No lift and small staircase made it difficult to move luggage, even if on ground floor there are still stairs to navigate from the street. WiFi would often not work. On arrival, staff had closed up for day from noon, left all the rooms keys with people's names just in public area. Pillows were very flat

Fantastic location, easy walk from train station. Good pricing compared to most of Zermatt

Stayed in June 2024

Nothing.

Location, comfort.

Stayed in May 2024

No lifts, lots of narrow stairs, low ceilings in room. Small room & small bathroom. No hot water 2nd day stopped at Midnight first day and was not turned on until late evening 2nd day. No reception, key just hanging on entry wall.

Good location, easy walk from the train station. Great breakfast choices.

Stayed in May 2024

The room was very small and lighting was a bit too dull for me. The building was old so the floors creaked a lot when other guests moved around on different floors, but it was quite a bit cheaper than other hotels. Only tea, no coffee.

The view of the mountains. The balcony. The kettle in the room.

Stayed in May 2024

No lift. Our room is at level 4. We need to carry our luggages all the way there 😅

Location as it is near restaurants

Stayed in June 2024

No lift eventhough the hotel has 4 floors. If you don't ask for room on the 1st floor when booking it and you have a lot of heavy luggage, you have to carry your luggage all the way up to the 3rd floor...

Clean and the facilities are good, a bit noisy due to the location near the church at the centrum. Host is very nice and there is luggage storage which you can still use after check-out

Stayed in May 2024

Just all the steps, we were on the third floor!

Beautiful village, lots to see and do. The hotel was crammed between 2 other buildings, and only accessible by lots of steps. We couldn't have dinner in the restaurant as it was fully booked. Room itself was small but comfortable.

Stayed in April 2024

Although not rude we did not find the staff to be overly welcoming or friendly. The WIFI did not work and the staff did not respond to our request to rectify.

Location was very good.

Stayed in May 2024

There was no lift and very narrow stairs to go up. Nobody was there to guide how to check inn since we booked late at night and reached after 8 pm. Very dim light in the room

Near to main attractions very convenient location for roaming in the city and to reach chair lifts and train station

Stayed in May 2024

Nothing

Convenient and good breakfast

Stayed in May 2024

Staff availability

Location

Stayed in April 2024

There was a bar near the location and it is quite noisy at night. The location is under renovation and the lobby is a bit crowded. The bathroom is very small and uncomfortable

Good location with great view and tasty breakfast

Stayed in May 2024

No lift

Good

Stayed in May 2024

Tight space stairs if you have a heavy luggage .staff don't speak english.

Location is excellent

Stayed in April 2024

The (most) famous bar in town is just across from the hotel, so ear plugs can be handy if you want to sleep with the window open to get fresh air. A bit more detail from the hotel about the self check-in procedure would be helpful (we did have to wander around a bit).

Excellent price/quality ratio for our 1 night stay. Communication from hotel was good. Our room had a lovely balcony overlooking Bahnhofstr. Breakfast was nice.

Stayed in April 2024

Too dark in the bedroom, narrow hallway

The locationn

Stayed in April 2024

The room and the Bathroom were so small that we could not move, waking up you had the wall in front of your nose. The steps were horrible to claim with a suitcase. This Hotel is good for young Skiers.

Breakfast was good

Stayed in April 2024

Right location, helpfull staff, good breakfast.

Stayed in March 2024

Strange Check-in (list with names and keys on the wall, notice about such procedure in advance would be helpful); On breakfast was not allowed to sit at the table I wanted despite empty restaurant; While I was on breakfast bed linen and towels were taken away although I have not checked out yet; Good audibility; Due to location club music till 3 a.m.; Was difficult to take a shower (3rd floor): water was either too cold or too hot No information about time of the breakfast

Location (near the center and railway station); Cosy room; Kettle, tea in the room

Stayed in March 2024

Very noisy at night since it’s opposite a club (we have purposely requested a quiet room when we booked and the request has been acknowledged, but the result isn’t so)

Close to the train station and various tourist spots Basic breakfast available Property is clean

Stayed in February 2024

It is a budget hotel. we came during peak season, so hotel prices are quite expensive. No elevator (quite difficult for senior citizens) and breakfast is not a buffet style.

The location of the hotel is very strategic, close to the Zermatt train station (just a 7-minute walk to the hotel). The hotel is also close to the Viewpoint Matterhorn (just a 2-minute walk).

Stayed in February 2024

Room was quite small and there was a lot of external noise late at night.

Staff were really helpful, good breakfast, very reasonable for Zermatt.

Stayed in February 2024

No reception or staff on site, I knew this when booking, but didnt expect to arrive to FULL NAMES on a page at the front door WITH ROOM NUMBERS?! Then keys are hanging on the wall beside the list! This is absolutely crazy! A booking reference should be used instead of guest full names!! I was worried someone could be in my room when I opened the door. I could hear every movement of the people in the rooms beside me - the floor boards in my room moved when they walked, I woke up thinking someone was in my room, but it was my neighbour going to the toilet! Very disturbed sleep. Bar noise from the main street until early morning, but this is to be expected on a Saturday night.

I came for one night to ski for the weekend, and this hotel was a great find in such an exclusive resort! Fantastic location, lucky to have a top floor room with a balcony and view, breakfast was standard, single room small but adequate for a solo traveler. It is great value if you want a basic stay in a beautiful place. Sitting on the balcony with a view and being able to watch people in the street was fabulous. Restaurant on the 1st floor was busy and convenient. Clean despite the renovation works. Room was a comfortable temperature despite it being -10°C outside.

Stayed in February 2024

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Cheap for Zermatt.

Stayed in February 2024