Kanonenstrasse, 6003 Luzern, Switzerland
#13 of 76 hotels in Luzern
Guests' ChoiceBased on 900 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.5
Facilities
8.8
Staff
9.2
Value for money
8.2
Free WiFi
8.8
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End of dialog contentReviewed: 26 September 2024
Hery
United StatesWe were 3 adult persons, the triple room we reserved was very bad as a triple room, we do not recommend.
The location and view of Lucerne is incredible, the staff especially the bar staff are very nice and helpfull. The drinks and food at the bar are excellent.
Stayed in September 2024
Reviewed: 24 September 2024
Kathy
AustraliaNothing
Views are amazing from our balcony. Room was extremely clean and crisp. Bed was extremely comfortable. The staff had excellent customer service and went above and beyond for you. Loved the breakfast!!! We loved our stay at Chateau Gutsch!
Stayed in September 2024
Reviewed: 23 September 2024
Kellie
AustraliaNo tea/coffee making facilities
It’s view - high above Lucerne. It’s history and the staff are exceptional. I had one of the best steak dishes in Europe in the Luminaries restaurant.
Stayed in September 2024
Reviewed: 22 September 2024
Sharon
SwitzerlandNothing
Location and ease of getting to lake level was great. Staff were amazing. Comfy bed, great shower. Breakfast was superb, and dinner was perfection. Would definitely stay again. The views were outstanding- city, lake and mountains.
Stayed in September 2024
Reviewed: 21 September 2024
Richard
United KingdomNothing
View excellent, staff helpful and accommodating, bedroom comfortable
Stayed in September 2024
Reviewed: 21 September 2024
Ihab
United Arab EmiratesNothing
Room style , hotel design , breakfast, staff
Stayed in September 2024
Reviewed: 20 September 2024
Selimakbay
Azerbaijanview
Stayed in August 2024
Reviewed: 19 September 2024
Simon
United KingdomA magnificent hotel in a stunning location within easy walk of the centre of Lucerne - fabulous!
Stayed in September 2024
Reviewed: 18 September 2024
Jorge
United StatesI loved the views, the bar is so welcoming. The staff and the food at breakfast was so nice. Just a great stay.
Stayed in September 2024
Reviewed: 18 September 2024
Xin
CanadaBeautiful views and very comfortable! Breakfast was amazing too. Will be coming again.
Stayed in September 2024
Reviewed: 17 September 2024
Rohan
United KingdomView, location, breakfast, staff - everything was exceptional.
Stayed in August 2024
Reviewed: 16 September 2024
Michael
United StatesVery friendly helpful staff, excellent food, drinks and service. Beautiful room and facilities. Want to visit again.
Stayed in September 2024
Reviewed: 14 September 2024
Paul
United KingdomThere was nothing not to like ! Top quality hotel and staff alike
Everything, from the warmest of welcomes, to the room ! The service, nothing was too much trouble for the staff, the restaurant and the food was the highlight of our stay, we have never been made to feel so welcome we would definitely recommend this hotel to family and friends and will be back again
Stayed in September 2024
Reviewed: 12 September 2024
Lyndsay
AustraliaIf there was a way to get airconditioning on site this property would be a 10/10.
Perfect location, the Chateau is incredible. The restaurant produced some of the best food we had in Europe and the staff constantly went above and beyond for us.
Stayed in September 2024
Reviewed: 11 September 2024
Jeffrey
United StatesBeautiful historical structure, spacious room, clean and comfortable.
Stayed in September 2024
Reviewed: 8 September 2024
Ann
United StatesEverything! Stunning property, gorgeous views, comfortable beds, lovely decor. The woods behind the castle were beautiful. The restaurant was amazing.
Stayed in September 2024
Reviewed: 8 September 2024
Pamela
United StatesThe room with a balcony didn’t have air conditioning, but I expected that.
A beautiful castle up on the hill. The view was amazing and the room was comfortable.
Stayed in August 2024
Reviewed: 5 September 2024
Jerilyn
United StatesA room with AC was significantly more expensive.
Beautiful, historical, amazing views, friendly staff. Private & unique property
Stayed in September 2024
Reviewed: 5 September 2024
Bruce
United StatesLuckily we had a room with air..but it never really got very cool in the room… Our room faced the parking lot :/ Unfortunately the upgrade available was $300+ more—not worth it… The manager made us feel at home and helped sooo much when the others couldn’t Our bellman from Spain was fantastic!
The breakfast and views from the restaurant were fantastic The funicular ride up and down to the main area is fun!
Stayed in September 2024
Reviewed: 5 September 2024
Marque
United StatesNo AC, but mostly not necessary.
Stunning location! Hiking trails through the surrounding forest, easy to get into town thanks to the brilliant elevator that takes you down the mountain in a few minutes.
Stayed in September 2024
Reviewed: 5 September 2024
Haissam
United Arab EmiratesNo Air Conditioning in the Room My particular room had parking lot view and was noisy in the morning
Breakfast was Croissant and Egg omelets which were delicious The view from the restaurant is breath taking Leo, at the Reception, lived up to his name. He was understanding, pleasant, always available, good communicator, volunteered information that panned out with us.
Stayed in September 2024
Reviewed: 1 September 2024
Liam
United KingdomI suppose the only thing would be being charged for parking on top of the not inexpensive amount we paid for 3 nights . We knew about parking before we came so please dont accept as a criticism. We really enjoyed ourselves
The location was fantastic as were the staff who could not do enough for you. The hotel itself is one of the best I have stayed at and we had a brilliant stay. We would go back again
Stayed in August 2024
Reviewed: 27 August 2024
Samar
SpainI can’t even come up with anything
Our stay at Château Gütsch was wonderful. Fantastic views, ideal to treat yourself and enjoy something special in Luzern. The staff is helpful and friendly. The Gütsch forest is a short walk away ( I highly recommend this), but the funicular takes you back to the city quickly. The rooms have everything you need. We were travelling with a baby (9 months) and they provided a cot, which was great, although the bed is big enough for three as well. The breakfast is very complete with good options for all. They provide a Luzern visitor card which includes transport all around the city, which suited our needs perfectly.
Stayed in August 2024
Reviewed: 27 August 2024
Zhang
ChinaThe location of the hotel is really good, overlooking the whole city. The service at the hotel reception was very attentive, but some of the waiters at the restaurant had a poor attitude. Stayed in a family room but was woken up at 6am by a noise similar to a water pump outside the hotel, the room was very close to the train and the noise lasted for a long time. It is very unfortunate that this hotel is really noisy, otherwise the view and service are better.
The location of the hotel is really good, overlooking the whole city. The service at the hotel reception was very attentive, but some of the waiters at the restaurant had a poor attitude. Stayed in a family room but was woken up at 6am by a noise similar to a water pump outside the hotel, the room was very close to the train and the noise lasted for a long time. It is very unfortunate that this hotel is really noisy, otherwise the view and service are better.
Stayed in August 2024
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