Moosstrasse 40, 3920 Zermatt, Switzerland
#63 of 464 hotels in Zermatt
Guests' ChoiceBased on 177 hotel reviews
9.2Cleanliness
9.6
Comfort
9.7
Location
8.6
Facilities
9.5
Staff
9.5
Value for money
8.6
Free WiFi
9.3
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End of dialog contentReviewed: 19 June 2024
Bea
SwitzerlandThe entire Matthiol team is clearly so committed and dedicated to providing exceptional service. I appreciated their kindness, but ultimately the quality of the hotel is really high. The restaurant and breakfast are exceptional.
Stayed in June 2024
Reviewed: 17 June 2024
Chong
ChinaNothing.
Wonderful location to see the Matterhorn. The receptionists are all helpful and friendly. Facilities are good too.
Stayed in June 2024
Reviewed: 17 June 2024
Augusto
SpainRestaurant was closed. Only breakfast
Nice location and best service from the staff. Good breakfast and amazing spa
Stayed in May 2024
Reviewed: 12 June 2024
Hjordis
SwitzerlandSwiss hospitality is world renowned for a reason. This, unfortunately, wasn’t it. Good enough, ticked most boxes, but no attempt to go beyond the basics. A hotel with a less-than-ideal location in Zermatt needs to do much better. A shame, really, because we’ve enjoyed visiting the restaurant before and booked the hotel as a result of a pleasant dining experience. Great breakfast, unless you’re lactose intolerant. Not even a single carton of lactose free milk or yogurt. Guests are expected to ask, which, based on the previous day’s less than enthusiastic responses at the front desk, we didn’t bother doing.
Great service by the bar-team and very tasty bar-snacks/bar-food. Excellent massage. Good design.
Stayed in May 2024
Reviewed: 12 June 2024
Elliott
United KingdomNothing
Amazing hotel, great atmosphere and fantastic rooms
Stayed in June 2024
Reviewed: 8 April 2024
Deborah
United StatesNeeded a microwave to heat up leftover dinners. Felt very wasteful and anti-climate to have to throw good food away. Also, would be reasonable to offer tea and coffee all day. Needed instructions for the coffee machine, as it showed an error and we could not fix it.
Breakfast. Bed. Spa. Ski locker. Helpful staff who accommodated my dust allergy. Free shuttle when we arrived. Quiet hotel. Up at the edge of town, but not so far away that we couldn't walk.
Stayed in April 2024
Reviewed: 8 April 2024
Saloni
IndiaNot a bad thing but it is the furtherest property from main village and it’s a good walk to get to the village. Of course, there are buses available but not after 8.30 pm
Loved the hospitality and the vibe of the place. Room was fantastic - had a private steam sauna so one could relax looking at the alps. Very good breakfast spread
Stayed in April 2024
Reviewed: 5 April 2024
Andrew
United StatesVery well designed property, absolutely amazing staff, delicious food for breakfast and dinner, great views of the Matterhorn, very comfortable bed, and very quiet. Great place for light sleepers.
Stayed in April 2024
Reviewed: 29 March 2024
Eva
FranceHotel Matthiol embodies the essence of true hospitality! We felt at ease, taken care of, well regarded and helped with anything we needed! Amazing sense of details, high quality materials, design and equipments. Everything very clean, beautiful and functional. We truly enjoyed every corner of this property.. And the sauna in the room??!! Wow.. Little private fondue houses with the most amazing generous fondue!! Also appreciated the location that's on the more far end but thus gives spaciousness around, total silence and peaceful vibe. Town easily accessible by bus or walk, so no issue at all.. Found what I was looking for a beautiful holiday and more!! Thank you!!
Stayed in March 2024
Reviewed: 28 March 2024
Stephenjs
United KingdomThere is nothing we did not like
Superb staff who where always on hand and always courtesy, friendly day and would do anything to help us. The room was fantastic. Bath at the end of the bed, steamroom and sauna also in the room. We where blown away by the facilities. We will revised in a heartbeat. There is a wellness center which was perfect. We also had massages which was much needed and very relaxing 😌
Stayed in March 2024
Reviewed: 23 March 2024
Katherine
United StatesAll good No complaints
Breakfast and dinner fantastic Service was impeccable- honestly the service was the reason for the incredible rating. From the time it was emailing Julia and Marieka asking about details to the check in with Lucas - amazing service! It made me very comfortable with my daughters allergies
Stayed in March 2024
Reviewed: 23 March 2024
Szamocs
HungaryEverything was perfect!
