Creaky beds & no staff at all. There was no reception or staff to assist with check-in, which was not communicated beforehand.

Nice balcony with view.

Stayed in June 2024

Lack of amenities and modern hairdryer.

Location and view, parking okay.

Stayed in June 2024

The WiFi only worked in the primary bedroom - not in the living room/kitchen/dining area or in the twin bedroom. Very frustrating. The bathroom was not sufficiently clean - stray hairs on the floor, etc and a very unpleasant moldy odor. The shower drain ran very slowly, but if we used the shower at about 1/3 of its output the drain could keep up. Note that hot and cold are plumbed backwards in the shower. Overall, it was an unpleasant but ultimately usable bathroom situation.

Location was fantastic. We could see five of lauterbrunnen’s waterfalls right out the window. The stream that runs right outside the window was wonderful to sleep to.

Stayed in June 2024

We were quite surprised that we entered the room trough the bathroom straight from the hallway?! A strong smell of old combined with mold, for the cleaning of the room + bathroom was evident that it was given the minimum amount of effort. For one night it was ok, but I am not recommending more than that.

The location of the property was excellent

Stayed in June 2024

I think I was the unfortunate one who got the room with bad reviews. Balcony flooding is evident. Your shoes will get wet inside(despite thick bottom/soles/heels) if you attempt to go in to look at the view/falls, so you have to clean and remove the water yourself from the balcony. It is apparent that they don't maintain the property well as you can see plants already growing in the balconies with standing water and the ceilings' eaves failing because of it. That was only the balcony part. The room part was the drain in the shower was clogged that resulted the water to come out of the shower stall unnoticeably. You would just expect the water to drain properly and not have to monitor where the water is coming out to as long as you're not drowning from it. We suddenly heard noises of knocking at our door saying that it is raining down at their restaurant/kitchen downstairs because my mom was taking a shower (woke the heck out of me). It was obvious that it isn't the first time that happened as the floor moldings where the water came out were gone and damaged obviously from water damage. Drain wouldn't be clogged if it was maintained well. That was the first and last time we used that shower, very inconvenient. And like other reviews said, the shower handle doesn't work so you have to hold it while you shower. Shower doors doesn't close well either as another contributing factor to the flooding of water outside. They've attempted to change the room, but we would lose the balcony. After the plumber fixed the issue, they even attempted to have other customers book our balcony room and transfer us to a non-balcony room. It was weird they tried to kick us out of our original room; did they expect that the next guest/s wouldn't take a shower and hopefully no flooding would happen? Obviously, the hotel is not well maintained.

Location is good. Resto food looks good, but pricey from multiple bill payment witnessing as I wait for receptionist.

Stayed in May 2024

the lack of staff access to the reservations on booking led to some misunderstandings (I booked the room with a balcony but they were already given when I arrived) the rooms are very simple, there are not even two glasses in that room, two separate beds extremely uncomfortable, it creaks and moves in all directions and when you breathe, with an uncomfortable mattress it's impossible to catch your breath. it's worth it just for the view, otherwise for that price it doesn't offer more than a roof

the only thing worth it is the view of the waterfall (if you book a room with a view of the waterfall) and you have free parking

Stayed in May 2024

Staff not friendly at all This is not communication between staff( first person say can check in 3.00 , second person say can check in4.00) Time of check in ( a little late at 4.00 pm !!!!) Soap was missing

Good location

Stayed in June 2024

Facilities are not good. Heater was not working.

Location. It is just 2 minutes walk from the waterfall and plenty of eating places are around the corner.

Stayed in May 2024

No room service. No coffee facility in room. Very impersonal.

Good location. And room was clean on first day.

Stayed in May 2024

Couldn't lock the doors, too dim lights everywhere including bathroom

Location is great, parking a lot of space

Stayed in April 2024

The add said free breakfast included, but there was no breakfast at all. 😕

Friendly staff, tasty food, clean room, hot water, internet speed pretty good and of course awesome view

Stayed in May 2024

Very pricy for what it offers

Great location

Stayed in May 2024

Room was not very clean, late checkin time (4pm), pretty expensive for what you receive

Good location and free parking onsite

Stayed in May 2024

The lack of follow through with the hotel. We barely got into the room with the key the first night, but could not lock the door when we went to bed. So we slept with an unlocked door. There was no working hair dryer in the room. Stains on the wall above our heads when lying in bed. The bathroom has a large loose tile and two of three lights in there did not work. It’s a dark cave! The shower curtain is too short by a foot. I requested help and the only help I got was them entering our room while we were gone - they locked the door, but fixed nothing. Then we could not enter the room that night - lock not working - we got in, but realized nothing else was fixed. Not a great experience. Never saw an employee of the hotel, just a “friend” who unlocked our door for us that night.

