Bahnhofstrasse 5, 3920 Zermatt, Switzerland
#118 of 464 hotels in Zermatt
Guests' ChoiceBased on 395 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.3
Staff
9.2
Value for money
8.4
Free WiFi
9.2
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End of dialog contentReviewed: 21 June 2024
Kimberly
United StatesNothing.
Stylish, clean and a fun atmosphere!
Stayed in June 2024
Reviewed: 19 June 2024
Fatema
TanzaniaThe bed was very comfortable. Location was excellent. Very close to train station. Ample storage space in the room to be able to unpack. Loved the hooks for hanging the jacket or other clothes.
Stayed in May 2024
Reviewed: 17 June 2024
Yolanda
SingaporeA bit pricey but could be the premium charged by the hotels in the whole area.
Super convenient location so close to station. Nice and helpful staff, pity we didn’t have time to enjoy the SPA and swimming pool.
Stayed in June 2024
Reviewed: 10 June 2024
Patrick
BelgiumNo remarks
The hotel has a new and great makeover, friendly staff, great service .
Stayed in May 2024
Reviewed: 9 June 2024
Karl
United StatesShuttle service to/from bahnhof. Balcony on the room.
Stayed in May 2024
Reviewed: 31 May 2024
Cheryl
United KingdomBreakfast wasn’t ‘exceptional’ Mini bar was extra - lots of other hotels we’ve stayed in allow you to access the mini bar without charge
Location Bar area Room amenities
Stayed in May 2024
Reviewed: 30 May 2024
David
United StatesBooking.com is a terrible website with the worst customer service
Location and services great(Booking.com is a terrible website)
Stayed in May 2024
Reviewed: 20 May 2024
Ronald
United StatesUnfortunately, the carpet that the bed was situated on was pretty dirty and could have used a good shampooing.
The hotel was just a short walk from the train station and right in the middle of town with easy access to shopping, restaurants, cafes, etc.. The staff were very friendly and welcoming, and our room was large and luxurious. We had a nice balcony that overlooked a recreational area. For an included buffet breakfast, this was one of the best that we've every seen.
Stayed in May 2024
Reviewed: 19 May 2024
Nancy
United StatesLocation and Amenities
Stayed in May 2024
Reviewed: 16 May 2024
Caroline
United KingdomThere was nothing to dislike about this hotel.
The location was excellent. Very near to the railway station so easy walking commute for early morning train.
Stayed in May 2024
Reviewed: 16 May 2024
Anna
SwitzerlandNothing all was wonderful
Location, restaurant, swimming pool, friendly service, rooms
Stayed in May 2024
Reviewed: 16 May 2024
Salilathip
ThailandNo
Location is Good and Breakfaft is delicious
Stayed in April 2024
Reviewed: 11 May 2024
Martin
Hong KongWhilst the bathroom is very tastefully designed, the step up into the bath is quite big. It's a shame they didn't just put a nice big shower in. This is an expensive hotel but you are in Zermatt.
This is a beautiful hotel from the moment you walk in through the door. It was the best we stayed in during our 10 day stay in Switzerland. The bedrooms are very tastefully done and it's a joy to spend time in the room. The bar area is great to sit and relax and has again been decorated in a warm, welcoming style. There is a good selection on the breakfast buffet.
Stayed in May 2024
Reviewed: 14 April 2024
Nikita
South AfricaThe pillows could have been firmer but that was a personal preference and a second slightly firmer pillow was brought to my room when requested which was much better
Friendly and helpful staff. Great restaurants. Amazing facilities especially the spa.
Stayed in March 2024
Reviewed: 10 April 2024
Anna
SwitzerlandA great, comfy hotel, right in the center, staff and facilities are just superb. Very pleasant and modern spa area, breakfast has a wide variety of food and it's really delicious. Highly recommended!
Stayed in April 2024
Reviewed: 28 March 2024
Ziad
KuwaitPerfect location
Stayed in March 2024
Reviewed: 16 March 2024
Alma
SwitzerlandThe place is beautiful.
Stayed in February 2024
Reviewed: 11 March 2024
Alma
SwitzerlandEverything. The place is beautiful and the staff are amazing.
Stayed in March 2024
Reviewed: 11 March 2024
Charles
United StatesGreat decor and restaurants. Terrific spa , billiard room, etc. Well appointed hotel with congenial staff. Location is easy access to train and lifts. Well maintained facility with excellent cleaning and breakfast.
Stayed in February 2024
Reviewed: 4 March 2024
Hernan
United StatesThe beds get too warm at night and the room felt stuffy
The restaurants, lobby, ski locker, the staff
Stayed in March 2024
Reviewed: 28 February 2024
Helena
BrazilHotel location is perfect, near to everything in Zermatt. The hotel staff is very kind, helpful and friendly, always ready to help the guests with their need. Hotel bar/restaurant is very good with a good atmosphere and the breakfast was amazing!!
Stayed in February 2024
Reviewed: 21 February 2024
Leena
United KingdomBreakfast limited in variety for standard of hotel and area too tight to move around. Avoid rooms facing noisy main street if keeping window open.
Cosy lively atmosphere. DJ. Lovely range of restaurants and suitable for vegetarians. Helpful friendly staff. Great overall service. Easy access to station, bus, taxi rank, restaurants and shops
Stayed in February 2024
Reviewed: 12 February 2024
Craig
United Kingdomrooms to dark to work in with a laptop, beds move from wal so pillows fall down.
Service staff were amazing
Stayed in February 2024
Reviewed: 2 February 2024
Adrian
PolandNothing
All
Stayed in January 2024
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