Löwenstrasse 12, 6005 Luzern, Switzerland
#16 of 67 Holiday rentals in Luzern
Guests' ChoiceBased on 56 apartment reviews
9.0Cleanliness
9.3
Comfort
9.4
Location
9.3
Facilities
9.1
Staff
9.2
Value for money
8.2
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 6 June 2024
Janalee
United StatesThe only down side of this place was the fact that there was only one toilet which made things a bit tricky for a family of 5 people. Other than that it was perfect! We would definitely stay here again.
The apartment was super clean and cute. The location was amazing! Right in the center of Lucerne and close to everything. We walked from the train station to the apartment with our luggage and it was very easy.
Stayed in May 2024
Reviewed: 6 June 2024
Camilla
United KingdomThe dishwasher could be improved as the top drawer falls out. It would be useful to have a basket or other container on the shower rail or wall to put bottles of products down - there is nowhere obvious for these items other than on the floor which isn’t great
Great location right in city centre. Clean and spacious apartment with three double beds. Works well for travelling with friends
Stayed in June 2024
Reviewed: 30 May 2024
Angus
AustraliaNothing I didn't like.
This place is fantastic. It is a large apartment that is well suited to couples or a family. Well located but quiet inside. Check in experience was very easy. Would definitely stay here again.
Stayed in May 2024
Reviewed: 26 May 2024
Rosanna
United StatesWe thought that 2 bathrooms meant 2 toilets.
Extremely clean! Easy check in process! James was very prompt and professional with his responses
Stayed in May 2024
Reviewed: 23 April 2024
Deanne
AustraliaNothing
Apartment is spacious, walking distance to most attractions & train station. Kitchen fully equipped. Even power adaptor was provided. James, the "butler" 's service was exceptional, all queries emailed are answered within a few minutes
Stayed in April 2024
Reviewed: 17 April 2024
Orhan
SingaporeCheckin process including id upload and face scan must be highlighted in policies and be easily visible before booking. Everything is managed well but people need to know this process upfront.
Central location within easy walk to most attractions, cafes. restaurants. Clean. Lift access. Very roomy, can accomodate 6. Very responsive host. Air condition available (2), would definitely need in warm weather as room is on top floor.
Stayed in April 2024
Reviewed: 4 March 2024
Colin
SingaporeMaybe a curtain for shower screen, seems easy to splash water out
Apartment was spacious and kitchen facilities were great for cooking. TV to connect prime YouTube and Netflix was definitely the factor for this stay, kept us entertained for the night
Stayed in February 2024
Reviewed: 1 March 2024
Connor
IrelandAlthough it was a bit pricier than other apartments we've stayed at in other countries, compared to the price of everything else in Switzerland it was actually good value.
Great location and really well equipped. Nice view of an Alp from the window. It was great that I saved myself a few Francs by buying cans of beer from the supermarket and watching the rugby on IPTV (they also have BBC and other British channels.
Stayed in February 2024
Reviewed: 3 December 2023
Yu
Singapore-
It’s spacious, clean and well equipped. Host is very friendly and responsive ; self check in makes it convenient. Property is located right beside the bus stop to Lucerne train station. Property is a 10-15min walk to chapel bridge / train station. Supermarket (migros) around 5-10 min walk away.
Stayed in December 2023
Reviewed: 19 November 2023
Vincent
FranceNice clean easy communication everything you need and more
Stayed in November 2023
Reviewed: 11 October 2023
Karen
AustraliaNothing. Everything was perfect!
Amazing apartment. So much room. Pls Ry if extra towels, pillows, blankets and toiletries. Great location, 10-15 mins walk to the station. James was always available for any questions you may have.
Stayed in October 2023
Reviewed: 22 September 2023
Sumit
United StatesGreat open space, ample light, and comfortable. Hosts were very available and helpful.
Stayed in September 2023
Reviewed: 11 September 2023
Sharon
United StatesThe A/C is only downstairs, tucked into a corner. The dining room and kitchen stay cool, but the rest of the downstairs is quite warm, especially at night. The upstairs got very hot. It was impossible to sleep up there , even though that is where the only toilet is located Perhaps a fan would help
Spacious, clean, very well equipped, super comfortable , very easy checking in/out The location is superb
Stayed in September 2023
Reviewed: 28 August 2023
Rachel
IrelandOnly one toilet, AC didn’t work very well for the mezzanine level.
Good location, good design. Full fridge, TV
Stayed in August 2023
Reviewed: 31 July 2023
Ninaweiyun
ChinaIt is a little bit strange that the toilet is on the upper floor and shower on the lower. But maybe it is just a Swiss thing.
Location is great. less than 10 mins to the main train station and a bus stop just steps away. Apartment is large with daily cleaning service. It is also nice to have air-con in summer days.
