Schluhmattstrasse 55, 3920 Zermatt, Switzerland
#7 of 466 hotels in Zermatt
Guests' ChoiceBased on 110 hotel reviews
9.5Cleanliness
9.8
Comfort
9.7
Location
9.4
Facilities
9.7
Staff
9.8
Value for money
9.1
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 June 2024
Mucci
United StatesI can't think of anything that wasn't outstanding. Seriously.
Absolutely everything exceeded expectations- they picked us up from the train station which was amazing, the facilities (sauna, steamroom, etc) are great, and the breakfast they offer is delicious! I also had one of the best massages of my life there with Matilda. The staff was so friendly and helpful. The kitchen was well equipped enough for us to cook ourselves dinner. They even let you keep the flipflops which I used often during the rest of our trip. The location is great because its close enough to walk to the main center street but away from the crowds enough to have a peaceful experience. The view from the room was A+. The Matterhorn can be seen from the property and the surrounding hikes are gorgeous. Highly recommend!
Stayed in June 2024
Reviewed: 11 June 2024
Renee
AustraliaNothing.
The room was lovely, the spa area and facilities were amazing, the breakfast was really nice - everything was perfect.
Stayed in June 2024
Reviewed: 5 June 2024
Daniel
SingaporeThe location of the hotel is a considerable walk away from the train station, but i should've arranged a pick up from the train station to the hotel, so thats on me.
The room was amazing, huge and has a homey vibe. The staff went above an beyond for us! Opon check -in, the staff told us she was new and we were only her 3rd check-in on the job. She tried her best to answer all our questions and brought us to all the facilities in the building and walked us through our rooms, breakfast process and how to work the fireplace. The staff at the reception was always happy to help and answer our questions. When i mentioned we had to check-out at 5am, they even asked us if we needed some lunch packs for us to eat on our way to the next destination to which we happily obliged. The view was not bad considering there was a room with balcony that we could see matterhorn from. The gym was amazing! It had alot of equipments from cardio(threadmill, bicycles), lots of dumbbells, machines for shoulders , legs , chest, abs, and even a multi-purpose rack where you can do cables , benchpress, etc!
Stayed in June 2024
Reviewed: 4 June 2024
Jeff
United StatesThe beds were a little hard and the pillows were not great.
Breakfast in the room was great. The hotel provided a great day pack bag and the location was a quick 13 minute walk to the train station. The spa was excellent with a steam room, sauna and aroma therapy room and an excellent gym and pool.
Stayed in May 2024
Reviewed: 1 June 2024
Tracie
United KingdomNothing
Everything! The room was lovely, there was a stylish cosy bar, and the swimming pool and jacuzzi were fab. Good quiet location 5 mins walk from the main shops.
Stayed in May 2024
Reviewed: 28 March 2024
David
United Statesshower was a little small.
huge space for the room and great natural light coming in.
Stayed in March 2024
Reviewed: 26 March 2024
Yvonne
SingaporeVery well thought out, nice facilities
Stayed in March 2024
Reviewed: 26 February 2024
Bogdan
RomaniaQuite expensive sky pass,
Astonish landscape, long slopes
Stayed in February 2024
Reviewed: 19 February 2024
John
United Arab EmiratesBreakfast should be better.
Overall it was a nice stay.
Stayed in February 2024
Reviewed: 31 December 2023
Jennifer
United StatesThis hotel is amazing! Our family of five found the suite to be very spacious with a cozy vibe. It’s a quick walk to everything in town, including shopping, restaurants, and the ski lifts, and the amenities are really nice, with a pool, hot tub, and sauna. Free breakfasts are delivered to the suite, which is a luxury. We cannot say enough good things about the staff either. Everyone was very kind and went over and above to make our stay amazing. We definitely recommend it!
Stayed in December 2023
Reviewed: 27 December 2023
Vladimir
SwitzerlandFantastic breakfast!
Stayed in December 2023
Reviewed: 9 October 2023
Hicham
SwitzerlandNothing
Everything
Stayed in October 2023
Reviewed: 8 October 2023
Frozenocean
Chinanothing
Cozy room and new furniture Complete facility in wellness area. The staff are very friendly and helpful Unfortunately we had only one stay due to tight journey plan. It would definitely be turning back choice.
Stayed in September 2023
Reviewed: 23 September 2023
Breckinridge
United StatesLocation not in center of town. Will appeal to those who want to be somewhat away from town.
Clean and well appointed
Stayed in September 2023
Reviewed: 9 September 2023
Sajid
United KingdomThe place is in a no-drive zone so you have to park up 5km away and pay for a train shuttle to reach it. they should have this included in the hotel prices instead of an added bill on arrival and late check-in You need to make sure you've eaten or got food with you as everything closes early
it's a spacious apartment and 5 mins from the cable car. beds were comfortable. got a good gym and spa with a jacuzzi and sauna steam and ice room
Stayed in September 2023
Reviewed: 21 August 2023
Chris
United StatesI can't think of anything.
