Riedstrasse 35, 3920 Zermatt, Switzerland
#82 of 464 hotels in Zermatt
Guests' ChoiceBased on 232 hotel reviews
9.1Cleanliness
9.5
Comfort
9.4
Location
9.2
Facilities
9.0
Staff
9.6
Value for money
9.1
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 June 2024
Mollenhauer
CanadaWas located in a perfect spot just far enough away from the centre of the village so nice and quiet, but close enough to walk to within minutes. Zermatt is car free which makes walking and biking carefree.
Stayed in June 2024
Reviewed: 27 March 2024
Melissa
AustraliaA lift to top floor would rate it 12 out of 10.
Outstanding view Close to town centre but very quiet and peaceful. Staff were wonderful and couldn't have asked for more.
Stayed in March 2024
Reviewed: 22 March 2024
Mike
United StatesNothing
Everything was wonderful. Room spacious, bed comfy! After skiing taking Après on the balcony staring at the Matterhorn was epic. We loved our stay!
Stayed in March 2024
Reviewed: 9 March 2024
Patrick
United KingdomEverything was perfect
First impressions were how friendly and accommodating the staff were - they went above and beyond. The breakfast was exceptional, the room was spacious and clean, the hotel was well situated (very good restaurants nearby, in fact both the ski lifts were in walking distance)
Stayed in March 2024
Reviewed: 3 March 2024
Scott
United StatesNeeds new pillows
Location and price
Stayed in March 2024
Reviewed: 1 March 2024
Walter
United StatesNice breakfast
Stayed in February 2024
Reviewed: 1 March 2024
Dan
United StatesBreakfast, super friendly staff, peaceful and quaint rooms. Ski/board and boot storage is a major PLUS!
Stayed in February 2024
Reviewed: 11 February 2024
Adam
United KingdomNo complaints at all
Friendly, comfortable and good value for money.
Stayed in February 2024
Reviewed: 29 January 2024
Eray
TurkeyPillows :)
Quiet, beautiful, large,clean room (thanks ingrit)
Stayed in January 2024
Reviewed: 28 January 2024
Jerry
CanadaBus service not convenient Hard to fin bus stops Lack of customer service and English By transport petsonnwl
Beauty and high standards
Stayed in January 2024
Reviewed: 16 January 2024
Tomas
CanadaThere was no elevator, which could be an issue for some people with mobility issues. The shuttle bus could’ve been closer but really a five minute walk to the shuttle bus is pretty good. The shuttle bus took you to any of the three major lifts accessing the Zermatt ski area.
The breakfast was fabulous. Huge variety of cereals, fruits, fruit salad, yogurts, meats, cheeses, and scrambled eggs. Superb coffee. The room was clean and bright. The bathroom was fabulous with a huge bathtub and nice strong hot shower. And of course, the view of the Matterhorn from the room was spectacular.
Stayed in December 2023
Reviewed: 30 December 2023
Egle
United StatesWe loved everything and would like to come again
Cozy and nicely decorated room, balcony with Matterhorn views, great breakfast included in the price, good location near all main attractions, kind and helpful staff
Stayed in December 2023
Reviewed: 29 December 2023
Harshad
BelgiumNothing !
Everything is perfect ! Location is near to city centre and still silent. Breakfast is very nice. Host are super welcoming
Stayed in December 2023
Reviewed: 27 December 2023
Dbovey
SwitzerlandDifficult to find!
Comfy room, a little oldish but very alpine, good bed. Nice breakfast, very well-heated room. Nice service. The Matterhorn view from the shower! Very good value for money. A few minutes on foot from the Kirchbrücke shuttle bus stop. Very well-centered, 10 minutes on foot from the station, in a quiet part of Zermatt.
Stayed in December 2023
Reviewed: 21 December 2023
Davide
VietnamThere was nothing not to like.
The room was cozy and comfortable. The staff were friendly and helpful. The breakfast selection was great and delicious. Our balcony looked directly onto the Matterhorn, as we had booked the balcony room with Matterhorn view.
Stayed in December 2023
Reviewed: 11 December 2023
Marcello
ItalyNothing, everything was in order. Deserves more than 2 stars
Style, location, breakfast, staff, and location
Stayed in December 2023
Reviewed: 29 October 2023
Emily
TaiwanNothing
Beautiful elegant Alpine chalet with a relaxing vibe. Super clean and cozy room with the amazing Matterhorn view. Good location, Super friendly staff Fresh organic breakfast Love everything Thank you ❤️
Stayed in October 2023
Reviewed: 14 October 2023
Beatrice
United StatesBreakfast was great and plenty. We did not have a room with a view (balcony) and unfortunately could not upgrade. However, the view of Mt Matherhorn could be seen very clear from the bathroom as you showered! That was very cool.
Stayed in October 2023
Reviewed: 14 October 2023
Kathleen
United StatesThe hotel is lovely and the owner is kind, friendly, and informative. We loved everything about the hotel and location!
Stayed in October 2023
Reviewed: 12 October 2023
Mohd
MalaysiaThere is a steep walk up to the hotel, thus not easy when you carry your luggage to the hotel
The room is fantastic if u would like to see the Matterhorn view ! . The staff “Sarah” was very polite and was very attentive. Also great breakfast selection!
Stayed in October 2023
Reviewed: 7 October 2023
Omer
United StatesNothing really
Location and friendly helpful staff
Stayed in September 2023
Reviewed: 7 October 2023
Nicholas
FranceOnly that the bar never seemed to be open when we came back in the evening :)) ... Otherwise, just the minor irritation of building work taking place next door - but it was round the corner out of sight, actually very little noise, and of course only during the day when we were out most of the time. And naturally this was not the fault of Hotel Dufour.
Everything! Very friendly lady at reception - very comfortable room with tea and coffee - stunning view of Matterhorn and balcony with beautiful geraniums - quiet location, just far enough away from the busy main street but still central - ample breakfast in bright cosy breakfast room, which was never crowded.
Stayed in September 2023
Reviewed: 7 October 2023
Chris
United StatesConstruction was going on next door. However they started at 8 am and we needed to be up to go hiking so it didnt bother us.
Great breakfast with Matterhorn Views. Rooms were cozy. Staff was very nice and helpful.
Stayed in October 2023
Reviewed: 6 October 2023
Angela
United StatesIt was great!
Went to Zermatt on a whim to hike, and booked this hotel last minute while walking thru town. It was outstanding!! We stayed in room 15– highly recommend that room (book the double room with the “landmark view”). Ended up with a stunning sunset view of The Matterhorn right from our balcony! Also the bathroom in that room is super cute, the ceiling opens above the tub for a really neat vibe. Lovely little place! The innkeeper was kind enough to get us a couple of to-go cups of coffee as we hurried out for a day of climbing, but the breakfast spread looked stunning!! Truly wish we could’ve stayed longer. A great place!!
Stayed in October 2023
Düsseldorf, Germany
Rapid City, USA
Abu Dabab, Egypt
Saint Robert, USA
Schaffen, Belgium
Cape Town, South Africa
Los Angeles, USA
Yanliau, Taiwan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content