Englischer Viertel 11, 3920 Zermatt, Switzerland
#48 of 465 hotels in Zermatt
Guests' ChoiceBased on 264 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.5
Staff
9.4
Value for money
8.6
Free WiFi
9.2
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End of dialog contentReviewed: 23 June 2024
Cindy
United StatesThat it was not a full service hotel, no lunch or dinner options and the bar closed at 6pm.
I liked the location, the breakfast was very good.
Stayed in June 2024
Reviewed: 19 June 2024
Joanna
SingaporeIt's a matter of personal preference, but we didn't particularly enjoy the open-plan layout of the bathroom.
We absolutely loved our stay at Matterhorn Lodge. The location is perfect, just a short stroll from the train station and very close to the bustling shopping street and a variety of restaurants. Our room was spacious and beautifully decorated. It managed to blend modern amenities with a charming rustic feel. The service was exceptional; every staff member was caring and attentive. Matterhorn Lodge truly felt like a home away from home, and we will definitely be returning.
Stayed in June 2024
Reviewed: 14 June 2024
Ben
United StatesLocation, staff, food and overall great experience
Stayed in June 2024
Reviewed: 12 June 2024
Andrew
United KingdomThe whole experience was superb. Well done and thank you to all of the team.
Stayed in June 2024
Reviewed: 11 June 2024
Charlotte
United KingdomToo hot. Didn’t realise that the balcony was shared with the next room. Bathroom lights were faulty.
Very quiet, stunning view of the Matterhorn from our balcony. Extremely friendly staff and management. Clean & environmentally sustainable :-)
Stayed in June 2024
Reviewed: 22 April 2024
Sarunyawat
ThailandThe most wonderful accommodation in our 5 nights trip in Switzerland
Stayed in April 2024
Reviewed: 21 April 2024
Deborah
IndonesiaNothing
The staff is very friendly, beautiful room and nice facilities. We got free upgrade to chalet and it was very beautiful.
Stayed in April 2024
Reviewed: 21 April 2024
Shalon
United StatesNothing
The location was amazing. Exceptional views of the Matterhorn. It was a short distance from the train station as well. The staff was very welcoming and friendly. The rooms were and had wonderful views. The breakfast was delicious.
Stayed in April 2024
Reviewed: 17 April 2024
Adarsh
IndiaOur room didn’t have a view of the Matterhorn unfortunately.
Very modern, cozy, clean and comfortable. Great amenities in the room. Staff was very nice and helpful.
Stayed in April 2024
Reviewed: 8 April 2024
Barghash
United StatesExceptional decor, design, location, food and amazing hospitality.
Stayed in April 2024
Reviewed: 1 April 2024
Roger
Switzerlandopen bathroom - meaning each time one of us went to the toilette, the other was awake as well
Location, nice and cozy hotel
Stayed in April 2024
Reviewed: 21 March 2024
Darren
United KingdomWe didn't like having to go home!
This is one of the best hotels we have had the pleasure of staying in. We were expecting high standards being in Switzerland and we were not disappointed in any way, in fact the standards exceeded expectations. The first impressions were so good, the hotel oozes warmth and welcome and the host greeted us within moments of arrival and made us feel very welcome, like a family would. We were encouraged to contact reception for anything that we needed or wasn't as we would like.... we never needed to make a call. The interior decor was perfectly balanced for the location and everything was spotlessly clean. The room was warm, bed comfortable, and bathroom beautiful - we even had the most amazing view of the Matterhorn!. The quality flowed everywhere with Villeroy & Boch products clearly very popular. Breakfast was a repeat of all the above, excellent choice, excellent setting, and excellent service. Finally, on the note of overall service, we really cannot say a bad word about any member of staff. They work like one big happy family, it was such a pleasure to watch, and be looked after by a happy, competent and confident team.
Stayed in March 2024
Reviewed: 20 March 2024
Stephanie
AustraliaBreakfast. Was included and.each morning we.were greeted by the friendly and accommodating staff. There was a wide variety in the buffettb Breakfast selection and freshly cooked eggs to our liking too.
Stayed in March 2024
Reviewed: 11 March 2024
Therese
United StatesN/a
Location and charm of hotel. Staff was very friendly and helpful.
Stayed in March 2024
Reviewed: 11 March 2024
Samuel
United StatesTransportation provided to and from the lifts would make the stay even better.
Excellent family run hotel in the heart of Zermatt. The staff was friendly, helpful, and always available. The spa was sparkling clean and a great way to relax after skiing. The breakfast was delicious.
Stayed in March 2024
Reviewed: 10 March 2024
Shelley
AustraliaThe bed was very hard, only one large pillow which was also hard, there was also no mini bar fridge in the room to store drinks or snack.
Staff were great very friendly, picked us up from the train station. Walking distance to everything. They offer a quick turnaround laundry service. We went to see some heat sights and relax and this is what we did. The views are amazing
Stayed in March 2024
Reviewed: 25 February 2024
Khalid
United Arab EmiratesLocation, staff and cleanliness
Booking.com
Stayed in February 2024
Reviewed: 8 February 2024
Faouzia
United Kingdomvery nice hotel we got an upgrade to the suite wich was lovely looking forward to come back
Stayed in February 2024
Reviewed: 5 February 2024
Peter
AustraliaGreat location - easy walk to main street and very close to ski bus shuttle. Nice rooms, very friendly staff
Stayed in February 2024
Reviewed: 4 February 2024
Kerrilee
AustraliaLovely breakfast with beautiful fresh produce.Staff very friendly and helpful
Stayed in January 2024
Reviewed: 1 February 2024
Jerry
United KingdomN/A
No, coz I've loved EVERYTHNIG and ANYTHING, I love Zermatt and Matterhorn Lodge Hotel, its staff and food in a morning and so on and so on, Please consider my rating 100 out of 100 points per item. This hotel deserve the TOP RATING as the staff as well as their support and assistance is just OUT OF THE MOON, totally PRO and superior place like this deserve a AWARD!!!
Stayed in January 2024
Reviewed: 30 January 2024
Margaret
AustraliaBreakfast choices and bar was rarely open.
Location excellent, Breakfast could have had more hot choices
Stayed in January 2024
Reviewed: 11 January 2024
Atef
Saudi Arabia*Staff need to be more friendly (misarrangement with booking.com, myself and hotel) who when in final for sure the hotel (smile face). *Limited breakfast options *Limited TV channel *Bathroom with no door *nothing to do after 5:00 pm
*Room size / bed small but comfortable *Coffee, Tea machine available *Room view is perfect *Very quiet
Stayed in January 2024
Reviewed: 7 January 2024
Baris
Turkeythe bathroom part of the room needs to be separated from the sleeping part.
excellent getaway spot. a cozy boutique hotel with friendly staff.
Stayed in December 2023
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