Our needs were well taken care of. For example, we had cloths to wash and there was the laundry team there than also did a good job and our cloths were nicely washed and ironed and handed over to us. Staying in the rooms gave us a nice feeling of how the local people stay in their houses in zermatt.

Stayed in June 2024

Nothing to dislike.

Exceptionally good hotel all round. Room was very comfortable and clean. Staff extremely helpful and friendly. Excellent buffet breakfast included in price, which seemed pretty good for Zermatt. The spa facilities were brilliant (large hot tub, sauna, and steam room), along with complementary use of pool in partner hotel nearby if desired. Nice touches were the provision of complementary lifts to and from the station, and afternoon cakes and fruit in the lounge. A really enjoyable stay.

Stayed in June 2024

Very nice location, large clean rooms that are well appointed . New Spa facilities, very clean and functional . Excellent breakfast.

Stayed in June 2024

Nothing!

Location, breakfast and the ever smiling all women staff

Stayed in May 2024

The pillow was not so comfortable, but not too bad.

We like everything of this hotel ! The reception was super friendly and useful. The room was modern but still with the traditional style of Switzerland. Free cakes and croissants in the afternoon. A nice chocolate gift in the room makes us welcome. We also love the breakfast, they almost have everything we want with good qualities. Prefect location: walking distance to the Main Street ,but in a quiet area.

Stayed in May 2024

None

Hotel room is incredible. Clean. Breakfast is delicious . Balcony view . Room scent . Room space . Easy to access. The receptionist was really helpful and welcoming

Stayed in May 2024

None

Everything. I like everything about this hotel! The staffs, the room, the location, the afternoon sweets and breakfast. All is good

Stayed in May 2024

Nothing really- shower base was a bit slippery- otherwise everything was excellent

Excellent breakfast with huge choice. Comfy bed and clean room

Stayed in May 2024

The bigger spa was in the other hotel, it was not ideal. But nothing terrible.

Amazing breakfast, super helpful staff, walking distance to pretty much anything. Also great pick up at the station, that helped to save some energy.

Stayed in April 2024

Nothing

Everything perfect. Location, service, accommodation, facilities and breakfast foods and service

Stayed in May 2024

This hotel was sensational. Very conveniently located, central to everything in town, staff will also pick you up/ drop you off at the station/taxi rank. Breakfast is included and was the best breakfast with the most international catering, that we’ve had so far in Switzerland. Would highly recommend.

Stayed in May 2024

Excellent location, comfortable rooms and breakfast outstanding!

Stayed in May 2024

Absolutely no complaints. Can only highly recommend Hotel Daniela.

The hotel exceeded my expectations and was excellent in every way. The staff were great and able to help with specific requests that we had. The rooms were well equipped with quality linen and pillows. Our room had a Nespresso machine, and this was very welcome after our trip to Zermatt. We also enjoyed the access to the large and well-fitted sauna. The shuttle from the train station was on time and they delivered our luggage back to the station when we departed.

Stayed in May 2024

To extend the opening hours of the Spa.

1) Hotel provide free service- To and fro transport from Train station to hotel. 2)Quick and easy check-in efficient front desk staffs. 3) Love the breadfast spread and the morning staffs give you the sunshine for the day ( They are polite) 4) Love the comfortable bed. 5) Love the slippers eventhough is small things but i felt it meant big for the weather and Spa. And the bags that they provided for used.

Stayed in April 2024

Location, breakfast

Stayed in April 2024

I only had the time to appreciate this venue for less than 24 hours, so I was not able to spot any great area of improvement - except that Zermatt is confirmed to be very expensive (not specifically Hotel Daniela, but - as obvious - is aligned)

Despite arriving very late, the host managed to leave all the instructions to access the room. The hotel is definitively worth 4 stars, rooms are large and cozy, with a very nice bathroom and shower: A perfect place for relax and head for slopes. Very "hygge" place, full of red/gray forniture and accessories - with plenty of hearts everywhere. Breakfast was excellent! I reall enjoyed our stay, and I'll come back to Hotel Daniela for a longer stay

Stayed in April 2024

The check out time. Should be later than 11am

Great location friendly staff

Stayed in April 2024

A bit far away from ski lifts

Location, friendly staff, breakfast

Stayed in March 2024

Nothing it was fantastic.

Very luxurious. Great location within 5-10 walking distance train station and city center. Loved the room and spa.

Stayed in March 2024

Not specific to this hotel, but in Zermatt overall unless you take a taxi or bus you have to walk a lot to access the ski lifts.

Everything was perfect! Staff, room, amenities, breakfast! Excellent choice when in Zermatt.

Stayed in March 2024

Nice and cozy, comfortable, accessible, clean.

Stayed in March 2024

weird smell in the room

Breakfast was wonderful, staff was very friendly

Stayed in March 2024

Truly exceptional property in all aspects. Family owned with attention to the highest quality details and quality. Staff is extremely friendly and accommodating. Would highly recommend this hotel.

Stayed in March 2024

Hôtel très cosy on l’adore

Stayed in March 2024