Metzggasse 28, 3920 Zermatt, Switzerland
#292 of 477 hotels in Zermatt
Guests' ChoiceBased on 1235 hotel reviews
8.3Cleanliness
8.6
Comfort
8.5
Location
8.7
Facilities
8.1
Staff
9.0
Value for money
8.5
Free WiFi
9.1
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End of dialog contentReviewed: 23 September 2024
Manuel
ChileThere is a construction right now in the back of the hotel, they start working early so be aware of the noise.
Friendly staff. Perfect location. Breakfast super good to start the day. Very nice place and price considering the area.
Stayed in September 2024
Reviewed: 14 September 2024
Philip
CanadaRoom was a bit cramped.
Great staff and location.
Stayed in September 2024
Reviewed: 13 September 2024
Wendy
United KingdomNothing
Thank you we enjoyed our stay
Stayed in September 2024
Reviewed: 13 September 2024
Laurens
United Statesno lift, elevator
excellent breakfast
Stayed in September 2024
Reviewed: 9 September 2024
Elizabeth
United KingdomOur room was very small but as I said was clean & comfortable…..therefore no other comments.
The hotel was a short walk about 10 minutes from the train station up a hill close to the church. The hotel is small & so was our room although it was clean & comfortable.Staff were helpful .Small lift available in the hotel.On top floor there are lovely views of the town & Matterhorn. Breakfast was continental style. Plenty restaurants/ cafes & bars close by as well as access to plenty beautiful walks & scenery.
Stayed in September 2024
Reviewed: 5 September 2024
Dianne
AustraliaVery comfortable, spacious room
Stayed in September 2024
Reviewed: 4 September 2024
Lee
Malaysiagood breakfast, room clean
Stayed in August 2024
Reviewed: 3 September 2024
Demboski
United StatesComfortable and great location for the money
Stayed in September 2024
Reviewed: 1 September 2024
Rubén
SwitzerlandAll was good
The personnel of the hotel was very friendly and helpful to us, giving us lots of information and assistance to store the luggage. The hotel is located close to the main square but away from the busy areas, making it pretty quiet. The terrace was a great bonus, with good views of the Matterhorn and the town.
Stayed in August 2024
Reviewed: 28 August 2024
Hans
AustraliaLocation a bit out of the way i
Reasonable price inan expensive town, helpful staff and good breakfast.
Stayed in August 2024
Reviewed: 26 August 2024
Christine
United KingdomThe bed was too soft and I didn’t sleep very well.
The location was great. Nice views from the room and roof deck.
Stayed in August 2024
Reviewed: 24 August 2024
Amanda
CanadaPerfect location, beautiful views from the rooftop terrace, friendly staff, clean well-designed room , breakfast included and complimentary luggage storage.
Stayed in August 2024
Reviewed: 23 August 2024
Ranna
CanadaLittle small rooms
Location staff and morning very good breakfast 😁👌
Stayed in August 2024
Reviewed: 23 August 2024
Jyc
PhilippinesUphill walk from Zermatt station
Free water
Stayed in August 2024
Reviewed: 20 August 2024
Iva
CroatiaVelicina sobe
Lokacija
Stayed in August 2024
Reviewed: 9 August 2024
Hughes
United KingdomVery clean great location
Stayed in August 2024
Reviewed: 7 August 2024
Sanna
FinlandThis is not the place for someone with mobility limits. Also there was (08/2024) a big construction project going on at one side of the hotel.
Cosy little hotel, special thanks to the owner(?) who recommended the most perfect restaurant for our one night stay! View from roof top to Matterhorn was nice 🙂.
Stayed in August 2024
Reviewed: 5 August 2024
Thomas
SwitzerlandNothing
The staff, especially the woman at the counter, was fantastic. As soon as we mentioned that we won't make it for breakfast, as we had to leave prior to 7am for mountaineering, she offered us to prepare a takeaway breakfast and really went the extra mile, without us asking for it. Thanks again. Absolutely exceptional service! Room very comfy, roodtop area gorgeous, storage room for days away without problems. All in all fantastic.
Stayed in August 2024
Reviewed: 3 August 2024
Lukie
South AfricaThere was only a bed, tv & bathroom. A kettle would've been nice.
Buffet breakfast was amazing.
Stayed in July 2024
Reviewed: 2 August 2024
Linda
AustraliaGood location Great breakfast Friendly staff View of Matterhorn from roof The free drink vouchers for electing not to have room cleaned win win!
Stayed in June 2024
Reviewed: 1 August 2024
Jonas
FinlandPrice is little too high. Room was so hot in the middle of night we had to open windows couple times, no airconditioner.
Breakfest was ok (6/10) i would say. black lady in reseption was very helpful and polite. Free drink /day / person when no need to clean room is very nice bonus :) Rooftop view is very nice.
Stayed in July 2024
Reviewed: 30 July 2024
Paulo
Braziln/a
Staff and cleaning
Stayed in July 2024
Reviewed: 30 July 2024
Linnea
SwedenThough no fault of the owners, our room was facing a large construction site, which caused noise and made us want to keep the curtains drawn so we wouldn’t be seen by the workers. We were led up the wrong street by Google maps on our way to find the hotel. Make sure you walk up “metzggasse”.
Tasty breakfast with a nice selection! Close to matterhorn museum and city centre.
Stayed in July 2024
Reviewed: 30 July 2024
Pei
SingaporeThe only down side is that the toilet is little cramp. I can’t imagine a tall person able to use the toilet bowl in comfort. There js also ongoing construction just behind the hotel. Pretty loud in the morning. I guess there is nothing the hotel can do about it, just so many constructions going on in Zermatt these days. No longer the quaint village we once enjoyed 10yrs ago.
It is clean. Breakfast is good too.
Stayed in July 2024
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