Room too hot, no option to regulate temperature.

Attentative staff

Stayed in September 2024

Prime location within Saas-Fee 5 stat hotel

Stayed in August 2024

Great spa, good location

Stayed in July 2024

Delicious above and beyond breakfast. Very kind and attentive staff.

Stayed in July 2024

The staff were friendly, accomodating and really helped make it such a special experience. I proposed to my girlfriend whilst we were staying and they really made extra effort to make it memorable including roses and decoration of the room, advice on champagne etc. They have mutliple restaurants on site and the mountain view is stunning!

Stayed in February 2024

It was a bit pricey

Everything, the Spa, the bar ( cocktails are fantastic! Passionfruit caipiroska is a must!)

Stayed in February 2024

Restaurant not at same level of the hotel

Very nice staff , beautiful room very functional, central location , excellent transport service , very well organized SPA and existing cigar room

Stayed in January 2024

The hotel is modern, with great facilities, including a very well equipped gym and a nice SPA. Our room was spacious, comfortable and well decorated (we stayed in 2.501 suite with mountain view). The mattress was of top quality. There are three restaurants in the hotel, we went to two of them (the Caesar Ritz and Del Ponte) and always enjoyed the meals, which were both tasty and creative. Notwithstanding, what we enjoyed the most was the service throughout. It was just exceptional. Ladies at the reception, waiters in the restaurants, hotel car drivers and room cleaning ladies, all made our stay memorable, and we are immensely thankful to them for such a great job. It is not so common. We would full heartedly recommend this hotel and hope to visit it again soon.

Stayed in December 2023

Nothing - only that we stayed too short

Everything was perfect Nice staff, stylish hotel, very warm and accommodating, you couldn’t get a better stay in Saas-Fee

Stayed in November 2023

There could be more waiters in the breakfast area, it took us some time to order our morning cofees.

Great hotel, comfortable, large room and a maginficient spa. the hotel was really close to the lifts and ski rentals which we really appreciated.

Stayed in March 2023

Rooms are modern inside & spacious, several excellent restaurants onsite. Excellent breakfast to get the day started and if half board a 4/5 course evening meal with a great menu. Extensive & varied wine list. Large wellness area & pool, massage available.

Stayed in January 2023

fantastic service and facilities

Stayed in December 2022

Can’t think of one thing!

This is a wonderful hotel, restaurant and spa. The facilities, service and amazing attention to detail are all first class. it’s not inexpensive but you get what you pay for.

Stayed in January 2023

Bathroom in the room, not very practical. Cold and very narrow shower with toilet.

Big room, warm and clean

Stayed in January 2023

Nothing

Hotel Staff's,Hotel Manager, Location, Food,Breakfast, village atmosphere,& All

Stayed in December 2022

breakfast is a little bit modest

very cozy, Italian restaurant of good quality, friendly staff

Stayed in November 2022

it has everything you could possibly need

gorgeous property

Stayed in August 2022

Wanted to stay for a few days longer...

Most of all, the staff was very helpful, the room was brightly clean and what like the most, I could enjoy the first morning coffee on the balcony with the wonderful and incredible view on mountains!

Stayed in July 2022

VIP Treatment for every guest is the standard at this luxury hotel. The entire staff is committed to a personalized desire to make your stay memorable, from the room cleaners coming in early evening to check that all is good in the room and leaving a Swiss chocolate late nite treat, to the reception staff, who give the impression that the are talking with you in their home livingroom rather than a hotel lobby, to the walk round the entire hotel and spa when you first arrive, to Abilio Ribeiro, the shuttle driver, with his interesting conversation and literal " door to door" service as he placed our luggage into our rental car. Thank you all for a magical experience in a magical place.

Stayed in July 2022

The Caesar Ritz restaurant did not offer a great variety of plates and was quite pricey

Great location, very nice room, bar and spa area. The room was quiet and very comfortable. The staff was very nice and friendly, the shuttles to the ski lifts and to / from the parking were very fast. The upgrade to the hotel compared to seven years ago were very nice.

Stayed in April 2022

The hotel is centrally located in the middle of the town, therefore the view from the rooms on the mountain isn’t always very open and full.

Very centrally located, with several very available electric cars that can take you anywhere across town, to the various ski lifts or the car park. Large and never too crowded restaurant. Pleasant bar. Large spa with multiple saunas and hammam options. Very nice and helpful staff.

Stayed in April 2022

super friendly staff and always helpful. clean rooms and nice breakfast.

Stayed in March 2022

Nothing. It was all fantastic.

The room was beautiful. The spa was great and the staff were all super friendly and helpful.

Stayed in March 2022

Nothing

The room and the pool. Staff very friendly. Restaurant nice. We enjoy it.

Stayed in January 2022