I can't think of anything that wasn't outstanding. Seriously.

Absolutely everything exceeded expectations- they picked us up from the train station which was amazing, the facilities (sauna, steamroom, etc) are great, and the breakfast they offer is delicious! I also had one of the best massages of my life there with Matilda. The staff was so friendly and helpful. The kitchen was well equipped enough for us to cook ourselves dinner. They even let you keep the flipflops which I used often during the rest of our trip. The location is great because its close enough to walk to the main center street but away from the crowds enough to have a peaceful experience. The view from the room was A+. The Matterhorn can be seen from the property and the surrounding hikes are gorgeous. Highly recommend!

Stayed in June 2024

Nothing.

The room was lovely, the spa area and facilities were amazing, the breakfast was really nice - everything was perfect.

Stayed in June 2024

The location of the hotel is a considerable walk away from the train station, but i should've arranged a pick up from the train station to the hotel, so thats on me.

The room was amazing, huge and has a homey vibe. The staff went above an beyond for us! Opon check -in, the staff told us she was new and we were only her 3rd check-in on the job. She tried her best to answer all our questions and brought us to all the facilities in the building and walked us through our rooms, breakfast process and how to work the fireplace. The staff at the reception was always happy to help and answer our questions. When i mentioned we had to check-out at 5am, they even asked us if we needed some lunch packs for us to eat on our way to the next destination to which we happily obliged. The view was not bad considering there was a room with balcony that we could see matterhorn from. The gym was amazing! It had alot of equipments from cardio(threadmill, bicycles), lots of dumbbells, machines for shoulders , legs , chest, abs, and even a multi-purpose rack where you can do cables , benchpress, etc!

Stayed in June 2024

The beds were a little hard and the pillows were not great.

Breakfast in the room was great. The hotel provided a great day pack bag and the location was a quick 13 minute walk to the train station. The spa was excellent with a steam room, sauna and aroma therapy room and an excellent gym and pool.

Stayed in May 2024

Nothing

Everything! The room was lovely, there was a stylish cosy bar, and the swimming pool and jacuzzi were fab. Good quiet location 5 mins walk from the main shops.

Stayed in May 2024

shower was a little small.

huge space for the room and great natural light coming in.

Stayed in March 2024

Very well thought out, nice facilities

Stayed in March 2024

Quite expensive sky pass,

Astonish landscape, long slopes

Stayed in February 2024

Breakfast should be better.

Overall it was a nice stay.

Stayed in February 2024

This hotel is amazing! Our family of five found the suite to be very spacious with a cozy vibe. It’s a quick walk to everything in town, including shopping, restaurants, and the ski lifts, and the amenities are really nice, with a pool, hot tub, and sauna. Free breakfasts are delivered to the suite, which is a luxury. We cannot say enough good things about the staff either. Everyone was very kind and went over and above to make our stay amazing. We definitely recommend it!

Stayed in December 2023

Fantastic breakfast!

Stayed in December 2023

Nothing

Everything

Stayed in October 2023

nothing

Cozy room and new furniture Complete facility in wellness area. The staff are very friendly and helpful Unfortunately we had only one stay due to tight journey plan. It would definitely be turning back choice.

Stayed in September 2023

Location not in center of town. Will appeal to those who want to be somewhat away from town.

Clean and well appointed

Stayed in September 2023

The place is in a no-drive zone so you have to park up 5km away and pay for a train shuttle to reach it. they should have this included in the hotel prices instead of an added bill on arrival and late check-in You need to make sure you've eaten or got food with you as everything closes early

it's a spacious apartment and 5 mins from the cable car. beds were comfortable. got a good gym and spa with a jacuzzi and sauna steam and ice room

Stayed in September 2023

I can't think of anything.

