It's close to the station and the lake. It's easy to find. All you need is to locate the Chapel Bridge and its tower, and you won't get lost. The staff is very helpful. They will recommend good food choices and show you the key attractions on the map. The map is very clear, too. The room is spacious, and the best is their pillows. I have tried four hotels / airbnb during the swiss trip. They provide the best pillows, not too soft or hard. There is sparkling water as complimentary, which is a surprise. If you need hot water, you can ask for an electronic kettle.

Stayed in June 2024

Restaurant is too expensive and no proper lounge to have a drink and relax.

Location, staff and rooms were fine.

Stayed in June 2024

On booking.com it made it seem like breakfast was included. We got there and were informed it was not included which was very disappointing. Also felt the price was a little steep for small rooms/no breakfast.

Loved the location! Staff was very friendly. Clean room.

Stayed in June 2024

Nothing

Natural bathroom products.

Stayed in June 2024

Small rooms and bathrooms

The location and helpful staff

Stayed in June 2024

Excellent location. Accommodating staff. Nice ambiance.

Stayed in May 2024

Breakfast was not included and parking was extra. Air-conditioning never got the room cool - cleaning staff continually opened the window which cut the A/C off.

Great location and walking to all the major attractions in Lucerne is quite easy. Front desk staff were very helpful and friendly.

Stayed in June 2024

Staff was super friendly and helpful, especially Ms Liuva.

Stayed in June 2024

Nothing

Room was spacious enough. Location good

Stayed in June 2024

Our heater was broken the first night so they brought in a space heater, which took care of the issue. They fixed the heat the next day. We also earned a 5 euro discount at the restaurant because we waived room cleaning during our stay but weren't provided a voucher so when we went to the restaurant they wouldn't honor it. The waiter told us it would be discounted when we paid our bill for the room, but that was erroneous information. Make sure to get the voucher before you go to the restaurant

This hotel is in the PERFECT location. I would definitely stay here again. It's steps away from the Chapel Bridge and only a few blocks from the train station and close to shopping and yet it's quiet and upscale and has an Italian restaurant attached. The bed was comfy, which is very important to me, and I loved having a kettle for tea and coffee in the room.

Stayed in June 2024

nothing

good location

Stayed in May 2024

Rooms were so small! Barely space between bed and wall with TV.

Hotel had a great location just steps from the train station and Chapel Bridge.

Stayed in June 2024

The morning buffet breakfast is expensive

Fantastic location and convenience to the amazing Lucerne train station and Lucerne 's Old Town

Stayed in May 2024

Our room had a view of the delivery area and waste collection area behind the hotel.

The hotel has a great location and is fully decked up with top-notch amenities.

Stayed in May 2024

Even though we requested ahead of time two beds, they didn’t have that info when we checked in. It took a while, but they were able to separate a king bed for us. The room was tiny and had a terrible view but it was clean and well appointed. The tv kept going out on us, we told them at checkout so they could get someone in to fix it. For the price of our room, breakfast should have been included.

Breakfast was not included and would’ve been $25 CHF extra per person per day. The location was easy and close to the train station. The staff friendly and professional. A restaurant attached which we ate in one evening, expensive but good food. Complimentary mini bar included in our room.

Stayed in May 2024

The wifi signal was not stable and not reached inside of the room very well.

The location was perfect, located just near the Lucerne station and just 2 min walk from the famous bridge. The room and the bed were very comfortable. The bathroom was spacious.

Stayed in May 2024

- The air conditioning was not comfortable and the room was hot even after switching the ac on.

- Location is very central with most things within walking distance. - Staff was very helpful and supportive - Their in-house restaurant is good. Needs reservation but they are upfront about this fact which is appreciated.

Stayed in April 2024

Bed was very uncomfy and room was clearly old.

Location and staff were great.

Stayed in May 2024

This year, the first time I got bitten by a mosquito was while I was sleeping in a hotel. I had been traveling for a week, staying in various hotels without getting bitten, and it was even my first time being bitten in Switzerland.

Stayed in May 2024

Perfect location

Stayed in May 2024

Shower water pressure is very weak

Location is amazing

Stayed in May 2024

Room is small

Location is very close to the train station, very convenient

Stayed in May 2024

As a Muslim, I hope more Non pork sausage would be available. Also I would love to have toilets prepared for people who are disgusted from cleaning by toilet paper and rather use water.

Location Staff ( reception, room service, restaurant). Breakfast.

Stayed in May 2024

Some staff at the reception were almost glacial.

Central position. Excellent. Breakfast brilliant. Rooms comfy enough.

Stayed in May 2024