Stayed in July 2023
Reviewed: 21 July 2023
Sam
United Arab EmiratesI have stayed on many top hotels in Europe but for sure thus place has higher quality and facilities compare to many 5 stars hotels. The quality of responses was amazing and they have tried to do anything possible to make our stay warm and relax
Stayed in July 2023
Reviewed: 30 June 2023
Saeed
United Arab EmiratesLocation and Clean appartment Serviced daily
Stayed in June 2023
Reviewed: 21 April 2023
Samy
Switzerlandregistration process unbelievable. have to register on a website and answer very personal questions
really great apartment ni question about it
Stayed in April 2023
Reviewed: 7 April 2023
Vivien
Switzerlandperfect apartment with great location
Stayed in April 2023
Reviewed: 20 March 2023
Hazel
Singaporethe location of the toilet bowl on the second floor only is inconvenient
it’s set up in terms of decor and location is gorgeous. James provided great customer support and communication
Stayed in March 2023
Reviewed: 6 March 2023
Simona
RomaniaThe design of the apartment, the cleanliness, the luxury, I don't know what to say, everything was extremely extraordinary, I recommend the apartment with confidence
Stayed in March 2023
Reviewed: 5 March 2023
Craig
AustraliaAll good, if you were using all the beds, you’d need to be friends as the apartment is open plan.
The property was amazing, Penthouse apartment. Funky, great design and very spacious
Stayed in March 2023
Reviewed: 29 December 2022
Sherman
United Statesthe only toilet is on the 2nd floor which is very inconvenient for ppl sleep downstairs.
they have someone clean the apt. every day. Also the location is excellent.
Stayed in December 2022
Reviewed: 23 October 2022
Georgie
United StatesCons: Apt layout is awkward. Two bathrooms is misleading- One bathroom is on the first floor and only has a shower and sink (no toilet). Shower head is one of those small detachable ones so not as great to take a shower with. No place to put shampoos and soaps, so they sit on the shower floor. Lacks hooks in the bathroom to hang towels and stuff. Would be great to have more shelving or a table in there to put stuff. 2nd bathroom is on the 2nd floor and only has toliet and sink (no shower). Tub is in the bathroom upstairs (?) and was actually broken and unassembled when we were there so we couldn’t use it. They offered a bottle of wine for inconvenience, but it would have been nice to have that option. Windows open WIDE only and have no screen or safety, so if you have kids, you must keep them closed or they could fall (and it’s on the 5th floor!) Beds were comfy, but one bed is in the living room (which echoes as it is high ceilings) so you really can’t have those sleeping there get any rest if the other people are up and using the kitchen. Same with the bed in the loft on the second floor. You can hear everything. But it was advertised as one bedroom, so I knew that coming in. Probably would help to have just the two beds in the bedroom, Could have used a kitchen runner or something as the floor frequently got damp with cooking/dishes. Apt didn’t feel cozy due to the lack of rugs or runner- had a lot of open empty space. Fan/air in the bedroom has a loud intermittent buzzing (sounds like someone trying to buzz in the apt- I actually thought that was what it was)- so I ended up turning it off. Front door to the building was actually broken and always unlocked- seemed like a safe area, but anyone could have walked up and come in the building Washer/dryer was on 1st floor- was free (and they had pods in the apt) so that was great, but would have been nice in the apt!
Good last minute find, needs some minor improvements to make it worth the price they charge. At this price point I consciously chose this apartment due to reviews, location, and fitting the need for our family. Pros: Very responsive and helpful concierge James. He was great at communicating before we arrived and during the whole stay. He was super quick to communicate via email and addressed all issues quickly. Never met him in person nor had a cell phone #, but the email response time was quick. Location, location, location! This apt was so conveniently located close to the train station (10 min walk), Kapellbrucke, St Leodegar, restaurants, COOP (their grocery) and bakeries. This apt was STOCKED with everything you could need- all the dishes, silverware, cooking utensils for many meals (and then some!). SO it helped that you could just load the dishwasher and run it at the end of the day since you had so many plates and silverware. Conveniently had a dishwasher (that the cleaning service emptied after we ran it and left). Also stocked with towels, linens (even for a small child), with extras if needed. Toaster, Nespresso maker, umbrellas for rain. Even with chargers/adaptors. Huge fridge and freezer for stuff Stocked with coffee everyday- that helped a lot They clean the apt daily when you’re out Keyless entry was HUGE- so you don’t have to fumble for keys Despite the central location, it’s actually super quiet. Windows are solid and block out noise. You are in a residential building, so is is imperative that you are QUIET during quiet hours- we were so jetlagged the first night and our schedules were off, so we had to make conscious efforts to try and keep the kids quiet.
Stayed in October 2022
Showing 1 – 25
Edinburgh, UK
Sankt Martin am Tennengebirge, Austria
Dombay, Russia
Gravedona, Italy
Križ, Croatia
Jian, Taiwan
Rome, Italy
Narva, Estonia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content