Breakfast service was a bit lacking, likely due to first morning of re-opening. All eggs in the unique sand display were overcooked and an additional coffee we ordered never arrived before we had to leave. We had been booked for two nights here but had to change our dates in Zermatt so only got to stay here one night and would have preferred two nights, not the hotel's fault as they were not open for our first night in Zermatt.

Very conveniently located a few mins walk from train station, we arrived the first day the hotel re-opened for the summer season. Front desk staff are exceptionally helpful, in particular Philip who recommended that the gondola up to Matterhorn despite webcam showing overcast. It was not too crowded (would not be to do it in high season with huge crowds) and the views were stunning as the clouds disappeared on our way up and area at the top with ice cave & ice sculptures very much worth a wander. Returned to immaculate spacious junior suite which was exactly as depicted and very much appreciated after stay at another Zermatt hotel which was dire. Made use of beautiful spa & pool, both immaculate and huge. Dinner was very good as was breakfast. Bar staff exceptionally friendly and helpful like front desk with extensive bar and excellent cocktails. On the way to Zermatt from Lauterbrunnen, we left a small backpack with new hiking poles bought in Zurich on a train (had three train changes). We filed a report with lost & found, hopeful it would be turned in. Three weeks later the backpack turned up and was sent to Zermatt as that's what we had requested. We were able to organize DHL to ship it home to us but need the backpack packaged. My husband spoke to Philip at hotel on the phone and the hotel got our backpack from the train station, packaged it for us, DHL picked it up from the hotel and we got it four days later with everything intact, even the cookies given to us by hotel in Bern (which were incredibly delicious).

Stayed in May 2024

Everything was great

Location and service

Stayed in June 2024

Nothing

View, location.

Stayed in June 2024

Nothing.

Stylish, clean and a fun atmosphere!

Stayed in June 2024

The bed was very comfortable. Location was excellent. Very close to train station. Ample storage space in the room to be able to unpack. Loved the hooks for hanging the jacket or other clothes.

Stayed in May 2024

A bit pricey but could be the premium charged by the hotels in the whole area.

Super convenient location so close to station. Nice and helpful staff, pity we didn’t have time to enjoy the SPA and swimming pool.

Stayed in June 2024

Shuttle service to/from bahnhof. Balcony on the room.

Stayed in May 2024

Breakfast wasn’t ‘exceptional’ Mini bar was extra - lots of other hotels we’ve stayed in allow you to access the mini bar without charge

Location Bar area Room amenities

Stayed in May 2024

Booking.com is a terrible website with the worst customer service

Location and services great(Booking.com is a terrible website)

Stayed in May 2024

Unfortunately, the carpet that the bed was situated on was pretty dirty and could have used a good shampooing.

The hotel was just a short walk from the train station and right in the middle of town with easy access to shopping, restaurants, cafes, etc.. The staff were very friendly and welcoming, and our room was large and luxurious. We had a nice balcony that overlooked a recreational area. For an included buffet breakfast, this was one of the best that we've every seen.

Stayed in May 2024

Location and Amenities

Stayed in May 2024

There was nothing to dislike about this hotel.

The location was excellent. Very near to the railway station so easy walking commute for early morning train.

Stayed in May 2024

Nothing all was wonderful

Location, restaurant, swimming pool, friendly service, rooms

Stayed in May 2024

No

Location is Good and Breakfaft is delicious

Stayed in April 2024

Whilst the bathroom is very tastefully designed, the step up into the bath is quite big. It's a shame they didn't just put a nice big shower in. This is an expensive hotel but you are in Zermatt.

This is a beautiful hotel from the moment you walk in through the door. It was the best we stayed in during our 10 day stay in Switzerland. The bedrooms are very tastefully done and it's a joy to spend time in the room. The bar area is great to sit and relax and has again been decorated in a warm, welcoming style. There is a good selection on the breakfast buffet.

Stayed in May 2024

The pillows could have been firmer but that was a personal preference and a second slightly firmer pillow was brought to my room when requested which was much better

Friendly and helpful staff. Great restaurants. Amazing facilities especially the spa.

Stayed in March 2024

A great, comfy hotel, right in the center, staff and facilities are just superb. Very pleasant and modern spa area, breakfast has a wide variety of food and it's really delicious. Highly recommended!

Stayed in April 2024

Perfect location

Stayed in March 2024

The staff was great, they really do try their best! Honestly, absolutely everyone was great, reception, breakfast, restaurants. I came many times to the main Resto and it was always an excellent experience, I love the atmosphere, the design,and the food is of course also delicious. It was first stay at the hotel and I found it great, super cosy room (the bed was fantastically comfortable) ! If you come with a small child, mind the fact that the music in the main restaurant and bar is very loud. I never really noticed until I came with a three month old baby, ha! But that's what makes the place feel so fun for adults!

Stayed in March 2024

The place is beautiful.

Stayed in February 2024

Everything. The place is beautiful and the staff are amazing.

Stayed in March 2024

Great decor and restaurants. Terrific spa , billiard room, etc. Well appointed hotel with congenial staff. Location is easy access to train and lifts. Well maintained facility with excellent cleaning and breakfast.

Stayed in February 2024

The beds get too warm at night and the room felt stuffy

The restaurants, lobby, ski locker, the staff

Stayed in March 2024

Hotel location is perfect, near to everything in Zermatt. The hotel staff is very kind, helpful and friendly, always ready to help the guests with their need. Hotel bar/restaurant is very good with a good atmosphere and the breakfast was amazing!!

Stayed in February 2024