There’s nothing to not like about this property!

The hotel is away from the Main Street & was quiet. Our room was extremely clean & we had a perfect view of the Matterhorn from the balcony. Really enjoyed the spa, it was amazing & relaxing. Breakfast was out of this world! By far the best we’ve ever experienced! They had a huge variety to choose from. I was sad to leave & I never say that about any hotel! Can’t wait to visit again in the future!!!

Stayed in September 2024

NA

Very friendly and helpful staff

Stayed in September 2024

The check in felt a bit rushed. Would be better if staff give some information out about the hotel and location.

Lovely hotel and facilities and the staff are very polite and friendly. Restaurant is very good and staff very attentive. The location is also very good being close to the Cathedral Square, and central. Overall first class hotel and Zermatt is beautiful.

Stayed in September 2024

Everything was perfect.

Our room was perfect. Our balcony with views of the Matterhorn (except for the large tower crane in between) was awesome. The additional window next the balcony was brilliantly placed so that we could see the Matterhorn while in bed. The spa area was awesome and so appreciated after a day of hiking.

Stayed in August 2024

Excellent room, comfortable great location, breakfast was delicious and varied

Stayed in July 2024

Like every Hotel in Zermatt, rather expensive. Unpleasant when receptionist even asked for a tip at checkout.

Beautiful facilities, great breakfast, spotless rooms, lovely lobby bar area.

Stayed in June 2024

Everything was absolutely perfect !!!

Stayed in July 2024

Wellness pool/spa was a bit on the small side, but we had an evening where we were the only ones there, so it was nice. The second time there was a family with small children and it was too small to accommodate everyone comfortably, so we didn't go. Also a ceiling fan would have been nice in the room since the windows were closed to keep the noise from the birds from keeping us awake. We understand air conditioning is not necessarily needed in Zermatt, but it got stuffy when trying to sleep.

The view from the Matterhorn view was exceptional once the clouds cleared away, and the room was clean and very spacious. We really enjoyed spending time relaxing on the balcony and the wellness center was enjoyable to have after a long day of hiking and exploring. Breakfast selections were excellent and we enjoyed the special four course dinner provided on Tuesdays. Loved the complimentary shuttle from and to the train station which saved us a lot of walking and hauling our luggage back and forth. Wifi was good quality and didn't lag, staff was exceptionally nice, and we were in a good location near main shopping streets, gondolas, and restaurants.

Stayed in July 2024

Our too short stay!

We loved the warm welcome, the exemplary quality of service of all and the excellent restaurant. Breakfast was gorgeous, supper top-notch and personnel friendly, efficient and helpful. My wife was very touched by the small attentions she received for her birthday. ♡♡♡ Many thanks to all the staff ♡♡♡

Stayed in July 2024

Not much tourist information I can get. I need to walk 10min to the tourist information center to ask for hiking routes.

In the balcony of my room I can look at Matterhorn very clearly.

Stayed in July 2024

Everything. Staff, location, restaurant food is incredible

Stayed in July 2024

N/A

The hotel is well designed, aesthetically pleasing, and perfectly located. The service, cleanliness, and amenities were all impeccable.

Stayed in June 2024

There is nothing here one cannot like.

Excellent service, excellent staff and very very welcoming people. They upgraded us without even requesting. The rooms were spacious and equipped with the best. The Hot water pool/jacuzzu and spa is amazing and very well maintained. Small play area around the main lobby kept the kids busy and happy all the time. Stayed there for 3 nights and the breakfast was amazing each day. We were vegetarians and they ensured we get the best. One of the finest hotels with nicest people I visited in Europe. Will definitely be back here whenever I travel back to Zermatt.

Stayed in June 2024

WiFi a little weak.

Very clean, cosy, comfortable.

Stayed in June 2024

Can’t think about anything

Staff is wonderful. Rooms are super clean and silent. It was a great experience.

Stayed in January 2024

My only feedback is that the hotel could do with better signage on the main street. We walked up to the address on Google Maps, but it took us a good five minutes to find the entrance. I think the wooden signboard on the main street said Schwarznasebar?

The staff were incredibly hospitable - and I mean everyone! From the shuttle to the front desk, the lobby bar, and the fine dining restaurant, everyone was warm, friendly, and eager to make you feel at home. The rooms were spotlessly clean, and especially well-suited for a family with two young boys. Most other properties will either suggest two separate rooms or a suite, which doesn't work as well. The highlight of our stay, however, was dinner in the fine dining restaurant - Ovis. The tuna teriyaki, in particular, was worthy of all 16 Gault Millau points for the exceptional restraint with which it was prepared. Our compliments to the chef.

Stayed in October 2023

The spa was only open for a limited few hours. Big disappointment.

Stunning views

Stayed in December 2023

Although breakfast was excellent, I would pack some coffee if you are a coffee drinker. Rooms have a kettle, but sadly no tea or coffee is provided. There is a tea station few floors down which we found quite inconvenient, having had to walk few floors down just to make some tea, and then carry it back few floors up. The tea station has no coffee, how strange! Also, the TVs are quite oldschool with no way to link your Netflix account. The live TV signal kept hanging every couple of minutes which we found quite frustrating. Nevertheless it was a great experience and we would deffinitely return to Europe hotel. Although this time we would pack a laptop and some coffee :)

We have just returned to the UK from Zermatt and the experience of the town and the hotel was absolutely outstanding. We found Swiss people incredibly friendly, and of course the mountain scenery is out of this world. All team at the hotel, and Chris in particular, took excellent care of us throughout our stay. They were all super helpful attending to all of our needs. We booked a room with Matterhorn view which was spectacular! The hotel is located only 5 minutes walk from the main shopping and restaurants street, which was very convenient.

Stayed in November 2023

Quite happy with the stay.

As a family leisure, we went for the suite, excellent for two adults and two children, everyone enjoyed it. The spa area is not big, but excellent for a few people, Sauna rooms are very designed and maintained. Breakfast was good. The restaurant OVIS was excellent, the chef, staff, food was amazing.

Stayed in November 2023

notthing!

Room is very nice and good view unfortunately for me is when i stay not a good weather so I cannot get a good view. But if it clear I'm sure. Staff very nice to helpful us to go anywhere. Breakfast is very good very nice. If you choose some hotel at zermatt. This hotel is your choice. When I checkout staff tell me can leave luggage there. When I finish matterhorn and go down to station. I can call them and they will bring my luggage to station.

Stayed in November 2023

no tea and coffee in room

Well decorated and cozy room Good service and helpful staff Large terrace (but not see matterhorn due to snow)

Stayed in November 2023

Fantastic staff and we all loved the room and theme.

Stayed in September 2023

Nothing

Super luxurious, Exceptionally clean rooms with amazing view of Matterhorn.

Stayed in October 2023

Nothing

Everything

Stayed in October 2023