Wiestistrasse 32, 3920 Zermatt, Switzerland
#131 of 476 hotels in Zermatt
Guests' ChoiceBased on 129 apartment reviews
9.0Cleanliness
9.4
Comfort
9.5
Location
8.1
Facilities
9.2
Staff
9.3
Value for money
8.6
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2024
Anirudh
IndiaOne of the best decisions to choose this property, value for money, very spacious, very clean with a lot of amenities, and the best part is the views that you get, unreal. Without a doubt, one of my best stays till date
Stayed in September 2024
Reviewed: 15 September 2024
Wong
Malaysianice view at balcony
Stayed in September 2024
Reviewed: 13 September 2024
Michaela
SlovakiaApartment was clean, very well equiped sme very very spacious. View on Matternhorn was stunning and we also enjoys the welness.
Stayed in September 2024
Reviewed: 11 September 2024
Michelle
AustraliaCan’t think of anything
Location was spectacular,apartment was even more lovely and bigger than I thought it would be,facilities were brilliant-loved the spa facilities downstairs! Coffee machine fulllof beans and ready to go was a bonus!
Stayed in August 2024
Reviewed: 7 August 2024
Shobhit
SwitzerlandThe door needs to have a lock from inside, for making it toddler friendly
Amenities and cleanliness
Stayed in August 2024
Reviewed: 23 June 2024
Dorota
SwitzerlandWe had a great stay, beautiful apartment with a great view, can strongly recommend. Nice spa, clean and spacious rooms.
Stayed in June 2024
Reviewed: 22 June 2024
Sandeep
IndiaReaching to apartment along with luggage was challenging
Everything was good here from the host to property
Stayed in May 2024
Reviewed: 10 June 2024
Sylvia
AustraliaNothing
Spacious, clean, comfortable accommodation with excellent facilities views and access to most amenities. Excellent services friendly staff. Couldn't ask for more. Got picked up from station and dropped off, too. Our 3rd time here. Will always come back to this place. Thank you
Stayed in June 2024
Reviewed: 1 June 2024
Atul
IndiaAmbience, location, amenities, view of Matterhorn from compound,wel equipped kitchen, bathroom toilets and overall each and every thing.merry and shabi are very helpful for pickup and drop from station and also luggage arrangement.Truly appiciate this
Stayed in May 2024
Reviewed: 19 January 2024
Sonja
AustraliaThe PILLOWS All 6 of us struggled to sleep. The pillows were flat and uncomfortable
The location was fantastic and the staff were very friendly and helpful
Stayed in January 2024
Reviewed: 25 December 2023
Ralph
United StatesIt would have been better if the apartment was located on a level street!
The long uphill walk from the street was a major problem for myself, age 86 and my wife, age 88, especially as it was sometimes ice covered! Therefore in the 3 days we were there, we went into town only once!
Stayed in December 2023
Reviewed: 23 December 2023
Anne
AustraliaThe views and the proximity to restaurants and bars The staff are friendly
Very clean and modern Spa sauna and spa in the complex fantastic after a days skiing
Stayed in December 2023
Reviewed: 19 December 2023
Jayme
CanadaNothing!
Beautiful and clean!
Stayed in December 2023
Reviewed: 1 November 2023
Anita
IndonesiaThe acces from the main road to the appartements is the problem, specialy family with baby stroler, Or oldest people.
The appartements was very comfort, and clean. The facility are complete. Very nice view.
Stayed in September 2023
Reviewed: 16 October 2023
Muhamad
MalaysiaGot to hike up
Thr view and the kitchen
Stayed in September 2023
Reviewed: 4 October 2023
Evy
SingaporeYou have to climb a hill to reach the apartment but nice chalet manager helped us with our lugagge. One thing in the kitchen is lack of serving plates and bowls
Size is big, location (matterhorn golden sunrise view), modern apartment and facilities including sauna and spa, nice sound system, use of full kitchen equipment. Shuttle is available to pick you from/to station
Stayed in September 2023
Reviewed: 2 October 2023
Siew
MalaysiaThe location is a bit far fr train station and all the shops. Have to walk uphill everyday for abt 10mins
The have full facilities. As we were there for few nights so we cooked and celebrated mooncake festival there.it’s very quiet as it a bit far from the Main Street
Stayed in September 2023
Reviewed: 30 September 2023
Tony
United StatesWhen booking, it should be noted that walking to the location is difficult.
We have a fantastic view of Matthiol from our dining room! It's truly unbeatable.
Stayed in September 2023
Reviewed: 30 September 2023
Patrick
SwitzerlandThe uphill walk especially with heavy luggage
Spacious and clean.
Stayed in September 2023
Reviewed: 30 September 2023
Kathleen
United Statesno view
it was very clean and modern
Stayed in September 2023
Reviewed: 22 September 2023
Adam
SwitzerlandSauna was not working. But still deserves 10/10 for the fact they try hard and even provided a sauna when many other places don’t.
Spacious, nice balcony and view and the spa was great.
Stayed in August 2023
Reviewed: 28 August 2023
Colerado
United Arab EmiratesSpa Hot Tub did not have Hot water even after complaining the issue wasn't fixed. The incline walk from the taxi drop off
Everything in the apartment
Stayed in August 2023
Reviewed: 20 August 2023
Sebastian
United StatesDidn’t realize what a hike it was to get to the apartment. A little difficult with our luggage’s. Disappointed that the floors were not clean and dust on the bathroom walls. Many broken accessories in the bathrooms.
We called to say we were on our way by train from Tasch and someone was there waiting as soon as we arrived they walked us up to the apartment and showed us in. The apartment was very spacious with a nice deck and slight view of the peak of Matterhorn mountain.
Stayed in August 2023
Reviewed: 17 August 2023
Xuan
Hong KongIt took the hotel more than 30mins to send over a taxi to pick us up. And the apartment locates at the top of a long slope that nobody helps us with the luggage.
Very spacious apartment
Stayed in July 2023
Antalya, Turkey
Quintã de Martins Pero, Portugal
Alameda, USA
Puncak, Indonesia
Shunyi, China
Selva di Val Gardena, Italy
Trogir, Croatia
Hakuba, Japan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content