It was a great experience. We had only good points. perhaps one small issue is that through the glass door of the bathroom quote some morning light entered which woke us up.

Excellent and very helpful staff. Our request for a harder pollow was immediately accomodated. Sauna wellness complex was very pleasant after a long walking day. We also loved the location, at the outskirts of the village with great views and close to the cable carts.... Oh yes and an excellent coffee machine in the room...

Stayed in September 2024

Everything is perfect about this hotel. The staff is extremely friendly and attentive. They take every effort to make your stay comfortable and luxurious. The food (breakfast buffet and a la carte) is made with noticeably high quality ingredients and cooked to perfection. They are happy to take extra effort to customize it for your needs. The rooms are very elegant and thoughtfully designed. Location is great, with many hiking trails starting from nearby. It's slightly away from Zermatt but with a free pickup and dropoff.

Stayed in September 2024

Best place to stay in Zermatt

Stayed in July 2024

No dinner service on a Tuesday

Very quiet and charming

Stayed in August 2024

The staff is super friendly

Stayed in August 2024

Breakfast is very good,and have fun with surrounding mountain view

Stayed in August 2024

Picture perfect! Staff were incredible. Great breakfast. Beautiful room. Loved our stay here!

Stayed in July 2024

Made to order eggs at breakfast was great. Wellness centre is nice and the in-room Sauna & steam shower are a fun touch.

Stayed in July 2024

Hard to get in and out of downtown (hilly, esp after hiking …sore). Zermatt is a mob scene (this was summer), so busy streets even though “car free”- it’s full of little electric vans ferrying people to and from hotels.

Great small hotel, in nice edge of village location. Near to hiking trails. Nice to have a hot tub at end of day. Nice little balcony in the room. They can pick you up with luggage. Friendly, helpful staff

Stayed in July 2024

Sauna & steam in the room. Comfy and private room. Nice view (directly see the top of matterhorn). Nice guy in the resto.

Stayed in June 2024

Nothing. Everything was perfect.

The hotel was amazing from all aspects - from the amazing, well equipped, high-standards room facilities, to the rich breakfast, the spa, and the extra ordinary nice and helpful hotel staff. We would definetly come back.

Stayed in June 2024

Unforgettable Stay at an Amazing Hotel! Introduction: From the moment I arrived at Matthiol Boutique Hotel, I was impressed by the level of service and the beauty of the surroundings. This hotel exceeded all my expectations and deserves the highest rating. Location: The hotel is situated in the picturesque village of Zermatt, which is a gem in itself. With incredible views of the Matterhorn and a convenient location right at the start of many hiking trails, it’s the perfect place for nature lovers and active holiday enthusiasts. Service: The hotel staff were incredibly friendly and professional, resolving any issues from everyday living and accommodation to organizing leisure activities in the town and conveniences in the mountains. The reception staff were particularly experienced and always ready to help with reservations and finding the right shops. Dining: The breakfast at the hotel was delightful, and the waiter ensured everything was top-notch. The outstanding room service allows you to order dinner from the restaurant downstairs, and every dish was simply masterpieces. The meat was divine, the signature cheesecake, and the high-quality drinks – special thanks to the bartender. Rooms: My spacious room was equipped with everything necessary for a luxurious rest after daily activities: a huge soft bed, a bath with views, a sauna, and a hammam right in the room, and a balcony with stunning views of the Matterhorn. This place is designed for true relaxation and rejuvenation. Facilities and Amenities: The hotel offers a wide range of services, including a spa, pool, and fitness center. Although I did not use them, their presence underscores the high quality of service and the care for guests. Surroundings: The views in the village and the surrounding mountains are breathtaking! You can hike for a whole week and not cover all the trails. It’s the perfect place for those who want to relax in the fresh air and improve their health with active walks.

