Vispastrasse 52, 3920 Zermatt, Switzerland
#95 of 476 hotels in Zermatt
Guests' ChoiceBased on 227 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.2
Facilities
9.3
Staff
9.3
Value for money
8.6
Free WiFi
9.2
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End of dialog contentReviewed: 9 July 2024
Corey
United StatesN/a
Amazing views from our room, spacious bathroom, wonderful spa!
Stayed in June 2024
Reviewed: 8 July 2024
Bahar
AustraliaIt was perfect! The view from our room was stunning. Lovely staff. Room was beautiful and clean. We definitely will go back there. Hopefully we’ll get the same room again
Stayed in June 2024
Reviewed: 2 July 2024
Caroline
United KingdomNothing
The location was great. We got a very unexpected upgrade which was incredible. Breakfast was lovely and staff were great.
Stayed in July 2024
Reviewed: 27 June 2024
Colin
United KingdomMore pillows in the room. My preferred choice would be a more firm pillow.
Location is fantastic. The room with Matterhorn view was amazing. The staff went above and beyond decorating one of our rooms for my mother’s birthday. The spa was great. The breakfast was also outstanding with loads of choice. We had the perfect stay.
Stayed in June 2024
Reviewed: 25 June 2024
Brian
United StatesNothing the management had any control over! The prices were Swiss-normal (what we think of as high to very-high for everything including the water), but we are a budget-minded family so that was on us.
La Ginabelle is (was??) a very beautiful new property/spa right next to the river (more on that later). High end fitments and fixtures throughout. The food is excellent, as are all of the staff (again, later). Very close to the railroad station, and easy walking distance to everything (Zermatt is a very small village). The owner of this family business asks every guest if everything is going well, and is very hands on. BUT we were in Zermatt for one night only (6/20/24), and that was the night the rains came...and came...and then melted the snow on the peaks. Zermatt suffered a terrible flood, there has been great damage to the village and many beautiful properties that were close to the river. In the morning the river had swollen to overflowing and most of the bridges had already been closed. The staff worked very hard to get all of the guests to the rail station before all trains and roads were closed. i think we were on the last train out, literally. The owners and staff were very concerned for the safety of the guests, and did an amazing job of getting everyone out. When La Ginabelle reopens, PLEASE stay there. The property is beautiful, and the staff really are wonderful.
Stayed in June 2024
Reviewed: 19 June 2024
Dror
IsraelBeautiful and clean place, loved the infinity pool Great and helpful staff and very welcoming owners. Informative and willing to help and provide information for anything I needed. Had a lovely time!
Stayed in June 2024
Reviewed: 18 June 2024
Sathish
MalaysiaVery convenient and the staff was very helpful
Stayed in June 2024
Reviewed: 12 June 2024
Cecillia
CanadaThe pillows were a bit flat for my preference but you can ask for different pillows if you like.
Everything. The rooms are spacious and gorgeous, very clean and comfortable. The spas are wonderful and so relaxing. We loved the breakfast - it was top notch. Finally, the staff were very nice and helpful. We did not want to leave.
Stayed in June 2024
Reviewed: 7 June 2024
Gladys
United StatesGuests should b able to use all spa facilities on the property n not restricted by buildings
Remodeled w great room n spa facilities
Stayed in June 2024
Reviewed: 5 June 2024
Eden
SwitzerlandResort La Ginabelle has great facilities - we loved the jacuzzi, “chill out” rooms and pool. The breakfast here is one of the best in all of Switzerland - amazing and delicious selection of food (and an omelet station!) The staff are also very friendly and attentive.
Stayed in June 2024
Reviewed: 3 June 2024
Kok
SingaporeStaff reception was excellent, in contrast to the average facilities.
Stayed in May 2024
Reviewed: 2 June 2024
Lettitia
United KingdomNothing.
The staff, the food, the room all exceptional and a 10 min walk from the train station.
Stayed in May 2024
Reviewed: 1 June 2024
Connie
Hong KongWe don’t have anything unlike the hotel. The only comment is although there are kitchen facilities however this is not available to use . We are not able to cook
Hotel is fantastic. Facilities are all excellent especially the swimming pool and jacuzzi. Staff are nice and friendly. High standards and good service.
Stayed in May 2024
Reviewed: 28 May 2024
Perez
United StatesNothing really
Service, property, breakfast, pool
Stayed in May 2024
Reviewed: 28 May 2024
Matthew
United KingdomOnly comment I could make would be that guests might be better informed about what parts of the spa area are included in their stay-only discovered some ‘hidden’ parts on leaving!
What is there not to like!
Stayed in May 2024
Reviewed: 27 May 2024
You
AustraliaNth
Everything. Location was close to station. There are few spa I could use. It was perfect after hiking then straight to spa... what a wonderful way to finish the day. And view from room was spectacular. Clear Matterhorn view from room is speechless.. Then breakfast was so good!! All Staff were friendly and nice.. I will definitely come back.
Stayed in May 2024
Reviewed: 27 May 2024
Pimchanok
GermanyNothing to complain
Great place to stay in Zermatt! The room and bathroom is spotless clean!!! So impressed! The heated pool is also great. The room with balcony view of Matterhorn is awesome. Very short walk from the train station and barely any elevation. Breakfast is delicious and has various options.
Stayed in May 2024
Reviewed: 24 May 2024
Varelle
AustraliaUnfortunately we had building activities taking place when we were there so our balcony which had a view of the Matterhorn was not fully usable. Even with the doots closed the noise was still significant. This was just unfortunate and no fault of the hotel.
Everything was excellent especially the omelettes. As good as we have ever stayed at.
Stayed in May 2024
Reviewed: 22 May 2024
Kimberley
United KingdomBuffet Breakfast had a wide range of things including a guy who would cook you eggs on the spot. The spa facilities were excellent and not too busy, nice that they have adult spaces as well as family spaces.
Stayed in May 2024
Reviewed: 20 May 2024
Julie
AustraliaClose to town. Shuttle bus to and from station. Staff friendly and helpful. Spacious room and clean. Great breakfast. Lovely pool.
Stayed in May 2024
Reviewed: 14 April 2024
Astrid
SwitzerlandPlastic cover under mattresses, limited view, small rooms
Great bar, nice breakfast, lovely wellness
Stayed in April 2024
Reviewed: 31 March 2024
Gyuwan
United KingdomPersonally I would prefer to have a little bit more guidance to spa area, however regardless of that, facility is absolutely well maintained and cleaned.
Very friendly staff and atmosphere. It is very much suitable for solo traveller. Enjoyed quality food and the brilliant live music at cozy bar after the long walk.
Stayed in March 2024
Reviewed: 24 March 2024
Mickael
SwitzerlandStaff pushing us to leave the room at 10:59 with the housekeeping coming 3 times to ask to leave the room.
Very nice location and good level of service at the check-in. The breakfast is really good and the spa is amazing
Stayed in March 2024
Reviewed: 18 March 2024
Felicity
United StatesThe room got very warm at night. Even setting the max temperature on thermostat to 21 degrees C, the temperature would climb to 23 or 24 degrees at night which made it very hard to get a good nights rest.
The location is perfect, close by the main train station and a quick walk or bus ride to a number of ski lifts. The breakfast was delicious. The sauna and pools were nice to relax in after a long day of skiing. Staff were very friendly and professional.
Stayed in March 2024
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