Englischer Viertel 11, 3920 Zermatt, Switzerland
#53 of 475 hotels in Zermatt
Guests' ChoiceBased on 307 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.5
Staff
9.4
Value for money
8.6
Free WiFi
9.0
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End of dialog contentReviewed: 25 September 2024
Andy
Switzerlandnot applicable
Very friendly staff. The location is brilliant, as it is in the center, but still quiet and close to the cable cars and trains.
Stayed in August 2024
Reviewed: 23 September 2024
Angela
AustraliaThere was nothing we didn't like.
The staff were wonderful, the eas of booking in as we were early so we just stored our bags , went exploring and returned to get checked in. The hotel was in a great spot, and it was a great room.
Stayed in September 2024
Reviewed: 20 September 2024
Jennifer
United StatesA recommendation would be to add a small refrigerator to the room, but would happily return there again!
Gorgeous and charming exterior. Beautiful lodge like interior, very well kept and high end. Robes and slippers a classy touch in the room. Loved the balcony and proximity to main street of Zermatt!
Stayed in September 2024
Reviewed: 20 September 2024
Lori
United StatesThat I didn’t stay longer.
It had so much to offer and was an amazingly nice place to stay. So many wonderful smells everywhere.
Stayed in September 2024
Reviewed: 20 September 2024
Wai
MalaysiaWonderful stay! Good spread and yummy breakfast. Location is wonderful and the room is amazing. Comfy bed and everything is so good for our stay. The staff is amazing and cater well got our needs. Recommended!! Thanks for everything.
Stayed in September 2024
Reviewed: 20 September 2024
Marilaura
Costa RicaThis hotel is just perfect. The room was super cozy and clean, the flowers in the balconies were beautiful, delicious breakfast, great view of the Matterhorn, great location, but more than that the staff was amazing and super friendly! All of them, specially Fernando.
Stayed in September 2024
Reviewed: 19 September 2024
Leo
SingaporeNice hotel in excellent location.
Stayed in September 2024
Reviewed: 16 September 2024
David
United KingdomLittle
Lots
Stayed in September 2024
Reviewed: 11 September 2024
Robyn
CanadaUnable to have dinner at the property and not able to access ice, water or the spa after the staff left for the day.
The rooms were beautiful and the staff was very friendly
Stayed in September 2024
Reviewed: 11 September 2024
John
AustraliaVery good.
Stayed in August 2024
Reviewed: 10 September 2024
Becky
United StatesI wish they had fans but it wasn’t a huge deal.
Everything was perfect. The rooms are absolutely quiet as can be, clean and comfortable. The staff couldn’t have been more accommodating and anxious to please. We loved this place!!
Stayed in September 2024
Reviewed: 9 September 2024
Boaz
IsraelNo AC and no windows. Only door to balcony, which I didn't want to leave open during the night.
Location
Stayed in September 2024
Reviewed: 7 September 2024
Helen
United KingdomNothing
Beautiful decor, sustainable, eco Friendly staff Super spa area Good breakfast
Stayed in September 2024
Reviewed: 6 September 2024
Simon
United KingdomNothing
Clean very contemporary, friendly staff. All helpful and understanding highly recommended but when I wish to stay again please.
Stayed in September 2024
Reviewed: 2 September 2024
Rupel
United StatesGreat location, very welcoming staff and good sized clean & comfortable rooms.
Stayed in August 2024
Reviewed: 31 August 2024
Tomáš
SlovakiaEverything was perfect
Great staff, big and comfortable room, good breakfast...
Stayed in August 2024
Reviewed: 30 August 2024
Glenn
United KingdomLocation,facilities,staff.
Stayed in August 2024
Reviewed: 29 August 2024
Bruce
United StatesNothing
Beautiful, clean and quiet location in center of town. Excellent service. Great view of the Matterhorn
Stayed in August 2024
Reviewed: 29 August 2024
Mrmatija
CroatiaEverything was excellent.
Stayed in August 2024
Reviewed: 24 August 2024
Anthony
AustraliaLovely boutique hotel in quiet, central location. Hotel was well appointed, clean and well decorated.
Stayed in August 2024
Reviewed: 22 August 2024
Tin
Hong KongNone
Friendly staff, comfortable environment
Stayed in August 2024
Reviewed: 19 August 2024
Giuseppe
ItalyWe liked the location, the staff is very friendly, the SPA is good. The problem in Zermatt is the “one day” over tourism and consequently all the experiences are limited.
Stayed in August 2024
Reviewed: 12 August 2024
Eva
United KingdomGreat location Very good quality
Stayed in August 2024
Reviewed: 12 August 2024
Christina
United StatesNothing!!
My husband and I travel a lot abroad with our two children (ages 8 and 10) and we both agreed that Matterhorn Lodge is in our top stays of all time in terms of hitting each mark out of the park - location was absolutely perfect, it was the largest and best laid out room for a family we have had in Europe. The children loved having their own beds rather than sharing a pull out sofa, and we loved having the kitchen and our own bedroom with balcony. The staff was friendly and kind and helpful with planning activities. The breakfast was fantastic, and the spa after a long day of hiking was the cherry on top! We absolutely loved our stay here and want to go back and experience it during ski season, as it was set up nicely for skiers as well.
Stayed in August 2024
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