They rented out the party room on Saturday night and I had to listen to very loud music till 11pm, because it is an older place it isn’t very sound proof but that’s all the more reason not to have a party room in a very top end hotel.

Location was amazing, the castle was beautiful and comfortable.

Stayed in June 2024

Breathtaking views of Luzern, beautiful architecture, great breakfast.

Stayed in March 2024

Lack of detail on web site for the different room types.

View, location.

Stayed in June 2024

There was a birthday party on the first night and the music was very loud. We discussed this with the staff and were satisfied.

we had a beautiful view- the room was lovely. Dinner was excellent . We were a little late for lunch and had to eat in the bar area. The lunch was very good.

Stayed in June 2024

Wish it had some usb outlets by the bed and parking was free. Shower was a bit cumbersome.

Amazing views and restaurant. Breakfast was awesome. Very cool history of a place and comfortable room. The free mini bar was a nice touch, as was the outdoor sports watching area.

Stayed in June 2024

The room, the wallpaper, curtains and headboard all matched and the view from the window was stunning.

This was return trip after almost 40 years, I worked there as a student in 1985. The hotel has had a complete renovation and looks amazing. Only slight disappointment was the the outdoor pool had gone.

Stayed in June 2024

The meal (dinner). We were disappointed with our choice 'chateaubriand'...we always select this when we see it on the menu and are normally delighted. In this case sadly the Chef's choice of Bernaise sauce didn't work for me...where did all the beef juice go??? In my expectation not traditional and certainly not 'in synch' with the idea of 'zero waste'. And the meat was requested to be served 'over-medium'...instead we were served under-medium...no blood BUT too undercooked for our stabdard of medium...thats the only criticism we experienced. G

Staff were excellent...especially Alexander. Well done...so attentive and helpful.

Stayed in June 2024

Funicular was under maintenance for full day and we had to walk up a few times.

Elegance and uniqueness and beautiful view.

Stayed in June 2024

Nothing

We loved the old-world charm with modern amenities. The staff were friendly and helpful, nothing was a problem and there was plenty of parking with easy access. The view is amazing! And, whilst located high on a hill, access to the old town is easy and pleasant riding on the funicular. We enjoyed our stay very much!

Stayed in June 2024

Nothing

The views, the service, the rooms, the location

Stayed in June 2024

Nothing

Stunning vistas and wonderful staff!

Stayed in June 2024

If you are going to splurge a bit, this Chateau is well worth the extra dollars, so luxurious, amazing view, the breakfast that was included was amazing and we were treated like royalty, mini bar included, the room was so clean and comfortable, all amenities were of the highest quality

Stayed in June 2024

The hotel is perfectly situated, offering stunning views of Lucerne. It's very calm, and they provide a complimentary ride on a small train (90 seconds). The staff is excellent and friendly, and the breakfast buffet, which also overlooks Lucerne, is fantastic. The atmosphere is very romantic, and the rooms are beautiful, making it ideal for couples as well as families. Alexander Botero, Front Office Manager, was fantastic and made our stay unforgettable

Stayed in June 2024

Parking also use by others not hotel customers. Breakfast same type and selection every day ,with limited selection you can still find quality there.

Location and view. Parking in front with a lot of spaces available. Old style equipment but same time modern ,good quality and comfortable to use. Good service and friendly personnel. An extra fan in the room ,balcony with lake view. Park next to hotel - you can live in city but same time a lot of trees around, quiet and relaxing place.

Stayed in May 2024

The funicular up the hill wasn’t working, however we were offered a free bus pass.

This place is stunning. The interior is great, and the views over the lake and city are special. Particularly good bar, with great cocktail menu. The restaurant is very fancy and expensive, but the food is good. The rooms are not huge, but very comfortable. The building is iconic, and has a real wow factor.

Stayed in May 2024

This hotel is away from the old town area but this is something I knew before I booked the hotel. We just used Uber to go back and forth. The biggest disappointment was that the funicular was not available because of maintenance.

Excellent, historic hotel with a great, friendly staff; we had booked a room with a balcony and a view, and were very happy with the room.

Stayed in June 2024

It could be more facilities in the room.

Amazing view.

Stayed in June 2024

Trash-can had garbage in it when we fist got into our room. One of the sinks was not draining well.

Staff was fantastic, amenities were wonderful.

Stayed in June 2024

Beautiful location over looking the lake and mountains , friendly staff and exquisite restaurant. Might be considered as a bit expensive but definitely worth every penny

Elegance !!

Stayed in May 2024

There was no kettle and tea in the room, which is common even in other less expensive hotels. Also, we missed slippers and some hygiene items such as toothbrushes and toothpaste, which we expected from a hotel of this level. The price for a room was pretty high, but I guess it's quite normal for Switzerland.

it was the best view from the window we have ever had. Breakfast was excellent. The hotel room was quite bright and comfortable, with a large balcony and a beautiful view.

Stayed in May 2024

The only disappointment was that the funicular was closed for renovation. But nothing the hotel could do about that

Lovely building. Breakfast was good. Staff very helpful and cheerful

Stayed in June 2024

Additional fee for the parking - I would expect this to be included in the room rates as they are not that cheap

A really beautiful room in a wonderful castle. Amazing view over Lucerne. 3 chargers for electric cars for free (2 for Tesla, 1 for all). Delicious breakfast on the terrace.

Stayed in May 2024

A pity the funicular was not working during my stay. The carpark lots are small.

My room was clean, spacious & quiet. The breakfast room was beautiful with an awesome view overlooking Lucerne. Pet friendly hotel. Excellent service by the front desk manager, Alexander, who was very helpful and thoughtful. Very good service from the waiting staff at the breakfast restaurant too.

Stayed in May 2024

n/a

amazing location. Bar view and service was fantastic! food was fantastic!

Stayed in May 2024