Bahnhofstrasse 21, 3920 Zermatt, Switzerland
#135 of 464 hotels in Zermatt
Guests' ChoiceBased on 948 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.7
Facilities
9.0
Staff
9.4
Value for money
8.8
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 June 2024
Beng
SingaporeLocation is excellent. Near to everywhere.
Stayed in May 2024
Reviewed: 18 June 2024
Keith
AustraliaIt was in a great location, the staff were helpful and the rooms were very clean.
Stayed in June 2024
Reviewed: 18 June 2024
Cesar
Brazilnothing
localization
Stayed in June 2024
Reviewed: 16 June 2024
Seow
SingaporeIt would have been perfect if it has a bar fridge. The staff were very efficient but were very busy hence did not have time to answer detail queries at times.
The location of the hotel is excellent, in the heart of Zermatt and only a short walk from the train station. It was very convenient for us to explore Zermatt and the nearby attractions such as Gornergrat from there. As it is on the Main Street, there are many good food and shopping options. The room was of good size with a nice small balcony for outside view. It was very clean, comfortable and tastefully furnished. The room also came with nice breakfast every morning which we enjoyed very much. We would love to stay here again if we do come back to Zermatt in future.
Stayed in May 2024
Reviewed: 15 June 2024
Marie
United KingdomPoor quality pillows on the bed
Brilliant location right in centre of town we had superb views of the Matterhorn from our room. Service & welcome was exceptional loved it
Stayed in June 2024
Reviewed: 15 June 2024
Sidharthd
IndiaGood breakfast. Nice room
Stayed in June 2024
Reviewed: 14 June 2024
Ching
CanadaClean , spacious, Matterhorn view from patio
Easy assess, near train station and at the main shopping street
Stayed in June 2024
Reviewed: 12 June 2024
Siew
SingaporeReceptionist promised to arrange earlier breakfast for our group of four but no arrangement was made.
Very cosy and nice
Stayed in June 2024
Reviewed: 9 June 2024
Alison
AustraliaNil
Well located hotel a short walk from train station. Clean with a good sized room. Breakfast was varied with a good selection of different foods. Staff were very helpful with best viewing options and when and how to achieve best results in a short stay. Great recommendations as it worked well for us.
Stayed in June 2024
Reviewed: 8 June 2024
Lou
United KingdomIn the morning, the cleaners opened the door directly while we were still sleeping, and we were shocked.
It is located in the town, which is convenient, the staff is friendly, and the room is very clean.
Stayed in June 2024
Reviewed: 7 June 2024
Christie
United StatesThe location is perfect - right in the middle of everything! One of our rooms had a beautiful view of the Matterhorn! Rooms were comfortable, nice showers, excellent breakfast. They even accommodated my restricted diet well.
Stayed in June 2024
Reviewed: 5 June 2024
Famajati
SingaporeNone
Good location. Big room. Very clean. Excellent breakfast.
Stayed in May 2024
Reviewed: 3 June 2024
Stephanie
United StatesNo refrigerator in room. Breakfast was good but not outstanding.
Location, generous size room, comfortable beds, clean, let us store suitcases before and after. Coffee in room
Stayed in June 2024
Reviewed: 3 June 2024
Linda
AustraliaPerfect in every way!
Stayed in June 2024
Reviewed: 1 June 2024
Steve
AustraliaSuperior Double Room - Excellent location in the centre of the village. Easy walk from train station. Very basic breakfast but nice.
Stayed in May 2024
Reviewed: 31 May 2024
Juan
UruguayNothing
It was very near The station, very easy to find. The breakfast was excellent
Stayed in May 2024
Reviewed: 30 May 2024
George
United StatesFront desk was great!
Stayed in May 2024
Reviewed: 29 May 2024
Neil
United KingdomVery convenient for the railway station, only a few minutes walk away and right in the centre of town. Staff very friendly and helpful.
Stayed in May 2024
Reviewed: 28 May 2024
Anne-marie
New ZealandNothing
Lovely Hotel. Friendly staff. Spotlessly clean .Large room with view of Matterhorn from window. So close to main train station, restaurants and shops.
Stayed in May 2024
Reviewed: 28 May 2024
Angela
United KingdomAir in the radiator causing knocking noise
In the town centre, we stayed out of season so may be a bit noisier in high season, staff were really helpful and Hôtel very clean
Stayed in May 2024
Reviewed: 28 May 2024
Diane
United StatesNothing. Everything was fantastic
Excellent buffet breakfast, spacious, quiet, and clean room, and in the center of Zermatt close to all shops and cafes. Wonderful desk provided friendly suggestions for activities, food & transport
Stayed in May 2024
Reviewed: 25 May 2024
Ah
SingaporeNot much except didn't get a room with a view of Matterhorn.
Though I did not get any upgrade or a room with a view of Matterhorn, the hotel delivered the essentials, including an excellent location near the train stations and countless shops/restaurants, a clean and functional (though small) room and a healthy continental breakfast. The staff are very efficient and friendly too.
Stayed in May 2024
Reviewed: 25 May 2024
David
United StatesNice little hotel, very clean. Our room had a nice view of the Matterhorn and was spacious. Breqakfast was pretty much a "continental" type breakfast with a little fruit, sliced meats and cheese, lots of breads.
Stayed in May 2024
Reviewed: 24 May 2024
Lana
United StatesLocation, comfort , views
Stayed in May 2024
Vire, France
Tarancón, Spain
Kovalam, India
Vieira do Minho, Portugal
Faliraki, Greece
Leura, Australia
Monrupino, Italy
Launceston, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content