Kanonenstrasse, 6003 Luzern, Switzerland
#13 of 77 hotels in Luzern
Guests' ChoiceBased on 822 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.5
Facilities
8.8
Staff
9.1
Value for money
8.2
Free WiFi
8.7
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End of dialog contentReviewed: 20 June 2024
Paul
United StatesWish it had some usb outlets by the bed and parking was free. Shower was a bit cumbersome.
Amazing views and restaurant. Breakfast was awesome. Very cool history of a place and comfortable room. The free mini bar was a nice touch, as was the outdoor sports watching area.
Stayed in June 2024
Reviewed: 20 June 2024
Eimear
United KingdomThe room, the wallpaper, curtains and headboard all matched and the view from the window was stunning.
This was return trip after almost 40 years, I worked there as a student in 1985. The hotel has had a complete renovation and looks amazing. Only slight disappointment was the the outdoor pool had gone.
Stayed in June 2024
Reviewed: 17 June 2024
Ger
IrelandThe meal (dinner). We were disappointed with our choice 'chateaubriand'...we always select this when we see it on the menu and are normally delighted. In this case sadly the Chef's choice of Bernaise sauce didn't work for me...where did all the beef juice go??? In my expectation not traditional and certainly not 'in synch' with the idea of 'zero waste'. And the meat was requested to be served 'over-medium'...instead we were served under-medium...no blood BUT too undercooked for our stabdard of medium...thats the only criticism we experienced. G
Staff were excellent...especially Alexander. Well done...so attentive and helpful.
Stayed in June 2024
Reviewed: 16 June 2024
Paul
United StatesFunicular was under maintenance for full day and we had to walk up a few times.
Elegance and uniqueness and beautiful view.
Stayed in June 2024
Reviewed: 16 June 2024
Therese
AustraliaNothing
We loved the old-world charm with modern amenities. The staff were friendly and helpful, nothing was a problem and there was plenty of parking with easy access. The view is amazing! And, whilst located high on a hill, access to the old town is easy and pleasant riding on the funicular. We enjoyed our stay very much!
Stayed in June 2024
Reviewed: 15 June 2024
Van
United StatesNothing
The views, the service, the rooms, the location
Stayed in June 2024
Reviewed: 15 June 2024
John
United StatesNothing
Stunning vistas and wonderful staff!
Stayed in June 2024
Reviewed: 14 June 2024
Isabella
AustraliaIf you are going to splurge a bit, this Chateau is well worth the extra dollars, so luxurious, amazing view, the breakfast that was included was amazing and we were treated like royalty, mini bar included, the room was so clean and comfortable, all amenities were of the highest quality
Stayed in June 2024
Reviewed: 12 June 2024
Mf_traveller
United StatesThe hotel is perfectly situated, offering stunning views of Lucerne. It's very calm, and they provide a complimentary ride on a small train (90 seconds). The staff is excellent and friendly, and the breakfast buffet, which also overlooks Lucerne, is fantastic. The atmosphere is very romantic, and the rooms are beautiful, making it ideal for couples as well as families. Alexander Botero, Front Office Manager, was fantastic and made our stay unforgettable
Stayed in June 2024
Reviewed: 12 June 2024
Wojciech
PolandParking also use by others not hotel customers. Breakfast same type and selection every day ,with limited selection you can still find quality there.
Location and view. Parking in front with a lot of spaces available. Old style equipment but same time modern ,good quality and comfortable to use. Good service and friendly personnel. An extra fan in the room ,balcony with lake view. Park next to hotel - you can live in city but same time a lot of trees around, quiet and relaxing place.
Stayed in May 2024
Reviewed: 11 June 2024
Richard
United KingdomThe funicular up the hill wasn’t working, however we were offered a free bus pass.
This place is stunning. The interior is great, and the views over the lake and city are special. Particularly good bar, with great cocktail menu. The restaurant is very fancy and expensive, but the food is good. The rooms are not huge, but very comfortable. The building is iconic, and has a real wow factor.
Stayed in May 2024
Reviewed: 10 June 2024
Vivek
United StatesThis hotel is away from the old town area but this is something I knew before I booked the hotel. We just used Uber to go back and forth. The biggest disappointment was that the funicular was not available because of maintenance.
Excellent, historic hotel with a great, friendly staff; we had booked a room with a balcony and a view, and were very happy with the room.
Stayed in June 2024
Reviewed: 9 June 2024
Zahra
SwedenIt could be more facilities in the room.
Amazing view.
Stayed in June 2024
Reviewed: 4 June 2024
Yuliya
CanadaTrash-can had garbage in it when we fist got into our room. One of the sinks was not draining well.
Staff was fantastic, amenities were wonderful.
Stayed in June 2024
Reviewed: 2 June 2024
Nabil
United KingdomBeautiful location over looking the lake and mountains , friendly staff and exquisite restaurant. Might be considered as a bit expensive but definitely worth every penny
Elegance !!
Stayed in May 2024
Reviewed: 1 June 2024
Alexandr
KazakhstanThere was no kettle and tea in the room, which is common even in other less expensive hotels. Also, we missed slippers and some hygiene items such as toothbrushes and toothpaste, which we expected from a hotel of this level. The price for a room was pretty high, but I guess it's quite normal for Switzerland.
it was the best view from the window we have ever had. Breakfast was excellent. The hotel room was quite bright and comfortable, with a large balcony and a beautiful view.
Stayed in May 2024
Reviewed: 1 June 2024
Trevor
United KingdomThe only disappointment was that the funicular was closed for renovation. But nothing the hotel could do about that
Lovely building. Breakfast was good. Staff very helpful and cheerful
Stayed in June 2024
Reviewed: 31 May 2024
Jana
GermanyAdditional fee for the parking - I would expect this to be included in the room rates as they are not that cheap
A really beautiful room in a wonderful castle. Amazing view over Lucerne. 3 chargers for electric cars for free (2 for Tesla, 1 for all). Delicious breakfast on the terrace.
Stayed in May 2024
Reviewed: 30 May 2024
Li
SingaporeA pity the funicular was not working during my stay. The carpark lots are small.
My room was clean, spacious & quiet. The breakfast room was beautiful with an awesome view overlooking Lucerne. Pet friendly hotel. Excellent service by the front desk manager, Alexander, who was very helpful and thoughtful. Very good service from the waiting staff at the breakfast restaurant too.
Stayed in May 2024
Reviewed: 30 May 2024
Gary
United Statesn/a
amazing location. Bar view and service was fantastic! food was fantastic!
Stayed in May 2024
Reviewed: 30 May 2024
Dona
United StatesI'm not sure if information was sent on how to get to the hotel when you are checking in. We walked up all the steps!
The view was amazing. We ate breakfast every morning and it was perfect. We had dinner in the Lounge and it was the best meal we had on our trip. Everyone was so nice and patient with us because we only speak English. The Hotel was unique and beautiful. I'm so glad we chose it!
Stayed in May 2024
Reviewed: 28 May 2024
Sirikorn
ThailandBreakfast was too simple, not much options
Spacious beautiful room, amazing view, staff are very helpful and onsite parking
Stayed in May 2024
Reviewed: 26 May 2024
Jingting
SingaporeBit far from city
clean and nice view
Stayed in May 2024
Reviewed: 26 May 2024
Avril
SwitzerlandRooms too warm. Room for an armchair to watch TV.
Location. Friendly staff.
Stayed in April 2024
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