Seidenhofstrasse 5, 6002 Luzern, Switzerland
#35 of 77 hotels in Luzern
Guests' ChoiceBased on 1047 hotel reviews
8.3Cleanliness
8.6
Comfort
8.8
Location
9.6
Facilities
8.3
Staff
8.9
Value for money
7.7
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 June 2024
Aliceyau
Hong KongIt's close to the station and the lake. It's easy to find. All you need is to locate the Chapel Bridge and its tower, and you won't get lost. The staff is very helpful. They will recommend good food choices and show you the key attractions on the map. The map is very clear, too. The room is spacious, and the best is their pillows. I have tried four hotels / airbnb during the swiss trip. They provide the best pillows, not too soft or hard. There is sparkling water as complimentary, which is a surprise. If you need hot water, you can ask for an electronic kettle.
Stayed in June 2024
Reviewed: 28 June 2024
Marklinger
United StatesRestaurant is too expensive and no proper lounge to have a drink and relax.
Location, staff and rooms were fine.
Stayed in June 2024
Reviewed: 27 June 2024
Megan
United StatesOn booking.com it made it seem like breakfast was included. We got there and were informed it was not included which was very disappointing. Also felt the price was a little steep for small rooms/no breakfast.
Loved the location! Staff was very friendly. Clean room.
Stayed in June 2024
Reviewed: 24 June 2024
Imelda
United StatesNothing
Natural bathroom products.
Stayed in June 2024
Reviewed: 23 June 2024
Shruti
IndiaSmall rooms and bathrooms
The location and helpful staff
Stayed in June 2024
Reviewed: 18 June 2024
Kevin
United StatesExcellent location. Accommodating staff. Nice ambiance.
Stayed in May 2024
Reviewed: 15 June 2024
Temple
United StatesBreakfast was not included and parking was extra. Air-conditioning never got the room cool - cleaning staff continually opened the window which cut the A/C off.
Great location and walking to all the major attractions in Lucerne is quite easy. Front desk staff were very helpful and friendly.
Stayed in June 2024
Reviewed: 15 June 2024
Ian
MalaysiaStaff was super friendly and helpful, especially Ms Liuva.
Stayed in June 2024
Reviewed: 14 June 2024
Sok
SingaporeNothing
Room was spacious enough. Location good
Stayed in June 2024
Reviewed: 13 June 2024
Staci
United StatesOur heater was broken the first night so they brought in a space heater, which took care of the issue. They fixed the heat the next day. We also earned a 5 euro discount at the restaurant because we waived room cleaning during our stay but weren't provided a voucher so when we went to the restaurant they wouldn't honor it. The waiter told us it would be discounted when we paid our bill for the room, but that was erroneous information. Make sure to get the voucher before you go to the restaurant
This hotel is in the PERFECT location. I would definitely stay here again. It's steps away from the Chapel Bridge and only a few blocks from the train station and close to shopping and yet it's quiet and upscale and has an Italian restaurant attached. The bed was comfy, which is very important to me, and I loved having a kettle for tea and coffee in the room.
Stayed in June 2024
Reviewed: 11 June 2024
Pou
Macaonothing
good location
Stayed in May 2024
Reviewed: 6 June 2024
Karen
United StatesRooms were so small! Barely space between bed and wall with TV.
Hotel had a great location just steps from the train station and Chapel Bridge.
Stayed in June 2024
Reviewed: 31 May 2024
Martin
United StatesThe morning buffet breakfast is expensive
Fantastic location and convenience to the amazing Lucerne train station and Lucerne 's Old Town
Stayed in May 2024
Reviewed: 31 May 2024
Vishal
IndiaOur room had a view of the delivery area and waste collection area behind the hotel.
The hotel has a great location and is fully decked up with top-notch amenities.
Stayed in May 2024
Reviewed: 29 May 2024
Vicki
United StatesEven though we requested ahead of time two beds, they didn’t have that info when we checked in. It took a while, but they were able to separate a king bed for us. The room was tiny and had a terrible view but it was clean and well appointed. The tv kept going out on us, we told them at checkout so they could get someone in to fix it. For the price of our room, breakfast should have been included.
Breakfast was not included and would’ve been $25 CHF extra per person per day. The location was easy and close to the train station. The staff friendly and professional. A restaurant attached which we ate in one evening, expensive but good food. Complimentary mini bar included in our room.
Stayed in May 2024
Reviewed: 28 May 2024
Woranich
ThailandThe wifi signal was not stable and not reached inside of the room very well.
The location was perfect, located just near the Lucerne station and just 2 min walk from the famous bridge. The room and the bed were very comfortable. The bathroom was spacious.
Stayed in May 2024
Reviewed: 27 May 2024
Neha
India- The air conditioning was not comfortable and the room was hot even after switching the ac on.
- Location is very central with most things within walking distance. - Staff was very helpful and supportive - Their in-house restaurant is good. Needs reservation but they are upfront about this fact which is appreciated.
Stayed in April 2024
Reviewed: 25 May 2024
Connor
AustraliaBed was very uncomfy and room was clearly old.
Location and staff were great.
Stayed in May 2024
Reviewed: 22 May 2024
Wang
ChinaThis year, the first time I got bitten by a mosquito was while I was sleeping in a hotel. I had been traveling for a week, staying in various hotels without getting bitten, and it was even my first time being bitten in Switzerland.
Stayed in May 2024
Reviewed: 21 May 2024
Michelle
United StatesPerfect location
Stayed in May 2024
Reviewed: 20 May 2024
Mohammad
KuwaitShower water pressure is very weak
Location is amazing
Stayed in May 2024
Reviewed: 12 May 2024
Liyun
TaiwanRoom is small
Location is very close to the train station, very convenient
Stayed in May 2024
Reviewed: 10 May 2024
Abdelmoneim
United Arab EmiratesAs a Muslim, I hope more Non pork sausage would be available. Also I would love to have toilets prepared for people who are disgusted from cleaning by toilet paper and rather use water.
Location Staff ( reception, room service, restaurant). Breakfast.
Stayed in May 2024
Reviewed: 10 May 2024
Jane
AustraliaSome staff at the reception were almost glacial.
Central position. Excellent. Breakfast brilliant. Rooms comfy enough.
Stayed in May 2024
Spetses, Greece
Bergamo, Italy
Castelldefels, Spain
Kongstrup, Denmark
Le Hohwald, France
Ooty, India
Montevideo, Uruguay
Windermere, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content