Dorfstrasse 40, 6390 Engelberg, Switzerland
#3 of 90 hotels in Engelberg
Guests' ChoiceBased on 422 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.6
Staff
9.5
Value for money
8.6
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 September 2024
Ammar
Saudi ArabiaNothing
Everything was great in our stay, from the welcoming staff, room size and cleanliness, amazing view, etc.
Stayed in September 2024
Reviewed: 18 September 2024
Derham
Saudi ArabiaRoom interior. It has normal furniture and not luxury at all as a 5-star hotel and especially Kempinski.
Location , food, staff
Stayed in September 2024
Reviewed: 10 September 2024
Daya
United StatesMore discussion about how mini bar worked. Did not know that the water by my bedside was complimentary. Would have been nice to be aware that Mt Titlis's view was going to be foggy. Later found out the concierge has a camera to know weather up top.
Breakfast hospitality, room cleaning service was done 2-3 times a day. We took naps during the day and explored only to return and find out the bed was made AGAIN
Stayed in August 2024
Reviewed: 17 August 2024
Ali
United Arab EmiratesNo things everything’s is perfect.
The hotel place it’s near for everything’s, their is a nice kids playground outside the hotel, the food in the hotel is amazing specially the dinner, the hotel staff is very friendly, helpful and respectful.
Stayed in August 2024
Reviewed: 16 August 2024
Matthew
United KingdomNothing
Such a lovely new building, rooms are lovely with views from every balcony. Staff were amazing, so helpful and really on hand to deliver a 5* service. Fantastic all round.
Stayed in August 2024
Reviewed: 13 August 2024
Elton
BrazilEverything was wonderful!
Stayed in August 2024
Reviewed: 11 August 2024
Ahmad
KuwaitNo A/c
Everything is perfect
Stayed in August 2024
Reviewed: 8 August 2024
Mohammed
United Arab Emirates- There is no air conditioning. A Dyson fan is placed in every room. You can ask for an extra fan but it only does a bit of cooling. I wouldn’t recommend staying during the summer but would definitely be worth a visit in the winter.
-The staff were very kind and helpful -The location is in the center of Engelberg -The building is so beautiful. A palace turned into a hotel. A memorable experience.
Stayed in August 2024
Reviewed: 7 August 2024
Nayla
QatarIt was nice and spacious and house keeping came everyday to clean
Stayed in July 2024
Reviewed: 4 August 2024
Halima
United Arab EmiratesIts better if change the fan ac to split ac
Every thing perfect
Stayed in July 2024
Reviewed: 3 August 2024
Artur
United Arab EmiratesEverything was perfect!
Amazing property, a descent 5* hotel you would expect it to be. Great attention to details, very kids-friendly hotel - special bath robes, slippers, fun-challenge with a hotel “passport” which you need to stamp in various location to get a gift once you collect all of the stamps. The hotel is very fresh and new - contemporary design of wood, steel and leather. Even Bang&Olufsen Beosound Balance is in the room! Also bear in mind amazing pillow menu.
Stayed in August 2024
Reviewed: 2 August 2024
Shaima
United Arab EmiratesI visit this hotel every year from 2018 until This year 2024 , the breakfast changes , dont have many choices for this year .. make it same before ..
Every thing is perfect , locations , services, kids club , swimming pool , the rooms 🤍
Stayed in July 2024
Reviewed: 14 July 2024
Bahar
United Arab EmiratesEverything was perfect, and I truly enjoyed the spa experience. I highly recommend Mihaela at the spa!
Stayed in July 2024
Reviewed: 11 July 2024
Helmi
JordanNothing
Great Hotel and the staff are professional keep up
Stayed in July 2024
Reviewed: 1 July 2024
Virginie
SwitzerlandIn the restaurant for dinner i ask for changing my table because there was a group of 15 people very noisy and i change to an other table and the people were with a I phone video ! with people and it was very awful I dont understand that in your 5 stars palace you didn't say anything !!! people have no education anymore so dont' accept this type of behavior if you like continue having a good image of standing because your hotel is really incredible , nice , and very class thank to you
Stayed in June 2024
Reviewed: 27 June 2024
Avik
IndiaFood options bit limited for a diverse set of travellers and the coffee is horrible! Given everything else is so good it probably makes sense to get a barista from Lugano / Italy for 6 months to set the whole thing up
Great location and views, good breakfast, great staff
Stayed in June 2024
Reviewed: 26 June 2024
Maria
AustraliaNothing
An amazing place. Well worth spoiling yourself.
Stayed in June 2024
Reviewed: 16 June 2024
Adel
QatarNill
The only thing I can say about the hotel is AMAZING
Stayed in June 2024
Reviewed: 5 June 2024
Saleh
KuwaitNice place new and neat, the staff in the kids club was an expert we all loved her.
Stayed in June 2024
Reviewed: 30 May 2024
Margaux
SwitzerlandA bit expensive
A real palace
Stayed in May 2024
Reviewed: 23 May 2024
Ahmed
United Arab EmiratesThe best thing to begin with is the reception, they are so professional, polite, and friendly. The rooms are awesome, the place is quiet and calm. It was a great experience.
Stayed in May 2024
Reviewed: 22 May 2024
Rak_aljeer
United Arab EmiratesThe location and the clean hotel
The staff and the facilities were amazing 👏
Stayed in May 2024
Reviewed: 14 May 2024
Yugeswari
MalaysiaAll was good
Awesome location and excellent services by the staff
Stayed in May 2024
Reviewed: 11 May 2024
Christian
SwitzerlandVery Small thing; the beds are too hard for my preference and I would like to see freshly squeezed juice at breakfast.
New, fresh, superb spa and pool, great service
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content