Seidenhofstrasse 5, 6002 Luzern, Switzerland
#35 of 76 hotels in Luzern
Guests' ChoiceBased on 1072 hotel reviews
8.3Cleanliness
8.6
Comfort
8.8
Location
9.6
Facilities
8.4
Staff
8.9
Value for money
7.7
Free WiFi
8.1
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End of dialog contentReviewed: 21 September 2024
Marietta
United StatesMost of the staff were friendly. We didn’t take breakfast buffet. Too expensive for the offering.
Great location
Stayed in September 2024
Reviewed: 21 September 2024
Lydia
AustraliaNothing
Good position
Stayed in September 2024
Reviewed: 19 September 2024
Kim
CanadaThe quality of the food in the restaurant and the poor service provided by the staff.
Location to all amenities. Helpful and customer oriented staff.
Stayed in September 2024
Reviewed: 18 September 2024
Sara
MalaysiaPricey for a basic hotel
Excellent location
Stayed in September 2024
Reviewed: 17 September 2024
Omar
Saudi ArabiaRoom is very small
Nice location and great staff
Stayed in September 2024
Reviewed: 14 September 2024
David
United StatesAC control panel. Not easy to use. The bed was just okay, a bit firm but no plushy.
Hotel staff gave me a room on the 5th floor with the view of the court yard that was quiet, as I requested it. Another thing I like was the AC, or air conditioning. It’s needed when Lucerne has an occasional heat wave, but we did not really need it as temp was in the low 60s in mid Sept. However we still use it to make the room cool and less humid. This provided good sleeping environment. But I must say the AC control is not user friendly. It was hard to figure out how to use the adjustment control. Breakfast selection was not like Hilton but it provided enough food option to satisfy one’s hunger. Capacino coffee was good. As a coffee lover, this is very good in my book. Lastly one young lady hotel front desk staff that served us was friendly and has a good positive attitude. Many hotel lacks that so it was refreshing to experience it.
Stayed in September 2024
Reviewed: 13 September 2024
Safa
BahrainRoom size is small
Location
Stayed in September 2024
Reviewed: 11 September 2024
Sandra
United Statesclean, neat, neat the rail station Breakfast was good….lots of choices
Stayed in September 2024
Reviewed: 9 September 2024
Susie
SingaporeRoom lighting a bit too dark and the size of the room a bit small.
Location and cleanliness of the whole place including the room was good and convenient.
Stayed in August 2024
Reviewed: 2 September 2024
Paul
AustraliaNothing
Located close to everything. Comfortable bed. Great breakfast with plenty of food choices. Provided free water, which was welcomed. Very friendly and helpful staff.
Stayed in September 2024
Reviewed: 1 September 2024
Gardner
United StatesClean and the location
It was great staff, great location and great rooms
Stayed in August 2024
Reviewed: 28 August 2024
Kimberly
United StatesA/C did not cool room and unfortunately it was unseasonably hot in Lucerne. Beds were not very comfortable; probably time to replace them. Poor design of shower has led to some minor mold developing.
Excellent location - very close to train station and downtown Lucerne. Room was average size for Europe and had all the normal amenities.
Stayed in August 2024
Reviewed: 26 August 2024
Leonel
PortugalBed and pillow
Stayed in August 2024
Reviewed: 24 August 2024
Monica
ItalyThe position and the staff
Stayed in August 2024
Reviewed: 18 August 2024
Timothy
Australia- The combined bath/ shower was very deep which made it hard to get in and out of and quite dangerous - Breakfast didn't have a vast selection and tables weren't cleared in a timely manner. We were at Breakfast 30-45 minutes and tables were left dirty during whole period. I jad to walk around the bar to get a glass as they had ran out and there was no one to ask.
- Location was good
Stayed in August 2024
Reviewed: 17 August 2024
Stephanie
United StatesThe only thing was the AC didn’t get very cold.
Location was fantastic, just a few minutes from train station and all the major sites. Modern style with every amenity you need. Staff was great.
Stayed in August 2024
Reviewed: 9 August 2024
Maareen
United StatesNothing!
Very central location. Close to train station and Chapel Bridge. Room is clean, and staff are helpful and very nice.
Stayed in August 2024
Reviewed: 8 August 2024
Christian
SwitzerlandRooms don’t seem to be well sound proofed.
Well located.
Stayed in August 2024
Reviewed: 6 August 2024
Kathy
United StatesGreat location. Easy access to restaurant. Clean room.
Stayed in August 2024
Reviewed: 6 August 2024
Arpit
CanadaParking was not connected
Location
Stayed in August 2024
Reviewed: 26 July 2024
Raed
Saudi ArabiaThe rooms I booked had a view on an internal yard. I was hoping to have city view considering making my reservation 2 months ahead.
Location is great. Walking distance from train station. Nice and helpful staff. Great breakfast with good variety. Clean rooms
Stayed in July 2024
Reviewed: 24 July 2024
Bruce
United KingdomNo Bircher and breakfast lady
Location
Stayed in July 2024
Reviewed: 24 July 2024
Narelle
AustraliaNothing
This hotel is very central, walking distance to many restaurants, chapel bridge and to the main train station, very easy with luggage. Our room was quiet and comfortable. Breakfast was very good. Staff gave us good recommendations for restaurants.
Stayed in June 2024
Reviewed: 23 July 2024
Yim
Hong KongThe room is too small compared with others in Switzerland and it is too dark. The towel is not clean as there is hair on it. Indeed, I expect more as the room price is high.
The location is great and the staff are friendly.
Stayed in July 2024
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