Clarastrasse 43, Clara, 4005 Basel, Switzerland
#18 of 68 hotels in Basel
Guests' ChoiceBased on 439 hotel reviews
8.7Cleanliness
9.2
Comfort
9.3
Location
9.1
Facilities
9.0
Staff
9.1
Value for money
8.3
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2024
Steffy
NetherlandsOnly a very small window can open
The musician below the hotel that continued live music at the restaurant up untill in the middle of the night
Stayed in September 2024
Reviewed: 22 September 2024
Johnyoak
United KingdomPerfect location, friendly staff and tasty food. Room was very decent as well.
Stayed in September 2024
Reviewed: 18 September 2024
Rose
United KingdomNothing really other than more affordable breakfast as mentioned above.
My room was really lovely, with a view over the rooftops of Basal. The bed was extremely comfy and everything was clean. Staff were really warm and welcoming (reception, bar, breakfast, though one older waiter at dinner, not so much). The location was very close to two tram stops, both of which were on direct lines to the main station. The only thing I would change would be to offer customers a cheaper breakfast option too - perhaps just coffee and pastries - as the buffet was quite expensive. I would definitely stay here again.
Stayed in September 2024
Reviewed: 7 September 2024
Makhammadjon
United KingdomSpacious room and great Servises
Stayed in August 2024
Reviewed: 2 September 2024
Natalie
SingaporeNothing
Clean, conveniently located within walking distance of the convention centre, easy walk to nearby food options and the Rhine river. Having coop located next door was a great plus.
Stayed in August 2024
Reviewed: 1 September 2024
Mehmet
TurkeyLocation is a bit “interesting” but it also is convenient enough to walk to the city in 9-10 minutes.
Seemed renevated and the staff were great. Convenient that it has parking just beneath the hotel.
Stayed in September 2024
Reviewed: 1 September 2024
Shehzaadr
FranceThe food availability was to be improved. Breakfast is quite expensive for just business traveller. Coffees are not always available.
The convenience and the amazing facilities.
Stayed in August 2024
Reviewed: 23 August 2024
Andrew
AustraliaEverything about the place was great location staff breakfast you even got a voucher for free travel on trams and buses but also half price entry into all museums
Stayed in August 2024
Reviewed: 19 August 2024
Paulomi
IndiaVery centrally located - just hop on to tram 2 at SBB station and full Basel transport any way free with Basel card provided by hotel Lots of super markets and restaurants just steps away from hotel Very courteous and caring staff Amazing stay all in all
Stayed in August 2024
Reviewed: 19 August 2024
Paulomi
IndiaWonderful location / breakfast and staff
Stayed in August 2024
Reviewed: 19 August 2024
Taewook
GermanyParking fee is so expensive that I have to pay more than 40euro per night!
Location was perfect
Stayed in August 2024
Reviewed: 19 August 2024
Wesal
United Arab EmiratesThe rooms were warm although they had ACs, it wasn’t cool enough. However we asked for a fan which did help a bit.
We enjoyed our stay, the staff were very welcoming. Good sized rooms, comfortable beds, quiet area, good location. Walking distance to the town center. Commuting to and from was very smooth, free public transportation during your stay, very convenient.
Stayed in August 2024
Reviewed: 13 August 2024
Laura
NetherlandsThe parking is paid separately, I find it weird for a 4 stars
Perfect location, the staff was always willing to help, and the breakfast was amazing.
Stayed in August 2024
Reviewed: 10 August 2024
Jeremy
United KingdomHelpful staff great location
All good enjoyed my stay
Stayed in August 2024
Reviewed: 9 August 2024
Pauline
NetherlandsStaff was wonderful, literally everyone we met went out of their way! Excellent location for a quick stop. Next time we might have to stay a bit longer so we can have breakfast again or enjoy the garden at the back
Stayed in August 2024
Reviewed: 6 August 2024
Julian
United KingdomThe location is rather depressing although they cannot be held responsible for matters beyond their direct control.
Check In was excellent. The Room was impeccably clean and breakfast was quite outstanding. The staff were all extremely pleasant and nothing seemed too much trouble. Overall, for a city centre business hotel it was a pleasing experience.
Stayed in August 2024
Reviewed: 4 August 2024
Ki
South KoreaNo microwafe in the room. Also not possible to use it even though we asked staffs to use.
Location was quite nice - near the claraplatz (to take bus or tram to go anywhere). Breakfast is also nice - enjoy enough food & beverages. Staffs are kind as well.
Stayed in August 2024
Reviewed: 3 August 2024
Scott
United KingdomBreakfast was extra ( and expensive)
Location with parking and EV charging
Stayed in August 2024
Reviewed: 18 July 2024
Ewen
United KingdomNothing!!!
The staff were very helpful and pleasant. The room was clean and very comfortable. I’d recommend this hotel to others.
Stayed in July 2024
Reviewed: 16 July 2024
Catherine
SwitzerlandRoom too small and bathroom door sliding - opening 50 cm away from bed. So arrangement/design of room not ideal for privacy.
We had a room with a small terrace which made a difference. The room had what we needed though small. Comfortable bed.
Stayed in May 2024
Reviewed: 14 July 2024
Christoph
SwitzerlandVery pleasant.
Stayed in July 2024
Reviewed: 14 July 2024
Nureesah
South AfricaI liked everything!
Comfortable rooms. Very clean and good room temperature control.
Stayed in July 2024
Reviewed: 14 July 2024
Maude
United StatesDelicious breakfast and impeccable service. Umbrellas, fans, directions , totally amazing staff
Stayed in July 2024
Reviewed: 12 July 2024
Brigitte
AustraliaI think the cost of CHF 30 for breakfast is heavy, similar the 'normal' room rates of CHF225. For one day my room rate was about CHF 60 cheaper than on others and on another day CHF 40 cheaper. I don't get it why this has to be and it makes me wonder why the high rate in the first place? The high rate would not be value for money if the same value can be given for the lower rate.
Location excellent for visiting the congress centre, where I had to attend a conference. Get get to the old part of town, walking distance about 15 minutes, but trams stops just in front of hotel.
Stayed in July 2024
Niagara Falls, Canada
Muggia, Italy
Vogogna, Italy
Armenia, Colombia
Barbati, Greece
Wroxham, UK
Snyder, USA
San Andrés, Colombia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content