Chrum 21, 3920 Zermatt, Switzerland
#5 of 463 hotels in Zermatt
Guests' ChoiceBased on 269 hotel reviews
9.6Cleanliness
9.8
Comfort
9.6
Location
9.7
Facilities
9.4
Staff
9.9
Value for money
9.3
Free WiFi
9.5
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End of dialog contentReviewed: 18 June 2024
Lori
United StatesNormal mattress with nice thick pad, but we found it uneven.
Outside landscaping and flowers were beautiful. Balconies were lovely for enjoying morning coffee. Shower had good water pressure and plenty of hot water. Thor was the perfect host, personable and helpful. Breakfast was fresh and delicious. Just off the main street, so quiet, but not too much of a hike uphill.
Stayed in June 2024
Reviewed: 18 June 2024
Dominador
SwitzerlandCheck out time of 10:30 was a bit early for me. Would have appreciated an extra half hour.
Wonderful service, comfy room, delicious breakfast, and central location in the village.
Stayed in June 2024
Reviewed: 10 June 2024
Daniel
LiechtensteinNothing we didn’t like
Wonderful and friendly owners that help you with everything you need. Staying in this swiss hotel, you really feel the real Switzerland with Swiss decoration, swiss flowergarden and wonderful Swiss healthy breakfast. Only 2 minutes walk to Bahnhofstraße, the Center of Zermatt.
Stayed in June 2024
Reviewed: 24 April 2024
Pikula
United StatesThere wasn't anything I didn't like!
I absolutely loved the owners. They were so kind and let me borrow their walking sticks and sunscreen. They also made amazing hiking recommendations. My room was adorable, so cozy, and clean! I enjoyed the complimentary breakfast, beautiful views, and the complimentary slippers and bedside tea.
Stayed in April 2024
Reviewed: 15 April 2024
Alexandr
PortugalFantastic place and very friendly attitude! Thank you!
Stayed in April 2024
Reviewed: 11 April 2024
Adam
United KingdomHonestly I cannot complain about anything. Wifi could be faster maybe. Honestly, for the price this place is basically close to perfect.
Breakfast was lovely. Just what you would need and nice and fresh and clean and cute eating area. The staff could not be more helpful and lovely. The location is so good. Really close to the high street and a maximum of 10 mins to walk to any lift or as short as 3-4 minutes depending on where you go. Got picked up from station and driven to hotel. There is a takeaway and many restaurants literally 30 seconds away. I stayed in what I am guessing is the smallest room in the entire place. A tiny one bed room. But even this was adequate and clean and all I needed for a ski trip.
Stayed in March 2024
Reviewed: 9 April 2024
Nate
United StatesRomantica was great. Our hosts Thor and Michele were very accommodating and made us feel so welcome during our stay. Breakfast was a treat every morning before we hit the slopes and we loved the hotel dog and cat (Kimmie and Mousey)!
Stayed in March 2024
Reviewed: 27 March 2024
Simon
United KingdomThe lovely hotel was perfectly situated in Zermatt. The hosts are wonderful and very welcoming.
Stayed in March 2024
Reviewed: 25 March 2024
Tracy
United KingdomNothing. Everything was good
The location was perfect. In the centre of Zermatt so very easy to find everywhere. The breakfast was so good with local products used. Our room was extremely comfortable and clean. We were greeted by Michelle who was extremely helpful.
Stayed in March 2024
Reviewed: 20 March 2024
Pavlo
United StatesExceptionally friendly and helpful stuff, folks are super nice! They helped us with all the questions and reservations we asked. Our room we stayed was pretty small, but it was organized very well and lack of space was not felt at all after a day or so. Even the hotel is close to the main street, but the room was quiet even with our window facing the village and folks celebrating something in a bar nearby. Couple more things to know: - the walk to/from the train station was approx 5-7 min for us - the walk from the main street to the hotel is only 40-50 meters, but somewhat steep uphill. With few pieces of luggage it can be a micro workout. We were fine, but for maybe older people with more luggage hotel provided shuttle or taxi might be a better option. - breakfast was starting at 7:30, on our last day we had to leave at 6:00 and Michelle insisted to give us the breakfast to go - the breakfast was great, the local cheese was amazing and also somewhat unusual, the yogurt was just magnificent, fresh croissants every day, 2-3 homemade jams Overall, that was a fantastic 6 days, can’t say enough good things about the place, the stuff and also 2 furr assistants
Stayed in February 2024
Reviewed: 17 March 2024
Sarah
United KingdomI liked it all
The hotel is charming. Thor and Michelle are excellent hosts and could not do enough. Breakfast was delicious. The bar was very cosy. Our room was immaculate and super quiet. We will return.
