Nothing

View, location.

Stayed in June 2024

Nothing.

Stylish, clean and a fun atmosphere!

Stayed in June 2024

The bed was very comfortable. Location was excellent. Very close to train station. Ample storage space in the room to be able to unpack. Loved the hooks for hanging the jacket or other clothes.

Stayed in May 2024

A bit pricey but could be the premium charged by the hotels in the whole area.

Super convenient location so close to station. Nice and helpful staff, pity we didn’t have time to enjoy the SPA and swimming pool.

Stayed in June 2024

No remarks

The hotel has a new and great makeover, friendly staff, great service .

Stayed in May 2024

Shuttle service to/from bahnhof. Balcony on the room.

Stayed in May 2024

Breakfast wasn’t ‘exceptional’ Mini bar was extra - lots of other hotels we’ve stayed in allow you to access the mini bar without charge

Location Bar area Room amenities

Stayed in May 2024

Booking.com is a terrible website with the worst customer service

Location and services great(Booking.com is a terrible website)

Stayed in May 2024

Unfortunately, the carpet that the bed was situated on was pretty dirty and could have used a good shampooing.

The hotel was just a short walk from the train station and right in the middle of town with easy access to shopping, restaurants, cafes, etc.. The staff were very friendly and welcoming, and our room was large and luxurious. We had a nice balcony that overlooked a recreational area. For an included buffet breakfast, this was one of the best that we've every seen.

Stayed in May 2024

Location and Amenities

Stayed in May 2024

There was nothing to dislike about this hotel.

The location was excellent. Very near to the railway station so easy walking commute for early morning train.

Stayed in May 2024

Nothing all was wonderful

Location, restaurant, swimming pool, friendly service, rooms

Stayed in May 2024

Whilst the bathroom is very tastefully designed, the step up into the bath is quite big. It's a shame they didn't just put a nice big shower in. This is an expensive hotel but you are in Zermatt.

This is a beautiful hotel from the moment you walk in through the door. It was the best we stayed in during our 10 day stay in Switzerland. The bedrooms are very tastefully done and it's a joy to spend time in the room. The bar area is great to sit and relax and has again been decorated in a warm, welcoming style. There is a good selection on the breakfast buffet.

Stayed in May 2024

The pillows could have been firmer but that was a personal preference and a second slightly firmer pillow was brought to my room when requested which was much better

Friendly and helpful staff. Great restaurants. Amazing facilities especially the spa.

Stayed in March 2024

A great, comfy hotel, right in the center, staff and facilities are just superb. Very pleasant and modern spa area, breakfast has a wide variety of food and it's really delicious. Highly recommended!

Stayed in April 2024

Perfect location

Stayed in March 2024

The staff was great, they really do try their best! Honestly, absolutely everyone was great, reception, breakfast, restaurants. I came many times to the main Resto and it was always an excellent experience, I love the atmosphere, the design,and the food is of course also delicious. It was first stay at the hotel and I found it great, super cosy room (the bed was fantastically comfortable) ! If you come with a small child, mind the fact that the music in the main restaurant and bar is very loud. I never really noticed until I came with a three month old baby, ha! But that's what makes the place feel so fun for adults!

Stayed in March 2024

The place is beautiful.

Stayed in February 2024

Everything. The place is beautiful and the staff are amazing.

Stayed in March 2024

Great decor and restaurants. Terrific spa , billiard room, etc. Well appointed hotel with congenial staff. Location is easy access to train and lifts. Well maintained facility with excellent cleaning and breakfast.

Stayed in February 2024

The beds get too warm at night and the room felt stuffy

The restaurants, lobby, ski locker, the staff

Stayed in March 2024

Hotel location is perfect, near to everything in Zermatt. The hotel staff is very kind, helpful and friendly, always ready to help the guests with their need. Hotel bar/restaurant is very good with a good atmosphere and the breakfast was amazing!!

Stayed in February 2024

Breakfast limited in variety for standard of hotel and area too tight to move around. Avoid rooms facing noisy main street if keeping window open.

Cosy lively atmosphere. DJ. Lovely range of restaurants and suitable for vegetarians. Helpful friendly staff. Great overall service. Easy access to station, bus, taxi rank, restaurants and shops

Stayed in February 2024

rooms to dark to work in with a laptop, beds move from wal so pillows fall down.

Service staff were amazing

Stayed in February 2024