Skip to main content
  1. Hotel reviews homepage
  2. Switzerland hotel reviews
  3. Grisons hotel reviews
  4. Chur hotel reviews
  5. Reviews of Mercure Chur City West

Reviews of Mercure Chur City West 4 stars

Comercialstrasse 32, 7000 Chur, Switzerland

#11 of 33 hotels in Chur

Guests' Choice

Review score

Based on 289 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.2

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    8.9

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 22 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Twin Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Sockets very old fashioned & no USB, we had several plugs but had to get one from receptionist. Dinner booked out both nights of our stay, only high stools in bar area of restaurant. Receptionist did suggest hotel nearby &we did go there for dinner.

    Room was as advertised, big room with coffee maker,& load's of soace & light.

    Stayed in September 2024

  • Reviewed: 30 August 2024

    7.0
    Good, but would prefer a better breakfast
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast

    Room & Staff

    Stayed in August 2024

  • Reviewed: 23 August 2024

    9.0
    Good location
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night

    Entire hotel was almost empty, they should have given us the top floor view , the guest bed is thin matters hard to sleep

    Nice , clean and tidy

    Stayed in August 2024

  • Reviewed: 16 July 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    the bed was too soft

    the room is very clean and comfort , bus station is in front of the hotel, there’s a shopping mall just next building , I got a guest card from hotel ( take a bus for free in Chur)

    Stayed in July 2024

  • Reviewed: 12 July 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing in particular

    The location and breakfast, next to shopping mall

    Stayed in July 2024

  • Reviewed: 9 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Twin Room with Mountain View
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast was good, but we stayed 4 nights and it was the same every day.

    Very nice view from the room. Comfortable bed. Clean. Parking place in the same building, acessible with elevator directly to the hotel rooms.

    Stayed in July 2024

  • Reviewed: 5 July 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    все ок

    Stayed in June 2024

  • Reviewed: 20 June 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Convenient location for a stopover

    Stayed in June 2024

  • Reviewed: 17 June 2024

    7.0
    Good chain hotel far from city centre
    • Leisure trip
    • Solo traveller
    • Standard Twin Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Need to take bus 4 stops to hotel from train station, not convenient. Need to pay deposit for using gym.

    Breakfast good, room large.

    Stayed in June 2024

  • Reviewed: 3 June 2024

    9.0
    Great location and comfortable
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not much

    Location was fine and breakfast was as expected

    Stayed in May 2024

  • Reviewed: 29 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Cannot think of anything

    We chose the location because it was out of the hustle of the main town and the bonus was we were right on top of a large Shopping Center with a free bus into town very close by we are not coffee drinkers but the staff brought up a kettle for us so that we could boil some water and make a cup of tea the apartment was roomy

    Stayed in May 2024

  • Reviewed: 24 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    The breaksfast variety is very low , we should wait to have a hot water for making a tea. The bed is not very comfartable.

    The room cleanliness is very good and the restroom is very clean. The room has an excellent view. The staff are very helpful.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant, Bed and bathroom/shower

    Stayed in May 2024

  • Reviewed: 16 May 2024

    8.0
    Modern almost new good hotel with some management quirks some way out of town.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Only 1 towel in 2 person room. Must be hotel policy as friends room the same. Annoying when arrived late and delivery slow. Hotel some distance from rail station and centre of Chur.

    New building,large bedroom and great shower .Very nice restaurant in the building for breakfast and dinner run as a separate business.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room with Mountain View
    • Stayed 4 nights

    at first it seemed a long way from the main area but once you got to know the area and having free access on buses it was good. No restaurant other than for breakfast

    This hotel had a good size room with nice bathroom & shower. You could also get free public transport from hotel to train station while staying there which helped.

    Stayed in May 2024

  • Reviewed: 26 April 2024

    9.0
    Very clean and big room for family, great service to find lost toy
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night

    1. Our grandchild left her stuffed dog toy in the bed and we did not have time to get it. I made the reception and management aware of the problem and was called the next morning after check-out and informed that the toy had been located by examining all bedding to be washed., and that it would be mailed back to us. That is GREAT SERVICE! 2. The restaurant is very conveniently located in the hotel and we were happy with the meals and service. 3. The bus to the rail station is right outside the entrance and free if using the "Graubünden Guest Card"

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    Standard Mercure Hotel
    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The location is not very central.

    The personal at the reception was very nice and helpful. Breakfast was very good. We had the room with a nice view at the mountain.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    8.0
    Great hotel and views.excellent staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Nothing

    Room had great view.Staff excellent. Huge bathroom!

    Stayed in March 2024

  • Reviewed: 28 March 2024

    9.0
    Good and modern
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and modern

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Great
    • Leisure trip
    • Family with young children
    • Superior Double Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Location felt a bit out of town (maybe because we arrived Sunday morning and stayed until Monday). On the Sunday we came across the cable car up and ended in an amazing ski resort. Was a hidden gem in the end.

    The views were stunning

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    heartwarming welcoming, great staff, great accommodation, nice view :) everything is greater than expected. thank you for preparing nice stay for us.

    Stayed in January 2024

  • Reviewed: 4 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Mountain View
    • Stayed 2 nights

    Great view, but the area is not too calm. At the same time everything is nearby - railway station, tram, motorway.

    Stayed in February 2024

  • Reviewed: 28 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking space was limited and since it was full, I had to park in the shopping mall area.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    9.0
    Wonderful cozy modern hotel with an absolutely beautiful view of the mountains
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Easy to find location, walking distance to convenience store and fast food. Literally right across from the Giger Bar. Beautiful view of the mountains from the room!

    Stayed in February 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties:

gogless