Stayed in March 2024
Reviewed: 8 March 2024
Nancy
United StatesIt was so cozy and the hosts were amazingly helpful with nice conversation. It was everything I would imagine a Swiss experience to be. Breakfast and capuchins delicious. Location was close to everything.
Stayed in March 2024
Reviewed: 5 March 2024
Job
AustriaSuper friendly and helpful staff, amazing breakfast and conveniently located just outside the Main Street, just a short walk from the ski lifts.
Stayed in March 2024
Reviewed: 5 March 2024
Paul
United KingdomNothing
Location and hospitality of the hosts
Stayed in March 2024
Reviewed: 26 February 2024
Valerie
United StatesWe needed more snow!
Location of hotel can’t be beat. Breakfast was very good. Hosts Michelle and Thor were so helpful and interesting to speak with. Wonderful family business - traditional and one of the best hotels we have stayed in Europe.
Stayed in February 2024
Reviewed: 25 February 2024
Robert
CanadaClean, Cute, Cozie with amazing staff / owners. Free shuttle service from the train. Once your there your in the heart of the city, it’s a 2 minute walk to the best restaurants and a quick easy walk to the ski access areas.
Stayed in February 2024
Reviewed: 17 February 2024
Antonius
ChinaThe ceiling in the bathroom of the loft junior suite is a bit low resulting in some weird squatting showering.
Relaxing quiet hotel, highly recommended for couples that want a nice getaway. Owners are very attentive and caring. Be sure to ask them for the daily skiing and weather suggestions as they have the kind of insight you get from living in the mountains. Breakfast is excellent. Location is also very convenient and they pick up and bring you to the train station.
Stayed in February 2024
Reviewed: 5 February 2024
Nikolaos
SwitzerlandThe access to the hotel requires a small ascent, so a bit complicated if walking with ski boots and heavy luggage. The staff was however more than willing to help.
Very central location, close to restaurants, bars, shops, ski lifts and train station. Staff was amazing, Thor made sure everything was ready for our late arrival, he was very accommodating, friendly and available. Overall a great stay, I will definitely come back.
Stayed in December 2023
Reviewed: 4 February 2024
Daniel
United StatesThis is a special place, the staff/ owners take excellent care and pride in their accommodations. Thor greeted us with a smile and will answer all your questions and give pleasant recommendations for places to visit. The in house breakfast is fantastic and the atmosphere is unmatched. The Romantica is family owned and it shows! So happy to stay here and would recommend this place to anyone.
Stayed in January 2024
Reviewed: 30 January 2024
Robyn
United StatesIt was perfect.
Absolutely fantastic staff running a hotel that had been in the family for a a long time. The owners were lovely and had so much knowledge to share. Loved the delicious breakfasts, and the cozy feel. It was also very close to the Main Street, without the busy feel of a large hotel on the Main Street. We stayed in one of the cabins, which was very cozy and a special experience (although my brother who is 6 ft 4” might not have enjoyed the cabin as much!)
Stayed in January 2024
Reviewed: 28 January 2024
Desmond
IrelandEverything was great ! Extremely clean !! My favourite were 🐱 and dog 🐶 🩷
Stayed in January 2024
Reviewed: 20 January 2024
Ghaleb
KuwaitThe staff were very nice an very helpful. I stayed in the cottage, it was tight but was a good experience, many thanks to everyone working there.
Stayed in January 2024
Reviewed: 17 January 2024
Nikita
United StatesN/A
The room was very spacious for Europe. The location was great as the hotel is located right near the town center. The ski lifts were not a long walk to get to and the hotel provides complimentary transportation to and from the train station. In addition, the included breakfast is a great perk for early morning ski sessions.
Stayed in December 2023
Reviewed: 12 January 2024
Hemant
United StatesClose to everything, cozy, unpretentious. What a wonderful experience, something we will always remember. Highlighted by the amazing staff, including the friendly host dog and cat! We unfortunately suffered an unexpected travel disruption due to an illness, and they worked with us to find a solution. Could not have asked for anything more. So special!
Stayed in January 2024
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