Röven 53, 7530 Zernez, Switzerland
#2 of 11 hotels in Zernez
Guests' ChoiceBased on 113 hotel reviews
9.1Cleanliness
9.6
Comfort
9.5
Location
8.9
Facilities
9.3
Staff
9.5
Value for money
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 June 2024
Jordan
United StatesThe property was very comfortable and cozy.
Stayed in June 2024
Reviewed: 14 June 2024
Catherine
United KingdomOur ground floor room was a little dark. But it would be cosy in winter.
Spacious, comfortable room in the building next door, all newly fitted out and smelling of freshly sawn wood. Good bicycle storage. Lovely and helpful staff. Restaurant serves delicious Swiss food. Lovely garden and roof terrace.
Stayed in June 2024
Reviewed: 13 June 2024
Linda
CanadaMy daughter did not like the fact that the bathroom door was glass, so there was no privacy in the bathroom.
The breakfast was the best we had during our three week stay. Besides the breakfast buffet you could also order homemade waffles, eggs, omelet, bacon and sausage.
Stayed in June 2024
Reviewed: 27 May 2024
Douglas
United StatesNothing.
Crusch Alba is a beautiful, rustic lodge. The rooms are comfortable and updated. We had great views of the mountains. The food at breakfast and dinner was outstanding. All the staff went out of their way to make the stay enjoyable. A first rate experience all around.
Stayed in May 2024
Reviewed: 19 May 2024
Louise
United KingdomLovely room, had a very traditional rustic lodge feel to it. Very modern bathroom with good shower. Staff were super friendly. We took advantage of the afternoon snack that was laid on. The views of the snow capped mountains and nearby hillside pasture are stunning. We took a short walk and found a woodland park area which was very peaceful. We had drinks in the bar after our walk and had dinner in the restaurant in the evening (beware the menu is only written in German but we managed with translator app). Lovely breakfast. Very friendly people. We thought their use of small jars a good idea, saves wasting food.
Stayed in May 2024
Reviewed: 11 March 2024
Marieke
GermanyThe wooden bar above the bed is a bit inconvenient. In the morning the street sounds can be a bit loud. Furthermore all great!
Top Location, staff very friendly, nice room, great breakfast and dinner options.
Stayed in March 2024
Reviewed: 16 February 2024
Ronny
United KingdomPls clarify on your website that it has no swimming pool as it indicated that it had Spa facility which wasn't the case.
Stayed in January 2024
Reviewed: 7 January 2024
Nikola
SwitzerlandThere's really nothing that we didn't like.
It's an amazing hotel (definitely more comfy than 3 stars would suggest) in a great region. Room was spacious and spotless, with really comfy beds. We couldn't hear our neighbors, and we hope they didn't hear our kid reenacting all songs from Mary Poppins. Breakfast is made to order and it's super delicious. Everything served was fresh and tasty. They had a choice for everyone in the family, including the grumpy toddler.
Stayed in January 2024
Reviewed: 2 January 2024
Mika-clemons
SwitzerlandGreat service, very good food and location Everyone was very welcoming and accommodating
Stayed in January 2024
Reviewed: 31 December 2023
Pol
CroatiaThe room sealing in the middle is below 1.8m, so I hit the head once. It's a little frustrating having the head always down when in the room.
The staff was helpful and very kind. The restaurant in the Hotel is very good, you must try it at least once.
Stayed in December 2023
Reviewed: 23 November 2023
James
United KingdomThe room was fantastic!
Stayed in September 2023
Reviewed: 4 October 2023
Romana
United KingdomThe staff were so attentive and made a lot of effort to make our stay special. The views from the rooms are so beautiful!
Stayed in October 2023
Reviewed: 17 September 2023
Theo
NetherlandsGreat facilities, service and food
Stayed in September 2023
Reviewed: 11 September 2023
Kasia
SwitzerlandIt was immaculately clean, the staff was super friendly and accommodating. Breakfast exceptional
Stayed in September 2023
Reviewed: 10 September 2023
Agnieszka
SwitzerlandNothing really ! Maybe that there was no lift and a few stairs, so not buggy friendly.
Staff was fantastic! They made us feel at home, went the extra mile to accommodate our needs, wherher to provide place in the restaurant for our big group or find cinnamon for the morning coffee! Breakfast was also outstanding and rooms beautifully furnished. And they even have a nespresso coffee machine in every room!
Stayed in September 2023
Reviewed: 10 September 2023
Max
AustraliaLiked the design, wood and granit. Very spacious bathroom. We would have stayed longer if the room would have been free.
Stayed in September 2023
Reviewed: 21 August 2023
Vanja
Croatia-
Value for money, very good for 3 start hotel, much above standard, great staff.
Stayed in July 2023
Reviewed: 19 August 2023
Nadezda
SwitzerlandThe location, the hotel is located at the main road so difficult to sleep with windows open during the summer.
Very cosy hôtel, excellent and spacious family room with a nice mountainous touch. The restaurant was surprisingly good, gourmand type with rare dishes. The garden behind was wonderful with great view on the mountains, nice place to rest after a day of hiking.
Stayed in July 2023
Reviewed: 13 August 2023
Katarzyna
SwitzerlandIt could have been a bit cheaper..
Very clean hotel with comfortable and newly furnished rooms, spacious enough for a long weekend. Fun and friendly owner, trying to make sure that even solo travellers are having a blast on Saturday night. Immense breakfast buffet, with a stunning view on the mountains. I will definitely come back soon!
Stayed in May 2023
Reviewed: 12 August 2023
Antoine
United Arab EmiratesOn main road, with traffic noise but windows are thick and doing the isolation job
Beautiful rooms, decorated with taste. Amazing bathroom with sauna. Excellent restaurant. Ideal location for hiking .
Stayed in August 2023
Reviewed: 6 August 2023
Razvan
SwitzerlandLocation is close to the Swiss National Park, in the middle of canton Grischun. The name of the hotel Crusch Alba means White Cross, basically the Swiss Flag. The restaurant is excellent, both the generous breakfast and the fancy dinner. The personnel is professional and kind, we felt very welcome and we were very well served! Kudos!
Stayed in August 2023
Reviewed: 6 August 2023
Maria
ItalyWonderful room in contemporary alpine style. Excellent breakfast.
Stayed in August 2023
Reviewed: 5 August 2023
Jan
Czech RepublicExcellent breakfast
Stayed in August 2023
Reviewed: 1 August 2023
Jerome
SwitzerlandBeds are quite soft.
Very nice hotel rooms, friendly staff and an exceptional kitchen - both dinner and breakfast were absolutely amazing.
Stayed in July 2023
Zell am Ziller, Austria
East Greenbush, USA
Kími, Greece
Saint Petersburg, Russia
Las Vegas, USA
Porto De Galinhas, Brazil
Chinon, France
Squaw Lake, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content