Stayed in July 2024

The restaurant for dinner was very pricy and had limited vegetarian options so we opted out however it looked very nice. No instructions in the room for the coffee machine however we figured it out with you tube! No herbal tea bags or decaf in the room for those that don’t want caffeine in the afternoon or evening. Although I’ve no doubt if we’d been bold enough to ask this would have been provided. Flat pillows but this is personal choice and no different to any hotel we’ve stayed in in the alps so no criticism

Very clean and modern. Excellent quality breakfast. The private sauna and steam bath was a great bonus after long hikes. The staff were all friendly, helpful and professional. Great location for starting hikes although about a mile to the centre of town. However this made it a much more peaceful location and the walk into town was nothing after a long hike in the alps!

Stayed in June 2024

The entire Matthiol team is clearly so committed and dedicated to providing exceptional service. I appreciated their kindness, but ultimately the quality of the hotel is really high. The restaurant and breakfast are exceptional.

Stayed in June 2024

Nothing.

Wonderful location to see the Matterhorn. The receptionists are all helpful and friendly. Facilities are good too.

Stayed in June 2024

Restaurant was closed. Only breakfast

Nice location and best service from the staff. Good breakfast and amazing spa

Stayed in May 2024

Swiss hospitality is world renowned for a reason. This, unfortunately, wasn’t it. Good enough, ticked most boxes, but no attempt to go beyond the basics. A hotel with a less-than-ideal location in Zermatt needs to do much better. A shame, really, because we’ve enjoyed visiting the restaurant before and booked the hotel as a result of a pleasant dining experience. Great breakfast, unless you’re lactose intolerant. Not even a single carton of lactose free milk or yogurt. Guests are expected to ask, which, based on the previous day’s less than enthusiastic responses at the front desk, we didn’t bother doing.

Great service by the bar-team and very tasty bar-snacks/bar-food. Excellent massage. Good design.

Stayed in May 2024

Nothing

Amazing hotel, great atmosphere and fantastic rooms

Stayed in June 2024

Needed a microwave to heat up leftover dinners. Felt very wasteful and anti-climate to have to throw good food away. Also, would be reasonable to offer tea and coffee all day. Needed instructions for the coffee machine, as it showed an error and we could not fix it.

Breakfast. Bed. Spa. Ski locker. Helpful staff who accommodated my dust allergy. Free shuttle when we arrived. Quiet hotel. Up at the edge of town, but not so far away that we couldn't walk.

Stayed in April 2024

Not a bad thing but it is the furtherest property from main village and it’s a good walk to get to the village. Of course, there are buses available but not after 8.30 pm

Loved the hospitality and the vibe of the place. Room was fantastic - had a private steam sauna so one could relax looking at the alps. Very good breakfast spread

Stayed in April 2024

Very well designed property, absolutely amazing staff, delicious food for breakfast and dinner, great views of the Matterhorn, very comfortable bed, and very quiet. Great place for light sleepers.

Stayed in April 2024

Hotel Matthiol embodies the essence of true hospitality! We felt at ease, taken care of, well regarded and helped with anything we needed! Amazing sense of details, high quality materials, design and equipments. Everything very clean, beautiful and functional. We truly enjoyed every corner of this property.. And the sauna in the room??!! Wow.. Little private fondue houses with the most amazing generous fondue!! Also appreciated the location that's on the more far end but thus gives spaciousness around, total silence and peaceful vibe. Town easily accessible by bus or walk, so no issue at all.. Found what I was looking for a beautiful holiday and more!! Thank you!!

Stayed in March 2024

There is nothing we did not like

Superb staff who where always on hand and always courtesy, friendly day and would do anything to help us. The room was fantastic. Bath at the end of the bed, steamroom and sauna also in the room. We where blown away by the facilities. We will revised in a heartbeat. There is a wellness center which was perfect. We also had massages which was much needed and very relaxing 😌

Stayed in March 2024

All good No complaints

Breakfast and dinner fantastic Service was impeccable- honestly the service was the reason for the incredible rating. From the time it was emailing Julia and Marieka asking about details to the check in with Lucas - amazing service! It made me very comfortable with my daughters allergies

Stayed in March 2024