Location, hospitality of the staff, amazing mountain view from the room.

Stayed in June 2024

It’s a bit in the middle of Murren. So if you have luggage you need to walk from the nearest stations. But otherwise this location is actually great to check out murren itself. Staff could be a little more knowledgable on Swiss pass and BernerOberland pass and how to get tickets to Jungfrau for cheap etc.

Location was fabulous. Both from the rooms balcony and windows, the majestic alps are in your face. The room was also nice and cozy and big enough for 2 folks (although I was alone)

Stayed in June 2024

The view from our balcony was wonderful. The breakfast was great, the best we had in Switzerland.

Stayed in June 2024

All was very good.

Staff were very accommodating and helpful with extending our stay an extra night. Rooms had great views and were very comfortable. Restaurant was also very good….especially enjoyed the Malay menu.

Stayed in May 2024

breakfast options were same all the 3 days that we stayed , but wasn’t that bad .

nice and kind staff

Stayed in May 2024

Nothing to complain

Easy access to everything what we wanted to see

Stayed in April 2024

Great location, nice staff, nice view from window. Breakfast is good.

Stayed in April 2024

On booking the 3 bed apartment it stated two double bedrooms and two single beds in the third bedroom. We were not aware it was a bunk bed (and my son is 6ft 5 !) he managed the bottom bunk but had there been a fifth member it may have been difficult However, it all worked out !

Great location. My husband and my grown up kids stayed here for a long weekend. Very nostalgic for us all here. My kids learnt to ski here 20 years ago where we would book the hotel apartment which was opposite the hotel. That was demolished and the new apartment is now there. Great apartment with gorgeous views. Breakfast was included which was greatly received.

Stayed in March 2024

Reception, cleaning and restaurant staff were all very friendly and helpful. Food in the restaurant was excellent and good value

Stayed in March 2024

The rooms were dirty (sand and a lot of dust on the floor, carpets and multiple bird droppings on the balcony railing).

Very nice, caring and attentive staff ! Everyone is doing their best to keep guests happy ! THANK YOU ! Location is perfect as well. And VERY nice food and service in the restaurant and in the bar !

Stayed in February 2024

No pool or spa

Great location with ski in and out! Friendly and helpful staff, pick up at station.

Stayed in January 2024

- charging socket next to bed is missing, had to charge it in bathroom

-Location is amazing next to ski school and kids ski park for learning. For parents with kids at ski school you cannot do better. - the room was really nice (221)with 3 windows lots of light and one small balcony and a view overlooking mountains and street village -ski in and out with ski room super convenient -breakfast OK, did not try restaurant in evening -Terrace of the hotel bar in front of ski school to watch your kids learning while sipping your apero, nice bar in an old gondola

Stayed in December 2023

We had a small problem with no curtains but staff quickly corrected it the next day.

Location in middle of town, near ski school, and Sportscenter was perfect for our stay in winter, allowing us to easily get to lifts, skiing, and to use the complimentary swim passes.

Stayed in December 2023

Breakfast is good and service is excellent.

Stayed in December 2023

No complaints...but given we were practically the only people in a 100+ room hotel, they could have given us a little bit of an upgrade. They sent us numerous emails, but they neglected to tell us the train was out of service so their directions to get to the town and hotel were useless.

Breakfast was included and was very good including espresso drinks. The room was functional. Great view of the Eiger out the window. Staff were very nice.

Stayed in October 2023

Dragging luggage up to hotel was a bit tough since it was farther away from tram station then expected and one f as moly member had sore foot.

Breakfast was included. Hotel was quiet as we were here late season (month before skiing)

Stayed in October 2023

The water was cold in the shower on the 2nd day and the staff wasn't very apologetic or accommodating. Everything is old and dated. No coffee/tea in the room or lobby.

Beautiful view from the balcony. Everything was clean.

Stayed in October 2023

-

Location and service of staff. Accommodation of needs. Great breakfast. Accommodation of traveler with dog.

Stayed in October 2023

We got numerous emails about the check in and directions how to take the train into town. However they neglected to tell us that the train had been out of service for several weeks (since Oct 1) for repair and would be until December. Thus we had to take a different route to town. Not a big problem but created some unnecessary anxiety. Given that there were only ~6 people staying in a 50 room hotel, they might have offered us an upgrade.

Good breakfast w/ expresso and eggs included. Staff was very nice and helpful. The view from the windows was incredible, however sitting in our room, you couldnt see out of the windows because of the way they were positioned. You had to stand up and lean out.

Stayed in October 2023

The thermostat underneath the radiator is kind of difficult to access.

Very good value for money, good breakfast.

Stayed in September 2023

Located apart from main street but not too far.

Stayed in July 2023

Great breakfast

Stayed in August 2023

Good location.good view

Stayed in August 2023

None

Nice location and very scenic

Stayed in July 2023