Murbacherstrasse 4, 6002 Luzern, Switzerland
#28 of 77 hotels in Luzern
Guests' ChoiceBased on 508 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
9.1
Value for money
8.0
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 June 2024
Cecilia
SingaporeGood location
Stayed in May 2024
Reviewed: 22 June 2024
Mikael
NorwayThere was noice from a water pump or something going for a second or two, every 5-10-15 minutes in the evening and a sometimes at night.
Great location, and nice comfortable beds with great working AC.
Stayed in June 2024
Reviewed: 18 June 2024
Nirmala
IndiaAll good, breakfast was good but had limited vegetarian options.
Stayed in June 2024
Reviewed: 14 June 2024
Yvonne
United Kingdomnothing to dislike
location was great. Staff were friendly and helpful. Room was clean and comfortable
Stayed in June 2024
Reviewed: 13 June 2024
Daraporn
ThailandLocation and staff
Stayed in June 2024
Reviewed: 12 June 2024
David
United StatesLocation to train station and surrounding neighborhood
Stayed in June 2024
Reviewed: 9 June 2024
Abraham
IsraelLocatio and great stuff
Stayed in June 2024
Reviewed: 7 June 2024
Gemma
United KingdomRoom was absolutely lovely - we received a free room upgrade to a suite with a Mountain View which was a nice surprise. Clean, well maintained. Coffee machine in room. Nice shower/ bathroom with comfy beds. Property only a couple of minutes walk from train station, buses and boats which was very convenient.
Stayed in June 2024
Reviewed: 4 June 2024
Tzer
SingaporeLocation was super convenient with supermarket, food and transport options nearby. Staff were so enthusiastic in helping plan where to go, and very flexible in checking in early if there were available rooms. Room was super comfortable and clean.
Stayed in May 2024
Reviewed: 2 June 2024
Chanamolu
IndiaSometimes too crowded
Center of the city , clean and friendly staff
Stayed in May 2024
Reviewed: 28 May 2024
Stan
CanadaWe had to leave after 3 days.
The girl who welcomed us was just fantastic. The room upgrade was a nice surprise. Decor was amazing. Breakfast fine but out of coffee...
Stayed in May 2024
Reviewed: 19 May 2024
Per
SwedenThe price/performance ratio is extremely high. Round 300 CHF for a rather small room with brown wall-to-wall carpet and not that up to date furniture is not OK. I understand that you can fill the hotel at these prices anyway, but it doesn't feel right that you charge a price that to most guests feels like a rip-off. It destroys the whole stay at this very nice hotel.
Very nice and service-oriented staff. Fantastic location - 150 meters to track 3 at the railway station, still calm and quiet! Perfect breakfast.
Stayed in May 2024
Reviewed: 19 May 2024
Per
SwedenThe price/performance ratio is extremely high. Round 300 CHF for a rather small room with brown wall-to-wall carpet and not that up to date furniture is not OK. I understand that you can fill the hotel at these prices anyway, but it doesn't feel right that you charge a price that to most guests feels like a rip-off. It destroys the whole stay at this very nice hotel.
Very nice and service-oriented staff. Fantastic location - 150 meters to track 3 at the railway station, still calm and quiet! Perfect breakfast.
Stayed in May 2024
Reviewed: 17 May 2024
Chiaw
CanadaSlightly bigger room
Great location. Walk from platform 3 through a side door of train station, cross the street and there you are! Very pleasant front desk. Rooms were clean with nice bathroom.
Stayed in May 2024
Reviewed: 14 May 2024
Brice
FrancePleasant employees. So nice seft serve buffet at breakfast with lots of choice Nice room Parking of the hotel. CHF 32,-. But I was allowed to let my car the afternoon in the parking even if I already did the checkout.
Stayed in May 2024
Reviewed: 2 May 2024
Hengky
SingaporeSo close to the train. I can checkout 20mins before catching my train. Nice breakfast, spacious junior suite room with nice bathroom.
Stayed in May 2024
Reviewed: 26 April 2024
John
United KingdomThere's a button on the room handle that says do not disturb. DO NOT PRESS THAT BUTTON as it will invalidate your key card.
Great location just by the side of train station. Gentleman at the front desk was very helpful. Room is clean and good sized, with a coffee machine and a sofa. Very spacious shower room and pressure of water.
Stayed in February 2024
Reviewed: 23 April 2024
Kathryn
United StatesExcellent location just steps from the train station as well as the lake and points of interest. The staff was amazing... the young man who checked us in was very helpful (showed my mom a place to rest before our rooms were ready). The onsite restaurant was also wonderful (the front desk staff helped us with reservations). The rooms were well equipped, and we loved the walk-in showers (my mom has some mobility issues).
Stayed in April 2024
Reviewed: 16 April 2024
Supphakit
ThailandNone
Good location with various types of breakfast
Stayed in April 2024
Reviewed: 15 April 2024
John
SwitzerlandI can't think of anything. maybe the TV was a little old.
staff
Stayed in April 2024
Reviewed: 10 April 2024
David
MalaysiaThe friendly staff and great location.
Stayed in April 2024
Reviewed: 6 April 2024
Chun
SingaporeBreakfast selection to include Asian stuff will be excellent
Very good locations within 100m to the main train station and supermarket. Walking distance to all convenience.
Stayed in February 2024
Reviewed: 3 April 2024
Abdessalam
SwitzerlandSpacious and comfortable room. Stylish vibe.
Stayed in March 2024
Reviewed: 28 March 2024
Claire
United Arab EmiratesHousekeeping entered my room twice without knocking/announcing, once while I was in the bathroom. No soundproofing - can hear people just talking in adjacent room. Pillows on bed are poor quality. Breakfast has limited options.
Great location, friendly staff.
Stayed in March 2024
Badhoevedorp, Netherlands
Barcelona, Spain
Niederbronn-les-Bains, France
Rotterdam, Netherlands
Pisa, Italy
Punta Cana, Dominican Republic
Tianjin, China
Kalisz, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content