Steinmattstrasse 30, 3920 Zermatt, Switzerland
#6 of 478 hotels in Zermatt
Guests' ChoiceBased on 146 hotel reviews
9.5Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.6
Staff
9.8
Value for money
9.1
Free Wifi
9.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 20, 2024
Pattera
ThailandNothing.
The room and the overall presentation of the hotel. Convenient location and helpful staff.
Stayed in September 2024
Reviewed: September 4, 2024
Muir
United KingdomNothing!
Comfortable in a lovely alpine style with friendly, professional staff who make you feel very welcome. Bedroom beautifully designed with lovely furnishings and good bathroom. Nice extras like a welcome note with amenity; minibar included in the rate. Lovely garden - perfect for a quiet moment. On checking out a small gift was offered which was a lovely touch as was the free transfer to the station with my luggage. I will definitely stay here again.
Stayed in September 2024
Reviewed: July 20, 2024
Alexey
RussiaThe hotel staff was very attentive, kind and always ready to help. We liked breakfast.
Stayed in July 2024
Reviewed: July 18, 2024
Chyrelle
United States of AmericaNothing. It really was great.
The location of Chesa Valese was wonderful. The room was tasteful, comfortable, and well appointed. Our room had a good view of the Matterhorn, and we enjoyed sitting on the balcony of our room to view it in the mornings and afternoon/evenings. The woman who checked us in and helped us in the evening was funny, warm, and very helpful. The breakfast was superb. The hotel provided transportation to and from the train station. This is one of my very favorite memories of our vacation in Switzerland, and we visited quite a few hotels in various parts of the country. I would return here in a heartbeat!
Stayed in June 2024
Reviewed: July 7, 2024
Christine
United States of AmericaAll was perfect - Summer and Winter!
Most charming hotel in Zermatt. Always best breakfast of all Swiss hotels we've stayed at over many years. Views of the Matterhorn and surrounding mountains superb. Garden especially nice. Kind, convenient Hotel Taxi service to / from the train station.
Stayed in July 2024
Reviewed: July 1, 2024
Julia
GermanyHelped a lot with individual wishes
Stayed in June 2024
Reviewed: June 20, 2024
Jeannie
United States of AmericaFor a family to share a bathroom with a glass door was challenging as you can see in the bathroom
Stayed in June 2024
Reviewed: June 9, 2024
Syed
SingaporeNothing really. Probably only issue was the room safe had problems.
Rooms cosy. Comfortable. Clean. Location was good.
Stayed in June 2024
Reviewed: May 30, 2024
Kirstin
United States of AmericaThe location was perfect! The steam room and sauna a lovely surprise and our host was delightful!
Stayed in May 2024
Reviewed: May 19, 2024
Sanchez
United States of AmericaNothing
The hotel was cute and cozy! We had a great view from our balcony
Stayed in May 2024
Reviewed: May 18, 2024
Martiani
IndiaNothing
Everything
Stayed in May 2024
Reviewed: May 13, 2024
Chin
SingaporeNa
It’s warm and cozy
Stayed in May 2024
Reviewed: April 27, 2024
Thaddaeus
SingaporeNothing.
Excellent Location. Near centre of town, good restaurants and near Sunnega and Furi so u can choose how to go up the mountain. Charming breakfast. Service staff excellent.
Stayed in April 2024
Reviewed: April 23, 2024
Yin
MacauN/A
Staff, Breakfast, Location
Stayed in April 2024
Reviewed: April 16, 2024
Nathalie
CanadaThis hotel is in a private area and was absolutely charming! The staff was incredible and eager to get you whatever you needed! They also made excellent recommendations for restaurants. Have rarely seen such attention to detail in a hotel. Would go back in a heartbeat!
Stayed in April 2024
Reviewed: March 3, 2024
Pavlina
United KingdomI would prefer to have more dairy free options at breakfast, I am allergic to dairy and don't eat meat so my options were limited. However, I loved the freshly squeezed juice of different fruit and veg each morning, pastry and bread was delicious.
The hotel is cosy, traditional swiss style, yet modern. I especially enjoyed the spa facilities, it offered a beautiful relaxing area with sauna and steam room. My room was small with a lovely balcony, nicely decorated and super clean. I found having a kettler and a coffee machine in my room particularly handy. The staff was exceptionally helpful and friendly, they did go an extra mile to make sure customers were happy and well looked after. Afternoon cake with tea was very welcomed when I returned exhausted after my day of skiing.
Stayed in February 2024
Reviewed: March 1, 2024
Feridun
TurkeyIt's a very nice property, managed by very friendly and professional team. From the check in till they took us to the train station all the team behaved in a very friendly manner. The location is obvioulsy very good. Breakfast selection is wide and tasty. The rooms are nicely decorated. Spending time in the lobby and drinking something after a long ski day with whole family was quite a routine for us. Thanks a lot to the friendly management team in Chesa Valese.
Stayed in February 2024
Reviewed: February 25, 2024
Jean-philippe
SwitzerlandEverything was perfect. Warm welcome from staff, personalized attention at every moment during the whole stay, amazing breakfast, rooms very comfortable and with great views, exceptional location.
Stayed in February 2024
Reviewed: February 11, 2024
Siobhan
GermanyLove the charming vibes and little touches like cake and tea at the end of the ski day. Great breakfast and fantastic new spa!
Stayed in February 2024
Reviewed: December 30, 2023
Dongho
SwitzerlandClean room, great service by staffs
Stayed in December 2023
Reviewed: November 5, 2023
Shereen
SingaporeWe love everything about Chesa Valese!! The stay came with complimentary taxi pick up from the taxi station but we decided to take a nice stroll to the hotel! :) The staff were friendly and helpful in giving recommendation, for example, sight-seeing, restaurants, bars etc. Their mini-bar fridge is complimentary, it is stocked with Zermatt beer, bottled water and Coca Cola and Lindt chocolates! The breakfast service was amazing as well! A good spread of bread, cheese, cold cuts, fruits, yogurt, granola, perfectly done eggs of your choice, etc.! Highly recommend!
Stayed in October 2023
Reviewed: September 28, 2023
Angus
AustraliaWonderful and extremely helpful staff
Stayed in September 2023
Reviewed: September 25, 2023
Jamie
United States of AmericaNothing at all
Everything about this hotel was amazing. The staff were so nice and helpful. The room was so spacious, comfortable and the view from our room was amazing. The hand written welcome note was a very nice touch.
Stayed in August 2023
Reviewed: September 24, 2023
Sina
FranceNothing
Everything about the stay was exactly as expected, if not better ! The reception was amazingly friendly and accomodating from checkin to checkout, the massage was one of the best my wife had, and the spa is very well decorated in extremely good taste. The only inconvenient was the lack of swimming pool, but the suit had one of the best view of the Matterhorn, and the rest was so perfect we did not even miss it. I would 1000% recommend and come back any time.
Stayed in September 2023
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