Let me it this way: When I go back to Zermatt, I will only look at staying at Firefly. If they are booked, I will change my vacation dates. They are that awesome! I don't know where to begin on how great this place is. I selected the hotel based on pictures and location - like proximity to the lifts and the expansiveness of the rooms. But I was a little worried as I have certainly been fooled by websites; this place is even better than it appears. We had the the Garden Suite for our group of six. The suite was very large and sunny and opened out to a nice area to eat outside. The layout was well thought out and we didn't hear people snoring in the other rooms (yes, that is a real problem with our group).Everything was perfectly clean and the rooms seemed to be built with high quality materials. The design is modern rustic (I hope that's not a contradiction) - it fits in with the rest of Zermatt . The staff was exceptional. The bartenders at Bar55 were absolute mixologists - we used the bar as a meeting place and a relaxing zone. The front desk seemed genuinely happy to help and were, indeed, very helpful. It felt like they were proud of the place and they beamed while showing us the room and amenities. Breakfast was brought in to the room on a cart and they set up a table with settings and the food/beverages, so we got to eat at the table in the room as a family, but it felt like a luxury restaurant. The staff also deserves five stars! The gym was flat out shocking in it's size - bigger and better than most hotel chains. There are multiple saunas, as in one with aromas in the steam, another with sea salt and so on. The hot tub had reclining area where you could get fairly horizontal while relaxing. The entire property was immaculately kept. I cannot recommend this property enough. I am 55 and have traveled a lot, and stayed at nice hotels all over the world. This is my favorite place.

Stayed in August 2023

The staff were very helpful from the minute we booked until the very end when they arranged for our luggage to meet us later at the station so we could still enjoy some more sightseeing after we checked out. The room was fantastic as well as the breakfast they set up in our room every morning. I cannot speak highly enough of the staff and this wonderful place.

Stayed in August 2023

Nothing

A hotel where you feel at home

Stayed in August 2023

Nothing

Hotel was spacious, spotless, and convenient to the attractions. The breakfast was outstanding.

Stayed in August 2023

I would have preferred a/c and also being closer to the main street.

This place is nice because it is very spacious and clean. It was great having 3 bedrooms and 3 bathrooms after staying in hotel rooms for a few days. This place does have a few drawbacks. There is no a/c so we had to open our windows at night so the noise kept us awake at times. It is also a bit off of the main street. I would recommend paying the money to have a view of the Matterhorn. We did not pay the money and our view was poor. Staff was nice and helpful. Beds and showers were great.

Stayed in August 2023

Although it's 10 - 15 minutes away from the train station we weren't aware there was a shuttle service to the hotel until check-out.

Staff were very friendly and accommodating, providing us with a taxi on the day of our check-out. The hotel is around a 10 - 15 minute walk from the train station / highstreet. Breakfast is served via room service and was great. A good selection to choose from for breakfast. The facilities at Firefly were fantastic, a kitchenette within the room allowed us to cook our own meals which kept some costs down. The spa and gym were all great - the swimming pool had a fantastic mountain view and has been maintained to a good level. Views from our room were beautiful from morning until dusk. We would definitely return.

Stayed in July 2023

The suite was comfortable and well equipped for our extended family. We were close to the lifts and a quick walk away from the Gornergrat cog train and shops. We were able to walk to the train station for departure on the last day. We enjoyed using the kitchen to make lunch and one dinner, and we loved the breakfast options!!! Kids loved the PS4. The pool and hot tub were awesome, and the game room was fun. Exercise room was also good. Thank you!

Stayed in July 2023

Only minor point would be the room temperature could be slight cooler as it was quite warm outside.

The staff was amazing to begin with, check in was smooth and quick, we were alloted rooms prior to checkin time. The Garden suite/ room was beyond expectations and so was the breakfast. The attention to details - baby chairs, pantry and kichnette was spot on. We made lovely memories as a family !! The facilties were great too, we tried the pool, the jacuzzi and the massage. I have to give a shout out to Matilda who accommodated me for a last minute massage appointment. I would highly recommend the hot stone massage.

Stayed in July 2023

Everything about this hotel is perfect - from arrival when the staff show you around the spa and your room, during the stay when you are surrounded by luxury, and even on departure when we were unexpectedly offered use of the showers when we returned to pick up our bags after a hike. The rooms are comfy and stylish and even have a spare backpack you can use for adventures, the spa is generously equipped, the bar offers a very wide gin and games selection, and the whole vibe is fun and relaxing.

Stayed in July 2023