Palacestrasse, 3780 Gstaad, Switzerland
#7 of 55 hotels in Gstaad
Guests' ChoiceBased on 42 hotel reviews
9.3Cleanliness
9.5
Comfort
9.6
Location
9.6
Facilities
9.4
Staff
9.4
Value for money
8.6
Free WiFi
9.5
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Showing 1 – 25
Reviewed: 11 August 2023
Nektaria
United KingdomNo free transfer on arrival
Everything. Manners, professionalism
Stayed in August 2023
Reviewed: 7 August 2023
Vikas
IndiaHousekeeping team - serious issues.
Location
Stayed in August 2023
Reviewed: 7 February 2023
Snezana
United StatesAn amazing hotel in great locations, classy, old charm, great service, great spa and great rooms
Stayed in February 2023
Reviewed: 6 January 2023
Jennifer
AustraliaNothing! There was nothing not to love, it was perfection!
It was perfect in every way. The attention to detail and amazing waiters and waitresses just outstanding. Gorgeous hotel, most amazing facilities, incredible service, stunning location, beautiful spa and indoor, outdoor swimming pool. Everyone was absolutely delightful and helpful. It was memorable every moment. Divine music at dinner, outstanding musicians.
Stayed in January 2023
Reviewed: 29 August 2022
Otman
United Arab Emiratesvery good
very good
Stayed in August 2022
Reviewed: 26 July 2022
Arto
ThailandThe beautiful ambience of being in an exclusive hotel environment but yet the feeling of very much being at home and the attention of the team is exceptional.
Stayed in July 2022
Reviewed: 21 July 2022
Alan
United KingdomVery little
First class
Stayed in July 2022
Reviewed: 16 July 2022
Vidya
United Statesloved everything!!
Stayed in July 2022
Reviewed: 14 July 2022
Fiona
United KingdomThe spa area with indoor/outdoor pool with the beautiful gardens. Such a relaxing area. Exceptional food and very nice staff.
Stayed in July 2022
Reviewed: 10 July 2022
Gemma
FranceThe staff were exceptional. The whole experience was superb. I would highly recommend this hotel.
Stayed in July 2022
Reviewed: 11 March 2022
Eliasac
Switzerland- Food Credit: Absolutely hated the obligation to eat at the hotel with their obligatory food credit (excluding drinks); It's definitely not to the client's advantage, obliges you to eat in rather than go to the town's restaurants, and we ended up paying more than 500 francs for 3 days with some very moderate consumptions. Some of the items are also scandalously priced: A very common cocktail which shall remain unnamed would cost you more than 40 francs, that's double the price in the Four Seasons-Georges V in Paris... - Rude Waiters: while most waiters were nice and polite, some of the younger waiters were rude and haughty. Many of them did not speak proper English or French and had trouble understanding either. While we tried catching the attention of a waiter, he looked us in the eye and passed us through as though we didn't exist. I had to breathe deeply not to go and make a scene. This is definitely not service to be expected in a Palace. - Noise: The room was relatively quiet but the radiator was rather noisy. It gave a background noise which was quite annoying.
- Breakfast: the Breakfast is lovely all in all. However, one negative point: we were shocked to see the lack of Fresh pastries. While the bread selection is delicious, the croissants and brioches are appalling, as if they were pre-packaged and just open for the morning. The rest however is delightful: from the fresh orange juice to the cold meats etc. - Location: the location is excellent. It overlooks Gstaad and seems to be the main hub of the town. - Staff: People were generally very polite and nice. The Concierge was helpful, just as the drivers of shuttles that took you to town or ski lifts when you needed to. The chambermaids who turned down the room for the night were always kind, smiley, polite and discreet.
Stayed in March 2022
Reviewed: 28 February 2022
Patrick
Francetoo expensive lobby sometimes overcrowded as well as some restaurants
very homy excellente and personalized service
Stayed in February 2022
Reviewed: 4 February 2022
Navid
United KingdomNothing
This is a very nice hotel with staff who are exceptional. Tge restaurants are top tier. Great facilities in spa.
Stayed in January 2022
Reviewed: 31 January 2022
Stefan
SwitzerlandRestaurants / bar sometimes a bit too full / hectic. 40+ CHF for a drink is too much even for Swiss standards.
Great old Charme hotel with wonderful spa facilities.
Stayed in January 2022
Reviewed: 29 January 2022
Gclondon
United KingdomEverything
Stayed in January 2022
Reviewed: 30 July 2022
Dr
KuwaitNothing
The location, the facilities , the relaxing atmosphere , the staff and the overall comfort .
Stayed in July 2022
Reviewed: 25 January 2022
Anonymous
United Arab EmiratesThe customer service at this place was shocking. We had cancelled our spa booking and without telling us that there would be a cancellation charge they charged us the full amount for the treatments. Only after arguing that it isn’t right they only refunded 50% of the treatment value.
Stayed in January 2022
Reviewed: 17 January 2024
Taleb
United Arab EmiratesThere are no comments available for this review
Stayed in January 2024
Reviewed: 29 July 2023
Rong
Hong KongThere are no comments available for this review
Stayed in July 2023
Reviewed: 25 July 2023
Walid
Saudi ArabiaThere are no comments available for this review
Stayed in July 2023
Reviewed: 30 June 2023
Anca
United Arab EmiratesThere are no comments available for this review
Stayed in June 2023
Reviewed: 12 February 2023
Steve
United StatesThere are no comments available for this review
Stayed in February 2023
Reviewed: 12 February 2023
Zeina
United Arab EmiratesThere are no comments available for this review
Stayed in February 2023
Reviewed: 4 February 2023
Amirabbas
United KingdomThere are no comments available for this review
Stayed in February 2023
Showing 1 – 25
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