Rathausgasse 72, 3011 Bern, Switzerland
#35 of 43 hotels in Bern
Guests' ChoiceBased on 497 hotel reviews
8.0Cleanliness
8.4
Comfort
8.3
Location
9.5
Facilities
7.7
Staff
9.1
Value for money
7.6
Free WiFi
8.9
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End of dialog contentReviewed: 25 June 2024
Gary
CanadaLocation is amazing. Staff is the best!!
Stayed in June 2024
Reviewed: 25 June 2024
Kristen
United StatesThe street noise can be very loud in the evening as late as 3:00AM. That was the only downfall.
The location was excellent and central to everything. The rooms were very clean and the beds were comfortable. The breakfast was fabulous.
Stayed in June 2024
Reviewed: 25 June 2024
Orsini
United StatesRestaurant was very dark and gloomy
Conveniently located to train and restaurants. Accommodating staff
Stayed in June 2024
Reviewed: 11 June 2024
Jenyu
AustraliaThe room that was given to us had a sloped roof essentially meaning you can’t use half the room. Not a big problem.
Great location, in the middle of the busy area of the city but still very quiet in the rooms. There was daily room cleaning which was very nice. The staff at reception were lovely and helpful. The breakfast was good and on par with other hotels in Switzerland (yogurt, cereals, juices, croissants, bread, boiled eggs, cured meats and fruits). There was not many gluten free options in the breakfast for my partner.
Stayed in June 2024
Reviewed: 6 June 2024
Vitalii
GermanyGreat breakfast, super central location, the parking is neaby
Stayed in June 2024
Reviewed: 4 June 2024
Vanessa
IrelandIt has a nice location but I was expecting more from a 3 stars hotel. The room was small and the ceiling near the bad was low and we had to be careful. The staffs are amazing and the room was very clean and quiet.
Stayed in June 2024
Reviewed: 4 June 2024
Katy
United KingdomStaff were great and very friendly, room was spacious and clean. Location was ideal, close to everything in Bern including the train station
Stayed in June 2024
Reviewed: 3 June 2024
Jill
AustraliaRooms were too hot as if the heating was on…also breakfast area too hot.
Comfortable, good breakfast, central and helpful staff.
Stayed in June 2024
Reviewed: 31 May 2024
Alexandra
United StatesLocation
Stayed in May 2024
Reviewed: 29 May 2024
Karen
United KingdomNothing
Right in the centre of Bern - perfect! We were at the back so lovely and quiet. Breakfast very pleasant. Bed comfortable and roomy :-) Staff very helpful and gave us the guest passes straight away! (Free transport etc)
Stayed in May 2024
Reviewed: 27 May 2024
Paula
United StatesTv no English stations. Staff didn’t know how to fix.
Location
Stayed in May 2024
Reviewed: 22 May 2024
Judy
CanadaA few hot items at breakfast would have been nice. The bathroom did not feel very private as you can see shadows through the glass.
Location is perfect in old town. Spacious breakfast room. Basic breakfast and nicely presented. Manager Mike fixed our TV to give us English channels which was appreciated. Very friendly and helpful staff.
Stayed in May 2024
Reviewed: 21 May 2024
Sherry
United Statesold room
location
Stayed in May 2024
Reviewed: 20 May 2024
Sergiusz
PolandWe would suggest to add hot omelet to the beakfast :) it is not that expensive, but guests would be happy
The hotel has an excellent location in the heart of the Old Town. And the staff is very helpful / friendly.
Stayed in May 2024
Reviewed: 17 May 2024
Joanne
United KingdomThe room was tiny. Don't take a big suitcase!
Great location in the old town. The room was spotlessly clean and comfortable with a great shower
Stayed in May 2024
Reviewed: 14 May 2024
Samuele
ItalyVery good breakfast and position. The room was very clean, it's a very nice hotel
Stayed in April 2024
Reviewed: 14 May 2024
Bernard
New ZealandParking was a short walk away
Fantastic location, situated within walking distance to shops and resturants. Great breakfast
Stayed in April 2024
Reviewed: 9 May 2024
Kandi
United StatesA mini fridge in room would have been nice.
Perfect location, breakfast included, ice machine available (unfortunately it broke our last night there), comfortable bedding.
Stayed in May 2024
Reviewed: 5 May 2024
Evelyn
IrelandThere was no drinking water in the bedroom.
I liked everything about the breakfast. The staff were very efficient and helpful. The receptionists were also really helpful when I asked for directions . The location was excellent for where I needed to go.Thank you all.
Stayed in May 2024
Reviewed: 24 April 2024
Merve
TurkeyI wanted to make a phone call outside my room at a late hour (such as 11pm), but I didn't want to disturb the receptionist. There was a seat (which was really comfortable) in the stairs area and I sit there and talk. Maybe a common area would be lovely.
Location was perfect. Breakfast was good. Staff were helpful. Facility gives Bern tourist card for free transformation.
Stayed in April 2024
Reviewed: 23 April 2024
Rottier
United Statespillow was very uncomfortable, only one and no support
The location and the view
Stayed in April 2024
Reviewed: 22 April 2024
Sonia
United KingdomRubbish pillow.
Location was excellent. Staff were very helpful and offers a delicious breakfast.
Stayed in April 2024
Reviewed: 19 April 2024
Peter
United KingdomI liked the feeling of being in an old hotel but my room was modern and comfortable and the bathroom was perfectly fit for purpose. Breakfast was good
Stayed in April 2024
Reviewed: 9 April 2024
Andrea
United KingdomSpace and location
Stayed in April 2024
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