Let me it this way: When I go back to Zermatt, I will only look at staying at Firefly. If they are booked, I will change my vacation dates. They are that awesome! I don't know where to begin on how great this place is. I selected the hotel based on pictures and location - like proximity to the lifts and the expansiveness of the rooms. But I was a little worried as I have certainly been fooled by websites; this place is even better than it appears. We had the the Garden Suite for our group of six. The suite was very large and sunny and opened out to a nice area to eat outside. The layout was well thought out and we didn't hear people snoring in the other rooms (yes, that is a real problem with our group).Everything was perfectly clean and the rooms seemed to be built with high quality materials. The design is modern rustic (I hope that's not a contradiction) - it fits in with the rest of Zermatt . The staff was exceptional. The bartenders at Bar55 were absolute mixologists - we used the bar as a meeting place and a relaxing zone. The front desk seemed genuinely happy to help and were, indeed, very helpful. It felt like they were proud of the place and they beamed while showing us the room and amenities. Breakfast was brought in to the room on a cart and they set up a table with settings and the food/beverages, so we got to eat at the table in the room as a family, but it felt like a luxury restaurant. The staff also deserves five stars! The gym was flat out shocking in it's size - bigger and better than most hotel chains. There are multiple saunas, as in one with aromas in the steam, another with sea salt and so on. The hot tub had reclining area where you could get fairly horizontal while relaxing. The entire property was immaculately kept. I cannot recommend this property enough. I am 55 and have traveled a lot, and stayed at nice hotels all over the world. This is my favorite place.
Stayed in August 2023
Reviewed: 20 August 2023
Frank
AustraliaThe staff were very helpful from the minute we booked until the very end when they arranged for our luggage to meet us later at the station so we could still enjoy some more sightseeing after we checked out. The room was fantastic as well as the breakfast they set up in our room every morning. I cannot speak highly enough of the staff and this wonderful place.
Stayed in August 2023
Reviewed: 11 August 2023
Adrian
SwitzerlandNothing
A hotel where you feel at home
Stayed in August 2023
Reviewed: 10 August 2023
Amy
United StatesNothing
Hotel was spacious, spotless, and convenient to the attractions. The breakfast was outstanding.
Stayed in August 2023
Reviewed: 8 August 2023
Mariben
United Arab EmiratesWe love everything about the property.
The suites are beautiful and clean and very cozy.
Stayed in August 2023
Reviewed: 5 August 2023
Amy
United StatesI would have preferred a/c and also being closer to the main street.
This place is nice because it is very spacious and clean. It was great having 3 bedrooms and 3 bathrooms after staying in hotel rooms for a few days. This place does have a few drawbacks. There is no a/c so we had to open our windows at night so the noise kept us awake at times. It is also a bit off of the main street. I would recommend paying the money to have a view of the Matterhorn. We did not pay the money and our view was poor. Staff was nice and helpful. Beds and showers were great.
Stayed in August 2023
Reviewed: 1 August 2023
Iain
United KingdomAlthough it's 10 - 15 minutes away from the train station we weren't aware there was a shuttle service to the hotel until check-out.
Staff were very friendly and accommodating, providing us with a taxi on the day of our check-out. The hotel is around a 10 - 15 minute walk from the train station / highstreet. Breakfast is served via room service and was great. A good selection to choose from for breakfast. The facilities at Firefly were fantastic, a kitchenette within the room allowed us to cook our own meals which kept some costs down. The spa and gym were all great - the swimming pool had a fantastic mountain view and has been maintained to a good level. Views from our room were beautiful from morning until dusk. We would definitely return.
Stayed in July 2023
Reviewed: 30 July 2023
Jane
United StatesThe suite was comfortable and well equipped for our extended family. We were close to the lifts and a quick walk away from the Gornergrat cog train and shops. We were able to walk to the train station for departure on the last day. We enjoyed using the kitchen to make lunch and one dinner, and we loved the breakfast options!!! Kids loved the PS4. The pool and hot tub were awesome, and the game room was fun. Exercise room was also good. Thank you!
Stayed in July 2023
Reviewed: 20 July 2023
Shilpa
SwitzerlandOnly minor point would be the room temperature could be slight cooler as it was quite warm outside.
The staff was amazing to begin with, check in was smooth and quick, we were alloted rooms prior to checkin time. The Garden suite/ room was beyond expectations and so was the breakfast. The attention to details - baby chairs, pantry and kichnette was spot on. We made lovely memories as a family !! The facilties were great too, we tried the pool, the jacuzzi and the massage. I have to give a shout out to Matilda who accommodated me for a last minute massage appointment. I would highly recommend the hot stone massage.
Stayed in July 2023
Christchurch, New Zealand
Auckland, New Zealand
Milan, Italy
Varazze, Italy
Kingscote, Australia
Zadar, Croatia
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content