Wonderful experiece!

Stayed in September 2024

the staffs were so nice and kind

Stayed in September 2024

There’s absolutely nothing negative about the hotel

One of the best hotels I’ve stayed it with the most efficient and hospitable staff . Anything required was immediately given and the staff went above and beyond to make our stay as comfortable and happy as possible . Would definitely go back and stay there .

Stayed in August 2024

nothing ...all is very very very good

very very very good

Stayed in August 2024

Breakfast presentation

Design of the room

Stayed in August 2024

-

everything in my stay at this hotel was amazing, i would say best hotel in switzerland. breakfast was amazing, staff were very friendly and helpful, location was good, i would definitely come back soon.

Stayed in August 2024

The location, food and staff were all exceptional. It was lovely being able to walk around near Lake Lucerne every day. The train station was around 10-15 mins walk away. The staff were so helpful and friendly and ensured my birthday was one to remember and the food was delicious at breakfast as well as dinner time. We dined at the Colonade on the first night and it was an amazing culinary experience.

Stayed in June 2024

Nothing really

Restaurants provided an excellent menu and service. Breakfast was wonderful and great locations. Staff very attentive and polite and friendly.

Stayed in July 2024

Location and the staffs are so helpful and friendly

Stayed in June 2024

The wellness area was very nice. However it was very noisy when we used it. Some hotel guests were using mobile phones making loud phone calls. The hotel might want to enforce quiet rules for the relaxation area.

Lovely location on the lake. Well appointed room and extremely large bed. Staff were very helpful especially the concierge. We didn’t try all the restaurants but the food was generally very good. We used the gym a couple of times as well as the spa area. Valet parking that you pay for was very efficient. We were impressed with the cleanliness of the whole place in particular the gym and spa.

Stayed in June 2024

If it had a pool it would be perfect.

Perfect location, amazing views. Very attentive staff. Breakfast excellent.

Stayed in June 2024

The quality and luxury of the hotel and the extraordinary staff that goes to great lengths to make you comfortable

Stayed in May 2024

No food option for vegetarian and breakfast fast is not worth 50ch

Excellent hotel and great location

Stayed in May 2024

There are not many types of breakfast. And because they have group tourists, it feels that there are not enough people at breakfast time, and the ordering process is also very slow and wrong.

The location and decoration style are very good.

Stayed in April 2024

Nothing

Before stating what made our stay special I would like to give my thanks to the whole mandarin oreintal family of staff including Mr.Robin who went above and beyond to make our stay as fabulous as it could be and now to the main points - early check in was appreciated - the staff were professional - service was excellent - the hotel is Grand in every way - incredible room with incredible lake view - the amount of free water bottles in the room is beyond generous - luxury is felt in every corner inside the hotel - cleanliness of the room was undeniably top notch - the room dine in food was delicious - located at the best side of town - valet service was very good - iron and iron board were appreciated by my significant other - a prayer mat and Quran are a pleasant surprise If by chance you were planning a trip to Lucerne this hotel is the best option hands down definitely sad to leave early and I hope to stay longer in the future

Stayed in April 2024

Room size was small

Stayed in April 2024

Really Enjoyed my stay. Loved everything from location, facilities, rooms, view and even the staff were extremely friendly and helpful. Highly recommended.

Stayed in March 2024

Very Clean

Stayed in January 2024

If the hotel had a pool it would be absolutely perfect.

The hotel is located right on the bank of Lake Lucerne with lovely views of the lake and surrounding mountains. The staff is incredibly attentive and immediately helpful. Breakfast is copious and of the highest quality.

Stayed in December 2023

Nothing to complain

All on top level . Recommend 1000%

Stayed in November 2023

excellent service! I would like to highlight Tiago who is an excellent professional and one of the best concierge that I have met . He was fantastic with us!!

Stayed in November 2023

Nothing , this hotel is spectacular

Excellent

Stayed in October 2023

Nothings

everything was Awesome

Stayed in September 2023

My one gripe was that there was a very limited range of food options.

The location was amazing, right on the Lake. The standard of the hotel was beyond anything I have seen, I couldn't fault it.

Stayed in September 2023