Riedstrasse 35, 3920 Zermatt, Switzerland
Based on 232 hotel reviews
9.1Cleanliness
9.5
Comfort
9.4
Location
9.2
Facilities
8.9
Staff
9.6
Value for money
9.1
Free WiFi
9.3
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End of dialog contentReviewed: 18 August 2024
Ileana
United KingdomN/a
Great location, amazing views, exceptional staff
Stayed in August 2024
Reviewed: 6 August 2024
Iza
United KingdomLovely staff. Delicious breakfast. Very clean. Amazing view from the window.
Stayed in August 2024
Reviewed: 28 July 2024
Khalid
United StatesClean and had all the essentials, great location and pretty good breakfast. Very very friendly staff!
Stayed in July 2024
Reviewed: 26 July 2024
Phillips
United Statesa lift would be nice but stairs were very navigatabke
view from.room.16 included the Mattehorn, was quite and close to restaurants
Stayed in July 2024
Reviewed: 17 July 2024
Jana
Czech RepublicOlder building, we could hear the steps from room above
Very quiet and nice hotel, walking distance to the center, train, cable car. Very good breakfast, lovely people. We liked it and recommend.
Stayed in July 2024
Reviewed: 13 July 2024
Maxwell
PortugalLove everything of this hotel! The rooms, the staff, everything!
Stayed in July 2024
Reviewed: 4 July 2024
Kimberlee
United StatesNothing
Great location but just off the main hustle and bustle. The room is big and has a small patio attached. The included breakfast was a lovely start to each morning. The staff was super helpful and accommodating.
Stayed in July 2024
Reviewed: 3 July 2024
Andrew
United StatesThe shower was incredibly short with the shower head only going up to at max around 5 1/2 feet (1.7 meters). Also there is no elevator so be prepared to lift your luggage up multiple flights of stairs.
Amazing view of the Matterhorn from the balcony. The room was decent size and was the balcony. The breakfast was great with a great selection of cereals, granolas, breads fruits and more. Mini fridge with drinks was available in room.
Stayed in June 2024
Reviewed: 24 June 2024
Shashikant
IndiaThere is no lift in the hotel So we have to carry the luggage ourselves. I wish they somehome incorporate a lift there. But all in all its a good hotel and i will highly recommend
Seraina welcomed us with a big smile. She personally came to pick us up from the station. The room we were allocated was a good spacious one with a nice view of Mount Matterhorn. The weather was pleasant when we came to zermatt. It was raining a bit. The room has all the facilities. The bathroom was also spacious. Their breakfast spread is good. The hotel is managed by very good people. My compliments to the entire staff whose name I missed asking.
Stayed in June 2024
Reviewed: 16 June 2024
Mollenhauer
CanadaWas located in a perfect spot just far enough away from the centre of the village so nice and quiet, but close enough to walk to within minutes. Zermatt is car free which makes walking and biking carefree.
Stayed in June 2024
Reviewed: 27 March 2024
Melissa
AustraliaA lift to top floor would rate it 12 out of 10.
Outstanding view Close to town centre but very quiet and peaceful. Staff were wonderful and couldn't have asked for more.
Stayed in March 2024
Reviewed: 22 March 2024
Mike
United StatesNothing
Everything was wonderful. Room spacious, bed comfy! After skiing taking Après on the balcony staring at the Matterhorn was epic. We loved our stay!
Stayed in March 2024
Reviewed: 9 March 2024
Patrick
United KingdomEverything was perfect
First impressions were how friendly and accommodating the staff were - they went above and beyond. The breakfast was exceptional, the room was spacious and clean, the hotel was well situated (very good restaurants nearby, in fact both the ski lifts were in walking distance)
Stayed in March 2024
Reviewed: 3 March 2024
Scott
United StatesNeeds new pillows
Location and price
Stayed in March 2024
Reviewed: 1 March 2024
Walter
United StatesNice breakfast
Stayed in February 2024
Reviewed: 1 March 2024
Dan
United StatesBreakfast, super friendly staff, peaceful and quaint rooms. Ski/board and boot storage is a major PLUS!
Stayed in February 2024
Reviewed: 11 February 2024
Adam
United KingdomNo complaints at all
Friendly, comfortable and good value for money.
Stayed in February 2024
Reviewed: 29 January 2024
Eray
TurkeyPillows :)
Quiet, beautiful, large,clean room (thanks ingrit)
Stayed in January 2024
Reviewed: 28 January 2024
Jerry
CanadaBus service not convenient Hard to fin bus stops Lack of customer service and English By transport petsonnwl
Beauty and high standards
Stayed in January 2024
Reviewed: 16 January 2024
Tomas
CanadaThere was no elevator, which could be an issue for some people with mobility issues. The shuttle bus could’ve been closer but really a five minute walk to the shuttle bus is pretty good. The shuttle bus took you to any of the three major lifts accessing the Zermatt ski area.
The breakfast was fabulous. Huge variety of cereals, fruits, fruit salad, yogurts, meats, cheeses, and scrambled eggs. Superb coffee. The room was clean and bright. The bathroom was fabulous with a huge bathtub and nice strong hot shower. And of course, the view of the Matterhorn from the room was spectacular.
Stayed in December 2023
Reviewed: 30 December 2023
Egle
United StatesWe loved everything and would like to come again
Cozy and nicely decorated room, balcony with Matterhorn views, great breakfast included in the price, good location near all main attractions, kind and helpful staff
Stayed in December 2023
Reviewed: 29 December 2023
Harshad
BelgiumNothing !
Everything is perfect ! Location is near to city centre and still silent. Breakfast is very nice. Host are super welcoming
Stayed in December 2023
Reviewed: 27 December 2023
Dbovey
SwitzerlandDifficult to find!
Comfy room, a little oldish but very alpine, good bed. Nice breakfast, very well-heated room. Nice service. The Matterhorn view from the shower! Very good value for money. A few minutes on foot from the Kirchbrücke shuttle bus stop. Very well-centered, 10 minutes on foot from the station, in a quiet part of Zermatt.
Stayed in December 2023
Reviewed: 21 December 2023
Davide
VietnamThere was nothing not to like.
The room was cozy and comfortable. The staff were friendly and helpful. The breakfast selection was great and delicious. Our balcony looked directly onto the Matterhorn, as we had booked the balcony room with Matterhorn view.
Stayed in December 2023
Reviewed: 11 December 2023
Marcello
ItalyNothing, everything was in order. Deserves more than 2 stars
Style, location, breakfast, staff, and location
Stayed in December 2023
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