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Reviews of Hotel Müller - mountain lodge 3 stars

Via Maistra 202, 7504 Pontresina, Switzerland

#14 of 50 hotels in Pontresina

Guests' Choice

Review score

Based on 71 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    9.4

  • Facilities

    8.9

  • Staff

    9.3

  • Value for money

    8.6

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 23 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The curtains don't fully cover the windows and don't block out the light (something that should be easy enough to fix!). In my room, there was also an issue with some of the lamps, which made a strange humming noise and suddenly turned on in the middle of one night.

    Lovely, boutique-style little hotel along the main road, in easy reach of great restaurants as well as the train station. Wonderful, simple design of the rooms, with lots of wood. I stayed in a small double room, which was spacious enough for a few days and even featured a Nespresso coffee machine. Generally good attention to details and design (e.g., the elevator). The spa in the basement reflects the hotel's overall style: small, but beautifully designed (with columns, wooden floor, and white ceiling) and featuring everything that's needed (sauna, whirlpool, and steam room). Quiet and peaceful, overall.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Very comfortable, clean rooms, was nice to have a coffee machine in the room

    Stayed in March 2024

  • Reviewed: 1 January 2024

    10
    Highly recommend this hotel!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Breakfast could be a little bit various, but this is just a small problem. Would love to stay an extra day. :)

    Everything was perfect. big room, stunning views, also not very far from St.Moritz. Highly recommend this place. We will come for sure again there.

    Stayed in December 2023

  • Reviewed: 19 December 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Very good sentences

    Stayed in November 2023

  • Reviewed: 18 December 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Comfortable, clean rooms, dinner was very good. Nice staff.

    Stayed in December 2023

  • Reviewed: 19 November 2023

    8.0
    Comfy stay for a short break , could have been for a lo ger stay as well
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    - , all was fine

    Very comfortable, good beds, extremely friendly landlord, nicely renovated, cool bar and winter garden

    Stayed in November 2023

  • Reviewed: 7 November 2023

    10
    Friendly atmosphere
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    I stayed for one night, a stopover in Alps on longer distance trip. Friendly and welcoming staff at the reception and restaurant, nice atmosphere, comfort room, bed and blanket, complimentary house water and chocolates, lovely breakfast, easy parking, possibility to cancel (as my travel was uncertain).

    Stayed in November 2023

  • Reviewed: 28 October 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    I wish the steam room was nicer. It smelled a bit like bad drains.

    This was a clean and peaceful spot. The room felt very serene, the bed was comfortable, I liked the mountain view from the living room of my suite. Though I started off in a more luxurious hotel, which closed for the season, then ended my visit to Pontresina here, my room here was honestly more comfortable than the luxury hotel. The other overall hotel amenities weren't as great- the spa was just a small sauna and steam, broken hot tub. But the public spa is right nearby, and you can get a day pass to several of the more luxurious hotel spas, which are only a short walk away. So instead of paying a fortune for a spa/hotel, consider staying in this peaceful gem and buying day passes elsewhere.

    Stayed in October 2023

  • Reviewed: 5 August 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Everything was perfect, super nice room even though it was "just" a single room. Excellent restaurant.

    Stayed in July 2023

  • Reviewed: 7 July 2023

    9.0
    Super location. Lots of extras (Bergbahn tickets, welcome drink, free parking). A great stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Service was slow in the bar area. Staff were setting up table service for the next meal when we were still eating both at dinner and breakfast which was not very relaxing.

    Great location in the centre of town. Very good restaurant, although some portions were very small. Friendly staff. Complimentary pass for the Bergbahn was great (summer stay) and offering a welcome drink is a very nice touch. Complimentary parking is a real bonus if you can get a spot. Would definitely stay here again.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    9.0
    Crisp Swiss hospitality with contemporary vibe.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    If anything, the mini-bar prices were a little on the (to-be-expected) steep side.

    As should be expected of accommodation in this price-bracket. Ticked all the boxes. The property also provides a shuttle service to/from the station. Do arrange it beforehand. This is Switserland after all. Things need to be arranged or they don't exist :) Breakfast was included and exactly what one would expect to see. Loved the 'dunk your egg to your favourite boiled state' water-bath contraption they have.

    Stayed in June 2023

  • Reviewed: 22 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very friendly staff fluent in multiple languages. Room was nice - comfy and clean. Breakfast has everything you could want, and the restaurant is very nice too. They even offer to take you to/from the train station by car despite it being only a 10 minute walk (although up a very steep hill). Great value for money!

