
Chorefto, Greece
Vrhovine, Croatia
Zalakaros, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content