Location, parking and the view

Stayed in April 2024

Chandelier was dangling from ceiling as if broken. I hit my head several times. Sad to no longer be greeted by a human being. Loses personal touch.

Location. Nice remodeled bathroom

Stayed in April 2024

No reception desk. Had to call hotel phone to get someone to find our keys. No front entrance- had to climb a flight of “fire escape” stairs to enter building, then 3 more flights to our floor. Restaurant closed- we were not warned of this. No chairs on our balcony- I had to carry patio chairs from closed restaurant up 3 flights of stairs for our balcony.

View from our balcony and bathroom. Bed was comfortable… until slats broke! Looked like it had been fixed ( not well) previously.

Stayed in April 2024

No escalator, no tv.

Room with a view and balcony.

Stayed in April 2024

Communication with staff and cancelation policy for medical casses

Location , free parking,inside toilet

Stayed in April 2024

There is no breakfast provided as the hotel starts only at 11 or so and only serve lunch and dinner . No basic necessity like shampoo or soap, no hair dryer or even complimentary water. Rooms are not properly checked if doors are properly working or not. And the stairs to go up is very uncomfortable (particularly the spiral staircase on the first floor) esp if there is a lugagge to carry up.

Generally, the hotel view is really nice (if you have booked with a balcony) and the hotel rooms are relatively clean. Staff are accommodating with our request like checking or changing rooms and waited for us on our 1st day despite its late and beyond their working hours which we appreciate it so much.

Stayed in April 2024

No breakfast eventhough it’s been paid bec it’s “offpeak” as per staff, no shampoo/soap, key is broken (we figured it out on our own)

Proximity to metro

Stayed in April 2024

A little older, but very similar to all others in the town. Another room's balcony is outside kitchen window, and kitchen window has not curtains or blinds. I little awkward... do you make eye contact or ignore....

I would recommend the 2 bed 1 bath, as long as you don't mind others entering your room. Main bedroom has the bathroom, so all will go through your room.. I didn't mind, but could see some wanting privacy. Restaurant checked me in. Staff nice. Best view is from master window. Balcony nice, but trees are partially blocking view.

Stayed in June 2024

This is the worst accommodation I have been to in my 40+ years of travelling. Everything was bad. The Service: the staff had a plastic smile, and were nonchalant. We were met by two female staff who seem to prioritize their duties at the restaurant with the accommodation. When I informed the staff that I did not have any towels when I returned on Day 2, the male staff at the counter just rolled his eyes. When pressed further, he gave me 4 'towels', which when I returned to the room, turned out to be all floor towels! When I returned, he was not pleased, but upon pressing on, gave me only two bath towels that smelt of cooked food (The towels seem to be kept in the kitchen). There was no house-keeping - the room was not tidied, and the bathroom was not cleaned each day. Facilities: Other than hand and bath liquid, there was nothing else in terms of amenities, not even cups for brushing teeth (I had to cut my used mineral water bottle to use as a cup!). The floor had a sticky feel when we entered the room. There was a wall made of wood that looked like it wasn’t painted for years, and there was a rusty nail sticking out of it. A wall painting had been removed, leaving the two screws on the wall exposed. The balcony floor had puddles of water and doesn’t look like it had been washed for ages. The doors to the bath area within the bathroom did not close well and drainage was poor, leading to bath water spilling out to the rest of the bathroom (which was made worse because there was no drainage and the bathroom was not cleaned daily). The hair dryer was not working well. Overall, the room looks like it needs a thorough cleaning. It was claimed that breakfast was available from 7.30am at CH15, but the restaurant was not open even at 9am. Price: With such spartan facilities, and bad service, the hotel charges an average of CH217 (SGD 331) per night, which is exorbitant! Overall, the experience was a very bad one, made worse by the high hotel rates.

NIL

Stayed in June 2024

We came into town earlier than the check-in time, so they allowed us to store our luggage in a room. This was kind of them, but I wish that room were locked for security.

The location couldn’t be beat. We had a beautiful view of the waterfall from our room, slept with the window open to hear the wonderful sounds of nature, and woke up literally in the clouds. Unforgettable experience.

Stayed in June 2024

Great view from the balcony

Stayed in June 2024