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Reviews of Goldener Schlüssel 3 stars

Rathausgasse 72, 3011 Bern, Switzerland

#35 of 43 hotels in Bern

Guests' Choice

Review score

Based on 497 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    9.5

  • Facilities

    7.7

  • Staff

    9.1

  • Value for money

    7.6

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 25 June 2024

    9.0
    Would return to this hotel in our next trip. Breakfast included was good. Staff are amazing! Thank you!!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Location is amazing. Staff is the best!!

    Stayed in June 2024

  • Reviewed: 25 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The street noise can be very loud in the evening as late as 3:00AM. That was the only downfall.

    The location was excellent and central to everything. The rooms were very clean and the beds were comfortable. The breakfast was fabulous.

    Stayed in June 2024

  • Reviewed: 25 June 2024

    8.0
    Beautiful city
    • Leisure trip
    • People with friends
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant was very dark and gloomy

    Conveniently located to train and restaurants. Accommodating staff

    Stayed in June 2024

  • Reviewed: 11 June 2024

    9.0
    Great stay in the middle of Bern.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room that was given to us had a sloped roof essentially meaning you can’t use half the room. Not a big problem.

    Great location, in the middle of the busy area of the city but still very quiet in the rooms. There was daily room cleaning which was very nice. The staff at reception were lovely and helpful. The breakfast was good and on par with other hotels in Switzerland (yogurt, cereals, juices, croissants, bread, boiled eggs, cured meats and fruits). There was not many gluten free options in the breakfast for my partner.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    8.0
    very central location, recommended
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    Great breakfast, super central location, the parking is neaby

    Stayed in June 2024

  • Reviewed: 4 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It has a nice location but I was expecting more from a 3 stars hotel. The room was small and the ceiling near the bad was low and we had to be careful. The staffs are amazing and the room was very clean and quiet.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff were great and very friendly, room was spacious and clean. Location was ideal, close to everything in Bern including the train station

    Stayed in June 2024

  • Reviewed: 3 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Rooms were too hot as if the heating was on…also breakfast area too hot.

    Comfortable, good breakfast, central and helpful staff.

    Stayed in June 2024

  • Reviewed: 31 May 2024

    7.0
    Ok
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Location

    Stayed in May 2024

  • Reviewed: 29 May 2024

    8.0
    Lovely city, nice hotel - would recommend!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Nothing

    Right in the centre of Bern - perfect! We were at the back so lovely and quiet. Breakfast very pleasant. Bed comfortable and roomy :-) Staff very helpful and gave us the guest passes straight away! (Free transport etc)

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Wonderful!!
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Tv no English stations. Staff didn’t know how to fix.

    Location

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Pleasant 3 night stay in Bern.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    A few hot items at breakfast would have been nice. The bathroom did not feel very private as you can see shadows through the glass.

    Location is perfect in old town. Spacious breakfast room. Basic breakfast and nicely presented. Manager Mike fixed our TV to give us English channels which was appreciated. Very friendly and helpful staff.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    old room

    location

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Great hotel for a lovely city break / weekend in Bern
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    We would suggest to add hot omelet to the beakfast :) it is not that expensive, but guests would be happy

    The hotel has an excellent location in the heart of the Old Town. And the staff is very helpful / friendly.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    Perfect location
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The room was tiny. Don't take a big suitcase!

    Great location in the old town. The room was spotlessly clean and comfortable with a great shower

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Very good, I will return
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Very good breakfast and position. The room was very clean, it's a very nice hotel

    Stayed in April 2024

  • Reviewed: 14 May 2024

    9.0
    Beautiful Bern
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking was a short walk away

    Fantastic location, situated within walking distance to shops and resturants. Great breakfast

    Stayed in April 2024

  • Reviewed: 9 May 2024

    9.0
    Great stop to visit Bern, great jumping off point to walk in all directions of city.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    A mini fridge in room would have been nice.

    Perfect location, breakfast included, ice machine available (unfortunately it broke our last night there), comfortable bedding.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    9.0
    I really enjoyed it. Thank you.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was no drinking water in the bedroom.

    I liked everything about the breakfast. The staff were very efficient and helpful. The receptionists were also really helpful when I asked for directions . The location was excellent for where I needed to go.Thank you all.

    Stayed in May 2024

  • Reviewed: 24 April 2024

    9.0
    My mom and I stayed one night. During our trip we discovered the old town of Bern. Our stay was lovely. If I come back t
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    I wanted to make a phone call outside my room at a late hour (such as 11pm), but I didn't want to disturb the receptionist. There was a seat (which was really comfortable) in the stairs area and I sit there and talk. Maybe a common area would be lovely.

    Location was perfect. Breakfast was good. Staff were helpful. Facility gives Bern tourist card for free transformation.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    8.0
    great location and friendly staff
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    pillow was very uncomfortable, only one and no support

    The location and the view

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Rubbish pillow.

    Location was excellent. Staff were very helpful and offers a delicious breakfast.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    9.0
    Hotel in the old town and well worth a visit
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    I liked the feeling of being in an old hotel but my room was modern and comfortable and the bathroom was perfectly fit for purpose. Breakfast was good

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Antique
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Space and location

    Stayed in April 2024

Showing 1 – 25

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