Stayed in March 2024
Reviewed: 5 March 2024
Raed
Saudi ArabiaNothing
Everything is just amazing
Stayed in March 2024
Reviewed: 3 March 2024
Sarah
United KingdomIf you want to go into town at night it is quite a long walk uphill back or a taxi
Quiet serene location immaculate presentation
Stayed in March 2024
Reviewed: 28 February 2024
Matthew
United KingdomAn outstanding experience in every way, location , view, amazing staff and attention to detail in every aspect of our stay. The owners are lovely and friendly and this is reflected in their staff. A perfect holiday
Stayed in December 2023
Reviewed: 28 February 2024
Bela
Hungarygreat buffe
Stayed in February 2024
Reviewed: 22 February 2024
Richard
SwitzerlandThe first room we booked had a cellar like feeling due to small and high side windows. Needed to upgrade to have a nice room
Steam shower in the room Extremely friendly staff overall.
Stayed in February 2024
Reviewed: 12 February 2024
Abbey
AustraliaWe could not fault our stay at the Matthiol! We stayed for a week for our winter Honeymoon and to ski, and it was absolutely perfect! The rooms are beautifully appointed and spacious. The views are gorgeous and the location is just a short walk from one of the free bus stops. The breakfast buffet was THE BEST we have ever had, and the restaurant, Filet et Fils, was brilliant (the fondue huts were also a delicious and cool experience). The staff and service were absolute stand-outs. They were so helpful, providing recommendations and helping to coordinate ski hire etc. We will definitely come back next time we're in Zermatt, and we can't wait to stay again. Thank you to the Matthiol for making our Honeymoon so special!
Stayed in February 2024
Reviewed: 8 February 2024
Stephen
SwitzerlandNothing.
Room was nice. Spa lovely. A very good selection at breakfast buffet and great staff on reception (helpful, nothing too much trouble, very responsive).
Stayed in February 2024
Reviewed: 6 February 2024
Veronika
United KingdomIt is quite pricey but thats just zermatt it seems. The food was very nice, but quite expensive. 1. Room service is an additional charge, and they got our order wrong so my partner had to watch me finish my food while they fix his one, and we were not compensated for having to wait additional time. 2. The bed had 2 singe duvets instead of 1 double, which was a bit uncomfortable, so we didn’t have good night sleep.
We loved our room facilities. We had the Spa Room and it was very nice and clean. The staff are really friendly and so helpful. 1. Free pick up from and to Zermatt station. 2. Helped me to arrange a surprise for my boyfriend’s birthday. They decorated the room, I asked them to give me nice cake places, so I ordered the birthday cake and they picked it up for me. It was amazing. 3. They helped me to book ski equipment and gave me list with restaurants in the area. 4. The food was so good. We had dinner at the restaurant and it was delicious. 5. Rooms super clean and tidy. 6. Great views and privacy.
Stayed in February 2024
Reviewed: 2 February 2024
Ro
SwitzerlandDecoration and the location is quiet woth beatiful views
Stayed in January 2024
Reviewed: 23 January 2024
Hicks
United StatesPHENOMENAL STAY. Everyone was incredibly welcoming, food was delicious, massage was perfection and our room was exceptional!!
Stayed in January 2024
Reviewed: 23 January 2024
Kenneth
United KingdomRoom lights were difficult to get to work properly. Be sure to get a training session on them when you arrive!
View from our room of the Matterhorn was amasing. Excellent service. Spa was well laid out, very clean and had outdoor hot tub, sauna, steam room, rocking beds, showers.
Stayed in January 2024
Reviewed: 8 January 2024
Kimberly
SingaporeNil
The hotel staff were exceptionally hospitable, warm and friendly. The room was extremely pristine, clean and comfortable, and has a rustic Swiss cottage charm to it.
Stayed in January 2024
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