    Stayed in June 2023

  • Reviewed: 8 May 2023

    9.0
    Superb
    • Business trip
    • Couple
    • Small Double Room
    • Stayed 1 night

    Great place to stay in the mountains and enjoy walks, skiing and great restaurants. Access to all the central points of interest. and ski resorts.

    Stayed in March 2023

  • Reviewed: 9 March 2023

    9.0
    Our stay at the hotel was outstanding and we will definitely try to visit again.
    • Leisure trip
    • Group
    • Single Room
    • Stayed 5 nights

    The ski room was separate from the room where the ski boots were stored, this was a bit inconvenient. Also, it would be nice to have a ski boot warmer/dryer so that the boots do not remain damp.

    The location of the hotel is very convenient to both the bus and train. The hotel was near to small shops, bars and restaurants which was important for our group. The Sleep&Ski option was excellent value for money. The availability of a driver who took some of our group to the train station was very nice to have. The TV channel selection was outstanding. The Nespresso coffee machines in each room was a real bonus. Finally, the beds were super comfortable.

    Stayed in March 2023

  • Reviewed: 16 January 2023

    10
    wonderfull
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    nothing to complain

    everything

    Stayed in November 2022

  • Reviewed: 15 December 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not much not to like. Perhaps the hotel could consider getting rid of minibar fridges to be more environmentally friendly?

    A pretty little hotel in a great location and quiet village. Traditional on the outside and simple style on the inside. The bed was large and comfortable and the shower was good and hot after a cold day on the mountain. Good facilities - ample storage, sauna, coffee-making, excellent breakfast. All of the staff were very friendly and helpful.

    Stayed in December 2022

  • Reviewed: 26 November 2022

    9.0
    Fantastic stay in the very low season
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    While the hotel in itself seemed very quiet, the rooms on the street side do get a bit of street noise. I was awakened by the snow ploughs quite early in the morning. There is a Nespresso coffee maker (with four complimentary capsules) in the rooms, but no kettle or tea maker.

    My stay at Hotel Müller was exceptional. I was very impressed by the nice room (my single room was upgraded to a double room, which was nice) and the nice staff. The location is great, the Surovas train stop is just a short walk and much closer than the main Pontresina train station. Breakfast was served until 10:30 AM. It was a nice buffet with very attentive staff, even though I was almost the only guest. In the evenings, the sauna and steam bath were open (and almost always empty during my stay in the very low season in November). The hotel's restaurant was also great, traditional Engadine style. I was also very positively surprised to get a free public transport pass for the duration of my stay ("ÖV inklusive Winter").

    Stayed in November 2022

  • Reviewed: 1 November 2022

    8.0
    A pleasant stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Too noisy from the corridor of the hotel at night and in the early morning, even dog barking close to the middle of the night.

    Good breakfast, nice surrounding.

    Stayed in October 2022

  • Reviewed: 25 October 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It was a little too warm in the room, even with the heat turned all the way down.

    Excellent value! Felt very luxurious for the cost. Great location, friendly staff. I would definitely recommend, and would stay here again!

    Stayed in October 2022

  • Reviewed: 23 September 2022

    10
    Great place for a getaway in the mountains. Clean room friendly staff and awesome breakfast!
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    The room was modern and clean, ample space in the bathroom and closets to store your things for a few days getaway. Dining room and breakfast space tastefully decorated.

    Stayed in September 2022

  • Reviewed: 19 September 2022

    10
    Exposed beams and thoughtful renovation made for lodging unlike just another hotel room!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    renovated 400 year old home in the heart of town. unique lodging

    Stayed in September 2022

  • Reviewed: 10 September 2022

    10
    Clean, modern and friendly. A lovely mountain escape ☺️
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Very modern rooms, spacious and clean; the staff were friendly and welcoming. The hotel is also dog friendly, and one of the reasons we chose to stay here. We had dinner at the restaurant one evening - the food and service were exceptional!

    Stayed in August 2022

  • Reviewed: 25 August 2022

    9.0
    Wonderful location with easy access.
    • Business trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Great location in the center of town. Easy access to the bus and train station.

    Stayed in August 2022

  • Reviewed: 9 August 2022

    9.0
    Good hotel
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    —-

    Good quality prize relation

    Stayed in August 2022

Showing 1 – 25

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