Riedstrasse 18, 3920 Zermatt, Switzerland
#31 of 464 hotels in Zermatt
Guests' ChoiceBased on 137 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.4
Facilities
9.5
Staff
9.7
Value for money
8.8
Free WiFi
10.0
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End of dialog contentReviewed: 21 June 2024
Sumit
IndiaThere is nothing here one cannot like.
Excellent service, excellent staff and very very welcoming people. They upgraded us without even requesting. The rooms were spacious and equipped with the best. The Hot water pool/jacuzzu and spa is amazing and very well maintained. Small play area around the main lobby kept the kids busy and happy all the time. Stayed there for 3 nights and the breakfast was amazing each day. We were vegetarians and they ensured we get the best. One of the finest hotels with nicest people I visited in Europe. Will definitely be back here whenever I travel back to Zermatt.
Stayed in June 2024
Reviewed: 19 June 2024
Suyi
SingaporeWiFi a little weak.
Very clean, cosy, comfortable.
Stayed in June 2024
Reviewed: 16 January 2024
Talita
BrazilCan’t think about anything
Staff is wonderful. Rooms are super clean and silent. It was a great experience.
Stayed in January 2024
Reviewed: 6 January 2024
Albert
United Arab EmiratesMy only feedback is that the hotel could do with better signage on the main street. We walked up to the address on Google Maps, but it took us a good five minutes to find the entrance. I think the wooden signboard on the main street said Schwarznasebar?
The staff were incredibly hospitable - and I mean everyone! From the shuttle to the front desk, the lobby bar, and the fine dining restaurant, everyone was warm, friendly, and eager to make you feel at home. The rooms were spotlessly clean, and especially well-suited for a family with two young boys. Most other properties will either suggest two separate rooms or a suite, which doesn't work as well. The highlight of our stay, however, was dinner in the fine dining restaurant - Ovis. The tuna teriyaki, in particular, was worthy of all 16 Gault Millau points for the exceptional restraint with which it was prepared. Our compliments to the chef.
Stayed in October 2023
Reviewed: 23 December 2023
John
United StatesThe spa was only open for a limited few hours. Big disappointment.
Stunning views
Stayed in December 2023
Reviewed: 30 November 2023
Rafal
PolandAlthough breakfast was excellent, I would pack some coffee if you are a coffee drinker. Rooms have a kettle, but sadly no tea or coffee is provided. There is a tea station few floors down which we found quite inconvenient, having had to walk few floors down just to make some tea, and then carry it back few floors up. The tea station has no coffee, how strange! Also, the TVs are quite oldschool with no way to link your Netflix account. The live TV signal kept hanging every couple of minutes which we found quite frustrating. Nevertheless it was a great experience and we would deffinitely return to Europe hotel. Although this time we would pack a laptop and some coffee :)
We have just returned to the UK from Zermatt and the experience of the town and the hotel was absolutely outstanding. We found Swiss people incredibly friendly, and of course the mountain scenery is out of this world. All team at the hotel, and Chris in particular, took excellent care of us throughout our stay. They were all super helpful attending to all of our needs. We booked a room with Matterhorn view which was spectacular! The hotel is located only 5 minutes walk from the main shopping and restaurants street, which was very convenient.
Stayed in November 2023
Reviewed: 15 November 2023
Lei
IrelandQuite happy with the stay.
As a family leisure, we went for the suite, excellent for two adults and two children, everyone enjoyed it. The spa area is not big, but excellent for a few people, Sauna rooms are very designed and maintained. Breakfast was good. The restaurant OVIS was excellent, the chef, staff, food was amazing.
Stayed in November 2023
Reviewed: 13 November 2023
Athit
Thailandnotthing!
Room is very nice and good view unfortunately for me is when i stay not a good weather so I cannot get a good view. But if it clear I'm sure. Staff very nice to helpful us to go anywhere. Breakfast is very good very nice. If you choose some hotel at zermatt. This hotel is your choice. When I checkout staff tell me can leave luggage there. When I finish matterhorn and go down to station. I can call them and they will bring my luggage to station.
Stayed in November 2023
Reviewed: 4 November 2023
Patarawan
Thailandno tea and coffee in room
Well decorated and cozy room Good service and helpful staff Large terrace (but not see matterhorn due to snow)
Stayed in November 2023
Reviewed: 20 October 2023
Brian
PhilippinesFantastic staff and we all loved the room and theme.
Stayed in September 2023
Reviewed: 15 October 2023
Rekha
IndiaNothing
Super luxurious, Exceptionally clean rooms with amazing view of Matterhorn.
Stayed in October 2023
Reviewed: 13 October 2023
Fred
United StatesNothing
Everything
Stayed in October 2023
Reviewed: 11 October 2023
Huijung
PolandEven though you can not see horns-mountain in your room, but you can see it at the lobby restaurant. The exact reason I want to stay here is for meals. Buffet in the morning and evening was perfect. It worths here to spend money
Staffs are sooooooo friendly. Sooner or later I will visit here one more time . And at that time , I will stay here for a long time. And pick up and drop off service is wonderful and comfort.
Stayed in September 2023
Reviewed: 11 October 2023
Katie
United StatesThe tv channel selection for English was very limited but that was the same throughout all hotels in Switzerland so it may be out of the property’s control.
The friendly, responsive and professional staff. Also the view from the balcony of the Matterhorn was nice too.
Stayed in October 2023
Reviewed: 9 October 2023
Ming
Hong KongThe guest above and next to my room would create noise.
The hotel can see the Matterhorn and the furnitures in the hotel are homey.
Stayed in October 2023
Reviewed: 5 October 2023
Monisha
IndiaIt was a very clean hotel convenient location and excellent staff. They were all about trying to make our stay as comfortable as possible. A few minutes walk to the center of the town location is excellent too. Breakfast was superb
Stayed in October 2023
Reviewed: 30 September 2023
Hana
Czech RepublicNice spa, very good food. Family room was comfortable!
Stayed in August 2023
Reviewed: 25 September 2023
Anna
PolandWe liked everything,but what we would like to suggest as an improvement is to provide with a tea bags in the hotel room (the kettle was already there). Moreover, it would be nice for kids to have a stool to wash their hands on their own. But it is rather an extra/ exceptional in hotels, so it does not impact my rating.
We liked that it was the atmosphere was very chilled and family friendly. It is not a family hotel,but very much open for families - some toys and books for childer in the lobby. We got also two baby cots in the room which was highly appreciated.
Stayed in September 2023
Reviewed: 24 September 2023
Mary
United StatesView was amazing. The staff was exceptional and very helpful in making our visit to Zermatt memorable.
Stayed in September 2023
Reviewed: 21 September 2023
Stacy
United StatesSuper clean and comfortable and breakfast was amazing. Bed was super comfortable
Stayed in September 2023
Reviewed: 19 September 2023
Nancy
United StatesI liked everything
It was a perfect location of my room had a fabulous view of the Matterhorn
Stayed in September 2023
Reviewed: 16 September 2023
Po
Hong KongBetter provide water every day
Great view
Stayed in September 2023
Reviewed: 11 September 2023
Christina
United StatesLiked it all
The hotel is beautiful. Rooms are so well layed our and comfortable. Staff was helpful and kind.
Stayed in September 2023
Reviewed: 6 September 2023
Patricia
United StatesIt was very hot and there was no air conditioning
Great location and excellent staff
Stayed in September 2023
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